You see a black desktop background after the computer switches between graphics adapters in Windows 7 or in Windows Server 2008 R2

Symptoms

Consider the following scenario:

  • You have a computer that is running Windows 7 or Windows Server 2008 R2.

  • The computer has multiple graphics adapters.

  • You enable the desktop background slide show to display dynamic desktop backgrounds (wallpapers) on the computer. For example, you apply an Aero theme that contains multiple wallpapers.

  • The computer switches the display from one graphics adapter to another.

In this scenario, a black desktop background is displayed instead of the specified desktop background.

For example, you have a portable computer that includes two graphics adapters:

  • A high-powered graphics adapter that is used in the performance mode.

  • A low-powered graphics adapter that is used in the power-saving mode.

After the computer switches from the power-saving mode to the performance mode, you see a black desktop background.

Resolution

Hotfix information

A supported hotfix is available from Microsoft. However, this hotfix is intended to correct only the problem that is described in this article. Apply this hotfix only to systems that are experiencing the problem described in this article. This hotfix might receive additional testing. Therefore, if you are not severely affected by this problem, we recommend that you wait for the next software update that contains this hotfix.

If the hotfix is available for download, there is a "Hotfix download available" section at the top of this Knowledge Base article. If this section does not appear, contact Microsoft Customer Service and Support to obtain the hotfix.

Note If additional issues occur or if any troubleshooting is required, you might have to create a separate service request. The usual support costs will apply to additional support questions and issues that do not qualify for this specific hotfix. For a complete list of Microsoft Customer Service and Support telephone numbers or to create a separate service request, visit the following Microsoft website:

http://support.microsoft.com/contactus/?ws=supportNote The "Hotfix download available" form displays the languages for which the hotfix is available. If you do not see your language, it is because a hotfix is not available for that language.

Prerequisites

There are no prerequisites.

Registry information

To use this hotfix, you do not have to make any changes to the registry.

Restart requirement

You may have to restart the computer after you apply this hotfix.

Hotfix replacement information

This hotfix does not replace a previously released hotfix.

File information

The English (United States) version of this hotfix installs files that have the attributes that are listed in the following tables. The dates and the times for these files are listed in Coordinated Universal Time (UTC). The dates and the times for these files on your local computer are displayed in your local time together with your current daylight saving time (DST) bias. Additionally, the dates and the times may change when you perform certain operations on the files.

Windows 7 and Windows Server 2008 R2 file information notes


Important Windows 7 hotfixes and Windows Server 2008 R2 hotfixes are included in the same packages. However, hotfixes on the Hotfix Request page are listed under both operating systems. To request the hotfix package that applies to one or both operating systems, select the hotfix that is listed under "Windows 7/Windows Server 2008 R2" on the page. Always refer to the "Applies To" section in articles to determine the actual operating system that each hotfix applies to.

  • The files that apply to a specific product, milestone (RTM, SPn), and service branch (LDR, GDR) can be identified by examining the file version numbers as shown in the following table:

    Version

    Product

    Milestone

    Service branch

    6.1.760
    0.16xxx

    Windows 7 and Windows Server 2008 R2

    RTM

    GDR

    6.1.760
    0.20xxx

    Windows 7 and Windows Server 2008 R2

    RTM

    LDR

  • GDR service branches contain only those fixes that are widely released to address widespread, extremely important issues. LDR service branches contain hotfixes in addition to widely released fixes.

  • The MANIFEST files (.manifest) that are installed for each environment are listed separately in the "Additional file information for Windows Server 2008 R2 and for Windows 7" section. MANIFEST files and the associated security catalog (.cat) files, are very important for maintaining the state of the updated components. The security catalog files, for which the attributes are not listed, are signed with a Microsoft digital signature.

For all supported x86-based versions of Windows 7

File name

File version

File size

Date

Time

Platform

Shell32.dll

6.1.7600.16634

12,867,072

13-Jul-2010

05:17

x86

Shell32.dll

6.1.7600.20753

12,868,608

13-Jul-2010

05:07

x86

For all supported x64-based versions of Windows 7 and of Windows Server 2008 R2

File name

File version

File size

Date

Time

Platform

Shell32.dll

6.1.7600.16634

14,162,432

13-Jul-2010

05:30

x64

Shell32.dll

6.1.7600.20753

14,166,016

13-Jul-2010

05:51

x64

Shell32.dll

6.1.7600.16634

12,867,072

13-Jul-2010

05:17

x86

Shell32.dll

6.1.7600.20753

12,868,608

13-Jul-2010

05:07

x86

For all supported IA-64-based versions of Windows Server 2008 R2

File name

File version

File size

Date

Time

Platform

Shell32.dll

6.1.7600.16634

21,170,176

13-Jul-2010

04:36

IA-64

Shell32.dll

6.1.7600.20753

21,175,296

13-Jul-2010

04:31

IA-64

Shell32.dll

6.1.7600.16634

12,867,072

13-Jul-2010

05:17

x86

Shell32.dll

6.1.7600.20753

12,868,608

13-Jul-2010

05:07

x86

Workaround

Workaround for Windows 7 and for Windows Server 2008 R2

To work around this issue, use one of the following methods.

Method 1

Use a basic desktop wallpaper or theme. Then, reapply the desktop background slide show or the theme that you want to use.

Method 2

Disable and then enable the Animate controls and elements inside windows option. To do this, follow these steps:

  1. In Control Panel, click System and Security, and then click System.

  2. On the left side under Control Panel Home, click Advanced system settings.

  3. On the Advanced tab, click Settings.

  4. On the Visual Effects tab, click to clear Animate controls and elements inside windows, and then click Apply.

  5. On the Visual Effects tab, click to select Animate controls and elements inside windows, click Apply, and then click OK two times.

Method 3

Log off from the computer, and then log on to the computer again.

Status

Microsoft has confirmed that this is a problem in the Microsoft products that are listed in the "Applies to" section.

More Information

For more information about software update terminology, click the following article number to view the article in the Microsoft Knowledge Base:

824684 Description of the standard terminology that is used to describe Microsoft software updates

Additional file information

Additional file information for Windows 7 and for Windows Server 2008 R2

Additional files for all supported x86-based versions of Windows 7

File name

X86_5e4e4b23b41d7accd15edeaceb6ea849_31bf3856ad364e35_6.1.7600.20753_none_6ce1f4291c54a963.manifest

File version

Not applicable

File size

695

Date (UTC)

13-Jul-2010

Time (UTC)

12:53

Platform

Not applicable


File name

X86_b8c10e2679210f1b163e5c040302fc2c_31bf3856ad364e35_6.1.7600.16634_none_afdd96cd725e84c4.manifest

File version

Not applicable

File size

695

Date (UTC)

13-Jul-2010

Time (UTC)

12:53

Platform

Not applicable


File name

X86_microsoft-windows-shell32_31bf3856ad364e35_6.1.7600.16634_none_6c3496057327d599.manifest

File version

Not applicable

File size

1,059,457

Date (UTC)

13-Jul-2010

Time (UTC)

05:48

Platform

Not applicable


File name

X86_microsoft-windows-shell32_31bf3856ad364e35_6.1.7600.20753_none_6ca792ae8c5693ee.manifest

File version

Not applicable

File size

1,059,457

Date (UTC)

13-Jul-2010

Time (UTC)

05:38

Platform

Not applicable

Additional files for all supported x64-based versions of Windows 7 and of Windows Server 2008 R2

File name

Amd64_4778fe671767f56815c59a708d8687b8_31bf3856ad364e35_6.1.7600.16634_none_e2ef3b00bf8a4fa7.manifest

File version

Not applicable

File size

1,040

Date (UTC)

13-Jul-2010

Time (UTC)

12:53

Platform

Not applicable


File name

Amd64_95fc2a8fc89c6c8fc098bcfae4bd4e2f_31bf3856ad364e35_6.1.7600.20753_none_08236c1d6b8ea8f4.manifest

File version

Not applicable

File size

1,040

Date (UTC)

13-Jul-2010

Time (UTC)

12:53

Platform

Not applicable


File name

Amd64_b380849e875715399a7bad6694391fa6_31bf3856ad364e35_6.1.7600.16634_none_a36355cb78711144.manifest

File version

Not applicable

File size

699

Date (UTC)

13-Jul-2010

Time (UTC)

12:53

Platform

Not applicable


File name

Amd64_ffa2895800adde674a10ce6641e6c1b1_31bf3856ad364e35_6.1.7600.20753_none_26cf87c389f8a6df.manifest

File version

Not applicable

File size

699

Date (UTC)

13-Jul-2010

Time (UTC)

12:53

Platform

Not applicable


File name

Amd64_microsoft-windows-shell32_31bf3856ad364e35_6.1.7600.16634_none_c85331892b8546cf.manifest

File version

Not applicable

File size

1,058,443

Date (UTC)

13-Jul-2010

Time (UTC)

06:40

Platform

Not applicable


File name

Amd64_microsoft-windows-shell32_31bf3856ad364e35_6.1.7600.20753_none_c8c62e3244b40524.manifest

File version

Not applicable

File size

1,058,443

Date (UTC)

13-Jul-2010

Time (UTC)

06:38

Platform

Not applicable


File name

Wow64_microsoft-windows-shell32_31bf3856ad364e35_6.1.7600.16634_none_d2a7dbdb5fe608ca.manifest

File version

Not applicable

File size

1,054,916

Date (UTC)

13-Jul-2010

Time (UTC)

05:42

Platform

Not applicable


File name

Wow64_microsoft-windows-shell32_31bf3856ad364e35_6.1.7600.20753_none_d31ad8847914c71f.manifest

File version

Not applicable

File size

1,054,916

Date (UTC)

13-Jul-2010

Time (UTC)

05:32

Platform

Not applicable

Additional files for all supported IA-64-based versions of Windows Server 2008 R2

File name

Ia64_3db99ba3b33f2cbee8fedb7176c9669c_31bf3856ad364e35_6.1.7600.16634_none_155626a589a10ca7.manifest

File version

Not applicable

File size

1,038

Date (UTC)

13-Jul-2010

Time (UTC)

12:53

Platform

Not applicable


File name

Ia64_a7005d7ee34291e488a0f8e9e805fec4_31bf3856ad364e35_6.1.7600.20753_none_00df3889a88f8737.manifest

File version

Not applicable

File size

1,038

Date (UTC)

13-Jul-2010

Time (UTC)

12:53

Platform

Not applicable


File name

Ia64_microsoft-windows-shell32_31bf3856ad364e35_6.1.7600.16634_none_6c3639fb7325de95.manifest

File version

Not applicable

File size

1,058,441

Date (UTC)

13-Jul-2010

Time (UTC)

06:36

Platform

Not applicable


File name

Ia64_microsoft-windows-shell32_31bf3856ad364e35_6.1.7600.20753_none_6ca936a48c549cea.manifest

File version

Not applicable

File size

1,058,441

Date (UTC)

13-Jul-2010

Time (UTC)

11:58

Platform

Not applicable


File name

Wow64_microsoft-windows-shell32_31bf3856ad364e35_6.1.7600.16634_none_d2a7dbdb5fe608ca.manifest

File version

Not applicable

File size

1,054,916

Date (UTC)

13-Jul-2010

Time (UTC)

05:42

Platform

Not applicable


File name

Wow64_microsoft-windows-shell32_31bf3856ad364e35_6.1.7600.20753_none_d31ad8847914c71f.manifest

File version

Not applicable

File size

1,054,916

Date (UTC)

13-Jul-2010

Time (UTC)

05:32

Platform

Not applicable

Need more help?

Expand your skills
Explore Training
Get new features first
Join Microsoft Insiders

Was this information helpful?

Thank you for your feedback!

Thank you for your feedback! It sounds like it might be helpful to connect you to one of our Office support agents.

×