Change a printer’s status from “offline” to “online” in Windows

Your printer might appear offline if it can't communicate with your PC. Here are some things to try to get your printer back online.

1. Check to make sure the printer is turned on and connected to the same Wi-Fi network as your PC. Your printer's built-in menu should show which network it's connected to, or check your printer's manual for more info.

2. Verify that your printer is not in Use Printer Offline mode. Select Start  > Settings  > Bluetooth & devices  > Printers & scanners . Then select your printer > Open print queue. Under Printer, make sure Use Printer Offline is not selected.

   Open Printers & scanners settings

3. If these steps don't put your printer back online, then read Troubleshooting offline printer problems.

Related topics

• Find out how to install a printer in Windows.

• Find out how to add a printer in Windows.

• Find out how to download printer drivers in Windows.

• Find out how to install printer drivers in Windows.

• Find out how to set up a default printer in Windows.

• Find out how to view a printer queue in Windows.

• If you are having a problem changing your printer's "offline" status, see Troubleshooting offline printer problems.

• If you are having a problem with printer connectivity in Windows, see Fix printer connection and printing problems in Windows.