This error usually occurs after you've installed new hardware or apps that don't work with you're PC. The following are some things to try:

  • Restart your PC by selecting the Start button, then select Power > Restart. During the start process, quickly and repeatedly press the F8 key on your keyboard.  When the Advanced Boot Menu Options appear, use the arrow keys to select Safe Mode, then select Enter.

  • See if you can open your newly install device or software icons. If you can't, uninstall them.

  • Make sure your PC has the latest updates. Select the Start button, then in the search box next to Start, type Windows update and in the list of results choose Check for updates. In the Settings menu, select the Check for updates button. When it's finished, restart your PC by selecting the Start button, then select Power > Restart.

  • Visit the manufacturer's website to install the latest driver. 

Visit Troubleshoot blue screen errors for more info.

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