Fix print job stuck in queue errors in Windows
Applies To
If the documents are stuck in the print queue and aren't printing or if the new print jobs do not proceed due to stuck tasks, try the following troubleshooting steps:
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Select Start > Settings >Bluetooth & devices > Printers & scanners.
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Select your printer, and then select Open print queue.
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Right‑click each print job, and then select Cancel to remove it.
The print spooler service handles print jobs and restarting this can resolve temporary issues with printer recognition.
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Press Windows key + R, type services.msc, and press Enter.
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Scroll down and locate Print Spooler.
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Right-click on Print Spooler and select Restart.
Note:Â Use this method if canceling jobs does not clear the queue.
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Stop the Print Spooler service:
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Press Windows key + R, type services.msc, and press Enter.
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Scroll down and locate Print Spooler.
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Right-click on Print Spooler and select Stop.
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Open File Explorer, and then navigate to C:\Windows\System32\spool\PRINTERS
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Delete all files in this folder.
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Start the print spooler service:
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Press Windows key + R, type services.msc, and press Enter.
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Scroll down and locate Print Spooler.
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Right-click on Print Spooler and select Start.
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Turn off your printer.
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Wait at least 60 seconds.
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Turn the printer back on.
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Restart your PC: Select Start > Power > Restart.
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Try printing again.
Support for Windows 10 has ended on October 14, 2025
After October 14, 2025, Microsoft will no longer provide free software updates from Windows Update, technical assistance, or security fixes for Windows 10. Your PC will still work, but we recommend moving to Windows 11.​​​​​​​​​​​​​​​​​​​​​
If the documents are stuck in the print queue and aren't printing or if the new print jobs do not proceed due to stuck tasks, try the following troubleshooting steps:Â
-
Select Start > Settings >Devices > Printers & scanners.
-
Select your printer, and then select Open queue.
-
Right‑click each print job, and then select Cancel to remove it.
The print spooler service handles print jobs and restarting this can resolve temporary issues with printer recognition.
-
Press Windows key + R, type services.msc, and press Enter.
-
Scroll down and locate Print Spooler.
-
Right-click on Print Spooler and select Restart.
Note:Â Use this method if canceling jobs does not clear the queue.
-
Stop the Print Spooler service:
-
Press Windows key + R, type services.msc, and press Enter.
-
Scroll down and locate Print Spooler.
-
Right-click on Print Spooler and select Stop.
-
-
Open File Explorer, and then navigate to C:\Windows\System32\spool\PRINTERS
-
Delete all files in this folder.
-
Start the print spooler service:
-
Press Windows key + R, type services.msc, and press Enter.
-
Scroll down and locate Print Spooler.
-
Right-click on Print Spooler and select Start.
-
-
Turn off your printer.
-
Wait at least 60 seconds.
-
Turn the printer back on.
-
Restart your PC: Select Start > Power > Restart.
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Try printing again.
If you're facing a different printer issue, see Fix printer connection and printing problems in Windows.