Sign in with Microsoft
Sign in or create an account.
Select a different account.
You have multiple accounts
Choose the account you want to sign in with.

When your PC is plugged in, you might see a status message that says your PC is charging slowly or discharging when you hover over or select the Battery  icon on the taskbar. This might happen if you’re using a charger that didn’t come with your device. To speed up charging, use the charger and cable that came with your device.

PC is charging slowly or discharging when it’s plugged in

Possible causes

Solutions to try

  • The charger isn’t compatible with your PC.

    Note: Some USB chargers, such as micro USB and USB-C chargers, use a proprietary charger. Therefore, your PC might only be able to use a charger from your PC manufacturer.

  • The charger isn’t powerful enough to charge your PC.

  • The charger isn’t connected to the charging port on your PC.

  • The charging cable doesn’t meet the power requirements for the charger or PC.


    • A PC with USB-C connectors has higher power limits than a PC that doesn’t charge using a USB-C connection. USB-C can support up to 5V, 3A, 15W. If the connector supports USB Power Delivery, which is a standard, it can charge faster and at higher power levels.

    • To get the fastest charging time, your PC, charger, and cable must support the industry standards. Your charger and charging cable must support the power levels that the PC needs for the fastest charging time. For example, if your PC requires 12V and 3A for charging, a 5V, 3A charger won’t be the best for charging your PC.

  • Use the charger and cable that came with your PC.

  • Make sure you're connecting your charger to the charging port on your PC.

  • To speed up charging, charge your PC while it’s asleep or turned off.


Need more help?

Want more options?

Explore subscription benefits, browse training courses, learn how to secure your device, and more.

Communities help you ask and answer questions, give feedback, and hear from experts with rich knowledge.

Find solutions to common problems or get help from a support agent.

Was this information helpful?

What affected your experience?

Thank you for your feedback!