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On the spectrum of software there’s clean apps on one end, malware on the other, and a grey area in between of apps that we don’t have a lot of confidence in, or that may display some disturbing behavior, but don’t fall to the level of malware. We call that software in the grey area "Potentially unwanted apps" or "PUA".

Three intersecting bubbles with "Clean apps" in the leftmost bubble, "Malware" in the rightmost bubble, and "Potentially unwanted apps" in the bubble in between.

Malware is malicious software. It may be a self-replicating virus, a "trojan horse" that pretends to be something it's not in order to trick you into installing it, or some other kind of attack. Its goal may be to steal your personal data, steal your identity, use your system to launch attacks against others, or commit other cybercrimes. Microsoft Defender Antivirus tries to block malware before it can infect your device. 

Potentially unwanted apps (PUA) aren't malware, but they might display unwanted advertising, secretly use your PC for cryptomining, offer other unexpected apps, or do other things you'd prefer they not do.

For the potentially unwanted apps, Windows can let you know that we have concerns, and let you decide if you want to proceed with installing them or not. For more information about turning on protection from potentially unwanted apps see Protect your PC from potentially unwanted applications.

Learn more

For more information on how Microsoft classifies malware, unwanted software, and potentially unwanted apps see How Microsoft identifies malware and potentially unwanted applications.

Reduce the chances of getting unwanted software 

  • Download apps only from trusted sources, such as Microsoft Store, and be thoughtful about which apps you install.

  • Make sure you're running a regularly updated antivirus product such as Microsoft Defender Antivirus, which is built into all modern versions of Windows.

  • Use a modern browser, such as the new Microsoft Edge. Microsoft Edge uses Microsoft Defender SmartScreen, which helps block potentially unwanted apps.

  • Keep your device up-to-date with the latest updates for Windows, your browser, and your apps.

Tip: Reboot your PC at least once a week. This can help it run more smoothly and make sure you get the latest updates installed regularly. 

If you believe you already have unwanted software

If you're in an enterprise, see the Microsoft Security Intelligence website for in-depth information about unwanted software.

Report a download you believe has been incorrectly flagged 

When you attempt to download a file in Microsoft Edge, you may seen an alert that Edge believes the file could be malicious or PUA. If you're confident that the file is safe this alert could be a "false positive". You can report it to us so we can take a look at that file and confirm if it's safe and shouldn't be blocked in the future.

To report a false positive select the three dots next to the download alert, and choose Report this file as safe from the menu that appears.

A menu with "Report this file as safe" selected

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