Find out what's included in updates to the Quick Assist app, which you can download and install from Microsoft Store.
Released versions for Quick Assist (Store app)
What's new
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Added support for devices built on the ARM64 architecture.
What's new
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Various bug fixes to help improve the performance of the app.
What's new
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You can now use an enhanced chat interface that maintains a continuous thread of all messages and provides support for special characters and additional languages including Chinese and Arabic.
What's new
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Open Quick Assist right from the Start menu on Windows 11—select Start > All apps > Quick Assist.
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New streamlined connection flow to get connected more quickly.
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Switch between screen sharing and full control during a session to give or get help the way you want.
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Use the new laser pointer to highlight an icon, menu, or anything else on screen.
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Added support for Dark mode.
Resolved issues
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After the 2023-02 Cumulative Update for Windows 11 Version 22H2 (KB 5022845) is installed, Quick Assist can be installed from the Store without showing the User Account Control (UAC) prompt.
Resolved issues
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Various bug fixes to help improve the performance of the app.
Resolved issues
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We fixed a problem that prevented people from having multiple Quick Assist sessions open at the same time.
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We added support for keyboard navigation. The person helping can now navigate the other person’s screen and get out of it without using a mouse. Note: To remove focus from the other person’s screen, press Ctrl + Tab.
Resolved issues
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We added audio support to the app. The person helping can now hear audio from the other person’s computer.
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We fixed an authentication issue that caused some people to get the error Try again later when they tried to sign in.
Resolved issues
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Addressed an issue where the app launched without focus, which prevented keyboard navigation and screen readers from working on launch.
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Updated the required OS version to Windows 10 build 19041.0 or higher. (This can be viewed under the System Requirements section of the app page in Microsoft Store.)