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Find out what's included in updates to the Quick Assist app, which you can download and install from Microsoft Store.

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Released versions for Quick Assist (Store app)

What's new

  • Added support for devices built on the ARM64 architecture.

What's new 

  • Various bug fixes to help improve the performance of the app.

What's new 

  • You can now use an enhanced chat interface that maintains a continuous thread of all messages and provides support for special characters and additional languages including Chinese and Arabic. 

What's new 

  • Open Quick Assist right from the Start menu on Windows 11—select Start > All apps > Quick Assist.

  • New streamlined connection flow to get connected more quickly.

  • Switch between screen sharing and full control during a session to give or get help the way you want.

  • Use the new laser pointer to highlight an icon, menu, or anything else on screen.

  • Added support for Dark mode.

Resolved issues 

  • After the 2023-02 Cumulative Update for Windows 11 Version 22H2 (KB 5022845) is installed, Quick Assist can be installed from the Store without showing the User Account Control (UAC) prompt.

Resolved issues 

  • Various bug fixes to help improve the performance of the app.

Resolved issues 

  • We fixed a problem that prevented people from having multiple Quick Assist sessions open at the same time.

  • We added support for keyboard navigation. The person helping can now navigate the other person’s screen and get out of it without using a mouse. Note: To remove focus from the other person’s screen, press Ctrl + Tab.

Resolved issues 

  • We added audio support to the app. The person helping can now hear audio from the other person’s computer. 

  • We fixed an authentication issue that caused some people to get the error Try again later when they tried to sign in.  

Resolved issues 

  • Addressed an issue where the app launched without focus, which prevented keyboard navigation and screen readers from working on launch.

  • Updated the required OS version to Windows 10 build 19041.0 or higher. (This can be viewed under the System Requirements section of the app page in Microsoft Store.)

Related topic

Solve PC problems over a remote connection

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