Applies ToWindows 11 Windows 10

If a touchscreen isn't responsive or not working correctly in Windows, try restarting the Windows device. If after the restart the touchscreen is still having problems, check for updates by following these steps:

  1. Right-click on the Start menu and then select Settings > Windows Update > Advanced options. Or Select the following Windows Update Advanced options shortcut:

    Windows Update Advanced options

  2. In the Windows Update > Advance options window that opens, make sure Receive updates for other Microsoft products is switched On.

  3. Under Additional options, select Optional updates.

  4. In the Windows Update > Advanced options > Optional updates window, select all optional updates and then select the Download and install button.

  5. In the left-hand pane of the Settings app, select Windows Update .

  6. In the Windows Update window, select the Check for updates button.

  7. Once available updates populate, install all available updates.

  8. After all updates are finished installing, restart the Windows device even if none of the updates required a restart.

If the touchscreen still doesn't work, see Surface touchscreen: Problems with touch, or contact the manufacturer of the device.

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