Price of an item is incorrect in Retail POS if the "Price unit" field in the trade agreement is specified in Microsoft Dynamics AX

This article applies to Microsoft Dynamics AX for Retail for all regions.

Symptoms

If the Price unit value in the trade agreement for an item is not equal to 1, the price of the item is incorrect in Microsoft Dynamics AX for Retail R2 Refresh POS. The price is multiplied by the Price unit value in the trade agreement instead of being divided by the Price unit value.

Resolution

Hotfix information

A supported hotfix is available from Microsoft. There is a "Hotfix download available" section at the top of this Knowledge Base article. If you are encountering an issue downloading, installing this hotfix, or have other technical support questions, contact your partner or, if enrolled in a support plan directly with Microsoft, you can contact technical support for Microsoft Dynamics and create a new support request. To do this, visit the following Microsoft website:

https://mbs.microsoft.com/support/newstart.aspx You can also contact technical support for Microsoft Dynamics by phone using these links for country specific phone numbers. To do this, visit one of the following Microsoft websites:

Partners

https://mbs.microsoft.com/partnersource/support/Customers

https://mbs.microsoft.com/customersource/support/information/SupportInformation/global_support_contacts_eng.htmIn special cases, charges that are ordinarily incurred for support calls may be canceled if a Technical Support Professional for Microsoft Dynamics and related products determines that a specific update will resolve your problem. The usual support costs will apply to any additional support questions and issues that do not qualify for the specific update in question.

Installation information and prerequisites

This hotfix includes updates for two components of Microsoft Dynamics AX for Retail R2 Refresh. The prerequisites and installation instructions vary by component. Install the appropriate update on each computer on which the affected component is installed.

For the Retail POS update

You must have Microsoft Dynamics AX for Retail 2009 R2 Refresh POS installed. 

Before you install the hotfix, close Retail POS, and make a backup of the store databases. Extract the hotfix files to a folder, and then, in the retailpos subfolder in the extract location, double-click AxUpdate.exe. Follow the instructions in the Setup wizard. When installation is complete, restart Retail POS, and log on as usual.

For the Retail POS Plug-ins update

The hotfix installer performs a complete install of the plug-ins. If you have an existing installation of the plug-ins on the computer, you must uninstall the existing plug-ins from Control Panel first. If you want to do code comparisons, make a backup of the plug-ins install folder before uninstalling.
To install the updated plug-ins, extract the hotfix files to a folder, and then, in the retailpospluginsforcustomers or retailpospluginsforpartners subfolder in the extract location, double-click AxUpdate.exe. Follow the instructions in the setup wizard.

Restart requirement

You may be prompted to restart the computer after you install the hotfix.

File information

The global version of this hotfix has the file attributes (or later file attributes) that are listed in the following table. The dates and times for these files are listed in Coordinated Universal Time (UTC). When you view the file information, it is converted to local time. To find the difference between UTC and local time, use the Time Zone tab in the Date and Time item in Control Panel.
Microsoft Dynamics AX for Retail POS

File name

File version

File size

Date

Time

Platform

Axupdate.exe

Not applicable

65,896

26-Oct-2011

06:30

x86

Retailpos.msp

Not applicable

1,118,208

13-Jan-2012

11:13

Not applicable

Axsetupsp.exe

5.0.1506.1090

1,632,104

13-Jan-2012

11:11

x86

Cabextractor.dll

Not applicable

19,312

26-Oct-2011

06:30

x86

Microsoft.dynamics.setup.reportingservices.dll

5.0.1100.9

150,440

26-Oct-2011

06:30

x86

Microsoft.dynamics.setup.reportingservices.resources.dll

5.0.1000.45

16,312

26-Oct-2011

06:30

x86

Microsoft.dynamics.setup.reportingservices.resources.dll

5.0.1000.45

16,824

26-Oct-2011

06:30

x86

Microsoft.dynamics.setup.reportingservices.resources.dll

5.0.1000.45

16,824

26-Oct-2011

06:30

x86

Microsoft.dynamics.setup.reportingservices.resources.dll

5.0.1000.45

16,312

26-Oct-2011

06:30

x86

Microsoft.dynamics.setup.reportingservices.resources.dll

5.0.1000.45

16,824

26-Oct-2011

06:30

x86

Microsoft.dynamics.setup.reportingservices.resources.dll

5.0.1000.45

16,312

26-Oct-2011

06:30

x86

Microsoft.dynamics.setup.reportingservices.resources.dll

5.0.1000.45

16,312

26-Oct-2011

06:30

x86

Cabextractor.dll

Not applicable

22,384

26-Oct-2011

06:30

x64

Microsoft Dynamics AX for Retail POS Plug-ins

File name

File version

File size

Date

Time

Platform

Axupdate.exe

Not applicable

65,896

13-Dec-2011

00:16

x86

Retailpospluginsforcustomers.msi

Not applicable

2,842,624

13-Jan-2012

08:54

Not applicable

Axsetupsp.exe

5.0.1506.1090

1,632,104

13-Jan-2012

11:11

x86

Cabextractor.dll

Not applicable

19,312

13-Dec-2011

00:16

x86

Microsoft.dynamics.setup.reportingservices.dll

5.0.1100.9

150,440

13-Dec-2011

00:16

x86

Axsetupsp.resources.dll

5.0.1506.1090

534,392

13-Jan-2012

07:49

x86

Axsetupsp.resources.dll

5.0.1506.1090

526,200

13-Jan-2012

07:49

x86

Axsetupsp.resources.dll

5.0.1506.1090

522,104

13-Jan-2012

07:49

x86

Microsoft.dynamics.setup.reportingservices.resources.dll

5.0.1000.45

16,312

13-Dec-2011

00:16

x86

Axsetupsp.resources.dll

5.0.1506.1090

526,200

13-Jan-2012

07:49

x86

Microsoft.dynamics.setup.reportingservices.resources.dll

5.0.1000.45

16,824

13-Dec-2011

00:16

x86

Axsetupsp.resources.dll

5.0.1506.1090

530,296

13-Jan-2012

07:49

x86

Microsoft.dynamics.setup.reportingservices.resources.dll

5.0.1000.45

16,824

13-Dec-2011

00:16

x86

Axsetupsp.resources.dll

5.0.1506.1090

522,104

13-Jan-2012

07:49

x86

Axsetupsp.resources.dll

5.0.1506.1090

522,104

13-Jan-2012

07:49

x86

Microsoft.dynamics.setup.reportingservices.resources.dll

5.0.1000.45

16,312

13-Dec-2011

00:16

x86

Axsetupsp.resources.dll

5.0.1506.1090

530,296

13-Jan-2012

07:49

x86

Microsoft.dynamics.setup.reportingservices.resources.dll

5.0.1000.45

16,824

13-Dec-2011

00:16

x86

Axsetupsp.resources.dll

5.0.1506.1090

530,296

13-Jan-2012

07:49

x86

Axsetupsp.resources.dll

5.0.1506.1090

526,200

13-Jan-2012

07:49

x86

Axsetupsp.resources.dll

5.0.1506.1090

522,104

13-Jan-2012

07:48

x86

Axsetupsp.resources.dll

5.0.1506.1090

526,200

13-Jan-2012

07:49

x86

Axsetupsp.resources.dll

5.0.1506.1090

534,392

13-Jan-2012

07:49

x86

Axsetupsp.resources.dll

5.0.1506.1090

526,200

13-Jan-2012

07:49

x86

Axsetupsp.resources.dll

5.0.1506.1090

526,200

13-Jan-2012

07:49

x86

Axsetupsp.resources.dll

5.0.1506.1090

522,104

13-Jan-2012

07:48

x86

Microsoft.dynamics.setup.reportingservices.resources.dll

5.0.1000.45

16,312

13-Dec-2011

00:16

x86

Axsetupsp.resources.dll

5.0.1506.1090

522,104

13-Jan-2012

07:49

x86

Microsoft.dynamics.setup.reportingservices.resources.dll

5.0.1000.45

16,312

13-Dec-2011

00:16

x86

Axsetupsp.resources.dll

5.0.1506.1090

526,200

13-Jan-2012

07:48

x86

Axsetupsp.resources.dll

5.0.1506.1090

526,200

13-Jan-2012

07:49

x86

Axsetupsp.resources.dll

5.0.1506.1090

542,584

13-Jan-2012

07:48

x86

Axsetupsp.resources.dll

5.0.1506.1090

522,104

13-Jan-2012

07:48

x86

Axsetupsp.resources.dll

5.0.1506.1090

554,872

13-Jan-2012

07:48

x86

Axsetupsp.resources.dll

5.0.1506.1090

522,104

13-Jan-2012

07:48

x86

Axsetupsp.resources.dll

5.0.1506.1090

522,104

13-Jan-2012

07:48

x86

Cabextractor.dll

Not applicable

22,384

13-Dec-2011

00:16

x64

Objects that are affected

This hotfix affects the following retail file:

  • /Source/Frameworks/Retail/POS/Source/LSPOSNET/Services/Price/Price.cs


Validation of the application hotfix installation

To validate the installation of the application hotfix, start Retail POS and, on the logon screen, verify that the release number is 5.0.1506.1090.

Status

Microsoft has confirmed that this is a problem in the Microsoft products that are listed in the "Applies to" section.

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