Introduction
This article describes the issues that are fixed in System Center Service Manager, version 1807. This article also contains the installation instructions for this update.
Issues that are fixed
Improvement that enables System Center Operations Manager (SCOM) Console and System Center Service Manager (SCSM) Console or PowerShell components to coexist on the same server.
Note You must also install System Center Operations Manager, version 1807 to enable this fix.
Fixes an issue in which the date and time format in some views are inconsistent with the settings on the local computer.
The Service Manager Console is fixed to release the memory that is used as soon as the respective window (UI) is closed.
Fixes an issue in which the console (non–EN-us locales) crashes when you import a connector as a CSV file.
Fixes an issue in which the console crashes when it is brought back into focus after it is left out-of-focus for some time.
Improvement to the indexes to make the workflow status view load faster.
Improvement to speed up Data Warehouse (DW) Cube processing (query improvement), thereby preventing stale reports.
DateDim tables in DWDataMart are now extended until December 31, 2050.
Improvement to TargetWarningDate in Service Level Objects (SLO) so that it now considers the working hours and days as defined in the associated calendar.
Fixes an issue in which you receive erroneous failure messages when requests that include files as attachments in Self Service Portal are successfully generated.
Improvement that enables users to specify the Domain Controller (DC) in LDAP queries of the Active Directory connector when they synchronize the connector with a specific DC.
Service Manager connectors for Configuration Manager now supports Configuration Manager 1802.
How to obtain System Center Service Manager, version 1807
Important You must have System Center Service Manager, version 1801 installed to apply this update.
Service Manager packages are available by manual download.
Manual download
Go to the following website to manually download the update package from the Microsoft Download Center:
Download the Service Manager update package now
For information about how to download Microsoft support files, see the following article in the Microsoft Knowledge Base:
119591 How to obtain Microsoft support files from online services
Virus-scan claim
Microsoft scanned this file for viruses, using the most current virus-detection software that was available on the date that the file was posted. The file is stored on security-enhanced servers that help prevent any unauthorized changes to it.
Installation instructions for Service Manager
Before the installation
Before you apply this update, follow these steps:
Exit all Service Manager-related applications before you apply this update. For example, exit the Service Manager Console, the Self-Service Portal links, and the authoring tool.
Make sure that the Data Warehouse Server has successfully synchronized with the Management Server at least one time.
Make sure that the update is installed on the Service Manager components in the following order:
- Data Warehouse Server
- Primary Management Server
- Secondary Management Servers
- Self Service Portal Server
- All Analyst Consoles
If you have customizations in the portal sidebar, edit the sidebar by using the steps in the "Customizing the left menu bar" section of Deploy the new Self-Service Portal.
Make a backup of the Views\Shared\Sidebar.cshtml file.
Installation
- Download the update to a target folder. This update contains both the x86-based version and the x64-based version. Download the appropriate version for your system.
- Open the target folder, and then right-click the downloaded file.
- Click Run as administrator.
- Accept the Microsoft Software License Terms, and then follow the steps in the installation wizard.
After the installation
- Restart all consoles as soon as the update is installed.
- If any customizations were backed up for portal sidebar (as mentioned in the "Before the installation" steps), merge the required changes in the updated Views\Shared\Sidebar.cshtml file.
- Restart the system that is hosting your portal server that runs IIS.
Files updated in this update
Files that are updated in Service Manager
The following is a list of files that have changed in this update. If you do not have all previous updates installed, files other than those listed here may also be updated. For a complete list of files that are updated, see the "Files updated in this update" section of all updates that were released after your current update.
| File name | File size | File version |
|---|---|---|
| Third Party Notices SCSM Portal.txt | 11.7 KB | Not applicable |
| ActivityManagement.mpb | 572 KB | Not applicable |
| Administration.mpb | 1,556 KB | Not applicable |
| Announcements.mpb | 560 KB | Not applicable |
| Authoring.mpb | 848 KB | Not applicable |
| ChangeManagemcnt.mpb | 452 KB | Not applicable |
| Console.mpb | 1,396 KB | Not applicable |
| Datawarehouse.mpb | 280 KB | Not applicable |
| Incident.mpb | 1,088 KB | Not applicable |
| ProblemManagement.mpb | 464 KB | Not applicable |
| ReleaseManagement.mpb | 516 KB | Not applicable |
| ServiceCatalog.mpb | 480 KB | Not applicable |
| ServiceRequest.mpb | 568 KB | Not applicable |
| SLAManagement.mpb | 408 KB | Not applicable |
| build_mom_db_postMPimportSM.sql | 46 KB | Not applicable |
| Microsoft.EnterpriseManagement.ServiceManager.SLA.Common.dll | 226 KB | 7.7.16.34 |
| Microsoft.EnterpriseManagement.ServiceManager.UI.Console.exe | 979 KB | 7.7.16.34 |
| Microsoft.EnterpriseManagement.UI.ConsoleFramework.dll | 2051 KB | 7.7.16.34 |
| Microsoft.EnterpriseManagement.ServiceManager.Linking.Consumer.OperationalStore.dll | 110 KB | 7.7.16.34 |
| Microsoft.EnterpriseManagement.UI.SdkDataAccess.dll | 2722 KB | 7.7.16.34 |
| Microsoft.EnterpriseManagement.ServiceManager.Application.Common.dll | 1749 KB | 7.7.16.34 |
| Microsoft.EnterpriseManagement.ServiceManager.Connector.AD.dll | 107 KB | 7.7.16.34 |
| Microsoft.Mom.ServiceCommon.dll | 141 KB | 7.7.16.34 |
| Microsoft.EnterpriseManagement.DataAccessLayer.dll | 2491 KB | 7.7.16.34 |
| Microsoft.EnterpriseManagement.DataAccessService.Core.dll | 708 KB | 7.7.16.34 |
| Microsoft.Mom.Sdk.Authorization.dll | 186 KB | 7.7.16.34 |
| Microsoft.EnterpriseManagement.lnterop.Security.Auth.dll | 92 KB | 2.0.76.0 |
| SMAuth.dll | 1132 KB | 2.0.76.0 |
| Microsoft.EnterpriseManagement.ServiceManager.Datawarehouse.dll | 247 KB | 7.7.16.34 |
| Microsoft.EnterpriseManagement.Forms.CustomizationLibrary.dll | 175 KB | 7.7.16.34 |
| Microsoft.EnterpriseManagement.ServiceManager.ActivityManagement.Forms.dll | 407 KB | 7.7.16.34 |
| Microsoft.EnterpriseManagement.ServiceManager.Applications.ServiceCatalog.Tasks.dll | 701 KB | 7.7.16.34 |
| Microsoft.EnterpriseManagement.ServiceManager.Applications.ServiceRequest.Common.dll | 87 KB | 7.7.16.34 |
| Microsoft.EnterpriseManagement.Forms.CustomizationLibrary.dll | 175 KB | 7.7.16.34 |
| Microsoft.EnterpriseManagement.ServiceManager.ActivityManagement.Forms.dll | 407 KB | 7.7.16.34 |
| Microsoft.EnterpriseManagement.ServiceManager.Applications.ServiceCatalog.Tasks.dll | 701 KB | 7.7.16.34 |
| Microsoft.EnterpriseManagement.ServiceManager.Applications.ServiceRequest.Common.dll | 87 KB | 7.7.16.34 |
| Microsoft.EnterpriseManagement.ServiceManager.Applications.ServiceRequest.Forms.dll | 284 KB | 7.7.16.34 |
| Microsoft.EnterpriseManagement.ServiceManager.lncident.Forms.dll | 557 KB | 7.7.16.34 |
| Microsoft.EnterpriseManagement.ServiceManager.ReleaseManagement.Forms.dll | 345 KB | 7.7.16.34 |
| Microsoft.EnterpriseManagement.ServiceManager.SharedResources.dll | 633 KB | 7.7.16.34 |
| Microsoft.EnterpriseManagement.ServiceManager.UI.Administration.dll | 1,043 KB | 7.7.16.34 |
| Microsoft.EnterpriseManagement.ServiceManager.UI.Authoring.dll | 431 KB | 7.7.16.34 |
| Microsoft.EnterpriseManagement.NewSMPortal.SMPortalHelper.dll | 126 KB | 7.7.16.34 |
| SelfServicePortalWebApp.dll | 77 KB | 7.7.16.34 |
| Microsoft.EnterpriseManagement.Core.dll | 4,048 KB | 7.7.16.34 |
| SelfServicePortalResources.cs.resx | 23 KB | Not applicable |
| SelfServicePortalResources.da.resx | 22 KB | Not applicable |
| SelfServicePortalResources.de.resx | 23 KB | Not applicable |
| SelfServicePortalResources.el.resx | 26 KB | Not applicable |
| SelfServicePortalResources.en.resx | 22 KB | Not applicable |
| SelfServicePortalResources.es.resx | 23 KB | Not applicable |
| SelfServicePortalResources.fi.resx | 22 KB | Not applicable |
| SelfServicePortalResources.fr.resx | 23 KB | Not applicable |
| SelfServicePortalResources.hu.resx | 23 KB | Not applicable |
| SelfServicePortalResources.it.resx | 23 KB | Not applicable |
| SelfServicePortalResources.ja.resx | 23 KB | Not applicable |
| SelfServicePortalResources.ko.resx | 23 KB | Not applicable |
| SelfServicePortalResources.nl.resx | 23 KB | Not applicable |
| SelfServicePortalResources.no.resx | 22 KB | Not applicable |
| SelfServicePortalResources.pl.resx | 23 KB | Not applicable |
| SelfServicePortalResources.pt.resx | 23 KB | Not applicable |
| SelfServicePortalResources.pt-BR.resx | 23 KB | Not applicable |
| SelfServicePortalResources.ru.resx | 25 KB | Not applicable |
| SelfServicePortalResources.sv.resx | 22 KB | Not applicable |
| SelfServicePortalResources.tr.resx | 23 KB | Not applicable |
| SelfServicePortalResources.zh-CHS.resx | 22 KB | Not applicable |
| SelfServicePortalResources.zh-CHT.resx | 22 KB | Not applicable |
| SelfServicePortalResources.resx | 22 KB | Not applicable |
References
Learn about the standard terminology Microsoft uses to describe software updates.