KB4341221 - FIX: VSS backup fails in secondary replica of Basic Availability Groups in SQL Server 2016 and 2017

Applies To
SQL Server 2016 Service Pack 1 SQL Server 2016 Developer - duplicate (do not use) SQL Server 2016 Enterprise - duplicate (do not use) SQL Server 2016 Enterprise Core - duplicate (do not use) SQL Server 2016 Standard - duplicate (do not use) SQL Server 2017 Developer on Windows SQL Server 2017 Enterprise on Windows SQL Server 2017 Enterprise Core on Windows SQL Server 2017 Standard on Windows

Symptoms

Consider the following scenario:

  • You run Microsoft SQL Server on a virtual machine.
  • You use Microsoft SQL Server 2016 or 2017 Basic Availability Groups.
  • The virtual machine is a node that hosts the secondary replica of the Basic Availability Groups.
  • You use Volume Shadow Copy Services (VSS)-based applications to try to back up the virtual machine.

In this scenario, the VSS application fails to make a  backup, and you receive an error message that resembles the following:

Note

  • Date/Time spid62      Error: 18210, Severity: 16, State: 1.
  • Date/Time spid62      BackupVirtualDeviceFile::PrepareToFreeze:  failure on backup device '{DeviceID}'. Operating system error 995(The I/O operation has been aborted because of either a thread exit or an application request.).

Resolution

This issue is fixed in the following cumulative updates for SQL Server:

Cumulative Update 10 for SQL Server 2017

Cumulative Update 2 for SQL Server 2016 SP2

Cumulative Update 10 for SQL Server 2016 SP1

About cumulative updates for SQL Server:

Each new cumulative update for SQL Server contains all the hotfixes and all the security fixes that were included with the previous cumulative update. Check out the latest cumulative updates for SQL Server:

Latest cumulative update for SQL Server 2017

Latest cumulative update for SQL Server 2016

Status

Microsoft has confirmed that this is a problem in the Microsoft products that are listed in the "Applies to" section.

References

Learn about the terminology that Microsoft uses to describe software updates.