Update Rollup 7 for System Center 2016 Service Manager

Introduction

This article describes the issues that are fixed in Update Rollup 7 for Microsoft System Center 2016 Service Manager. This article also contains the installation instructions for this update.

Issues that are fixed and Improvements

• Prefix for work items like Review Activities can now contain space characters.

• State changes for Service Requests has been made unambiguous in the SM portal by moving the service request from active to ‘resolved’ state once all the SR related activities are completed. Earlier, the SR used to move to ‘closed’ state from active.

• Fixed an issue due to which text fields in the portal used to get encrypted and hence became unreadable. This occurred during certain validation errors such as file attachment size error.

• User input field on the Request Detail’s page now accepts HTML tag characters.

• Email link in the mail icon on the portal has been corrected so that end users may open a ticket via email without any need to remember the service desk’s address.

• Fixed an issue that prevented the Active Directory (AD) connector to connect to a specified DC

• Fixed an issue that prevented Parallel, Sequential or Dependent activity form from opening in non-English language in SCSM console.

• Fixed a bug that appended an additional extension to certain files in the file attachments, while saving them on local machine.

• Fixed a bug that caused console to crash while creating/editing notification template in a non-English language SCSM console

• The Active Directory (AD) Connector has been enhanced to select the closest DC.

Hotfix information

Update packages for Service Manager are available by manual download.

Manual download

Go to the following website to manually download the update package from the Microsoft Download Center:

 Download the Service Manager update package now.

Installation instructions for Service Manager

Before the installation

Before you apply this update, follow these steps:

1. Exit all Service Manager-related applications before you apply this update. For example, exit the Service Manager Console, the Self-Service Portal links, and the authoring tool.

2. Make sure that the Data Warehouse Server has successfully synchronized with the Management Server at least one time.

3. Make sure that the update is installed on the Service Manager components in the following order:
   

   1. Data Warehouse Server

   2. Primary Management Server

   3. Secondary Management Servers

   4. Self Service Portal Server

   5. All Analyst Consoles

4. If you have customizations in the portal sidebar, edit the sidebar by using the steps in the "Customizing the left menu bar" section of Deploy the new Self-Service Portal.

5. Make a backup of the Views\Shared\Sidebar.cshtml file.

Installation

1.    Download the update to a target folder. This update contains both the x86-based version and the x64-based version. Download the appropriate version for your system.

2.    Open the target folder, and then right-click the downloaded file from step 1.

3.    Select Run as administrator.

4.    Accept the Microsoft Software License Terms, and then follow the steps in the installation wizard.

After the installation

1.    Restart all the consoles as soon as the update is installed.

2.    If any customizations were backed up for the portal sidebar (as mentioned in "Before the installation" steps), merge the required changes in the updated Views\Shared\Sidebar.cshtml file.

3.    Restart the system that is hosting your portal server running IIS.

Files updated in this update rollup

The following is a list of files that have changed in this update rollup. If you do not have all previous update rollups installed, files other than those listed here may also be updated. For a complete list of files that are updated, see the "Files Updated in this update rollup" section of all update rollups that were released after your current update rollup.