Outlook configuration fails in Android or iOS

Support

Hello,

Select a different account.

You have multiple accounts

Choose the account you want to sign in with.

Exchange Server 2019 More...Less

Symptoms

Consider the following scenario:

You install the latest build of Microsoft Exchange 2019 or 2016.
You enable extended protection by running the script.
You try to configure Microsoft Outlook on the Android or iOS mobile operating systems.

In this scenario, the configuration fails, and you receive the following error message:

Something went wrong. Check your account information and try again. Or contact your IT Admin.

To fix this issue, install Cumulative Update 13 or a later cumulative update for Exchange Server 2019.

Explore subscription benefits, browse training courses, learn how to secure your device, and more.

Communities help you ask and answer questions, give feedback, and hear from experts with rich knowledge.