Tentang Asisten Dukungan dan Pemulihan Microsoft

Konfigurasi CRM Online

EventLogs

Aplikasi

MsiInstallerEvents.log (MSIInstaller)

EventLogs

Aplikasi

MSCRMAddinEvents.log (MSCRMAddin)

EventLogs

Aplikasi

OutlookEvents.log (Outlook)

Registri

CurrentUser\SOFTWARE\Microsoft\MSCRMClient

MSCRMClient_HKCU.reg.log

Registri

LocalMachine\SOFTWARE\Microsoft\MSCRMClient

MSCRMClient_HKLM.reg.log

FilePath

crm{MajorversionMinorversion}clientconfig.log

FilePath

crm{MajorversionMinorversion}clientmsi.log

FilePath

crmsetup.log

FilePath

ConfigUsingSaRA.log

Aktivasi Office

EventLogs

Aplikasi

(MsiInstaller), {randomGUID}.log

EventLogs

Aplikasi

EventCode=2011 (Microsoft Office), {randomGUID}.log

EventLogs

LogFile='OAlerts'

(Peringatan Microsoft Office), {randomGUID}.log

Registri

LocalMachine\SOFTWARE\Microsoft\Office\15.0\ClickToRun\Configuration

{randomGUID}.log

Registri

LocalMachine\SOFTWARE\Microsoft\OfficeSoftwareProtectionPlatform

Registri

LocalMachine\SOFTWARE\Microsoft\Office\15.0\ClickToRun\Configuration

Registri

LocalMachine\SOFTWARE\Microsoft\Office\15.0\ClickToRun\propertyBag

Registri

LocalMachine\SOFTWARE\Microsoft\Office\15.0\Common\Licensing

Registri

CurrentUser\Software\Microsoft\Office\15.0\Common\Licensing

Registri

CurrentUser\Software\Microsoft\Office\15.0\Common\Licensing\OlsToken

Registri

CurrentUser\Software\Microsoft\Office\15.0\Common\General\

Registri

CurrentUser\Software\Microsoft\Office\15.0\Registration\

Registri

CurrentUser\Software\Microsoft\Office\15.0\Registration\{Environment.MachineName}

Registri

{GetCurrentUserSid()}\Software\Microsoft\Office\15.0\Registration\{Environment.MachineName}

FilePath

%CommonApplicationData%\Microsoft\Office\Heartbeat\

HeartbeatCache.xml

AllProductKeyStatus

{randomGUID}.log

InstallProductKeyStatus

{randomGUID}.log

FilePath

%windows%\%temp% di mana fileName.EndsWith(".log") dan (fileName.Contains(Environment.MachineName) atau fileName.Contains("c2rintegrator") atau fileName.Contains("firefly")

{randomGUID}.log

Penyiapan Office

FilePath

%LocalAppData%\Temp

{Environment.MachineName}-*-*.log atau file dimulai dengan "officec2rclient.exe" sebagai tidak peka huruf besar kecil

FilePath

%Windir%\Temp

{Environment.MachineName}-*-*.log atau file dimulai dengan "officec2rclient.exe" sebagai tidak peka huruf besar kecil

Aktivasi Office

_dlicenseinfo.txt

_InstallDump.txt

_licenseDiag.err

_systemInfo.txt

_taskListPost.txt

_taskListPre.txt

aria-debug-18704.log

FilePath

%localappdata%\temp\{randomGUID}

OfficeActivationLogs.zip dan * dari folder Temp

Kunci: where * = all files

Registri

HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\Office\ClickToRun\Configuration

C2R_Config

Registri

HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\Office\ClickToRun\Configuration\15.0

C2R_Config_15

Registri

HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\Office\ClickToRun\Configuration\16.0

C2R_Config_16

Registri

HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\Office\ClickToRun\ProductReleaseIDs

C2R_ProductReleaseID

Registri

HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\OfficeSoftwareProtectionPlatform

OfficeSoftwareProtectionPlatform

Registri

HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\Office\15.0\ClickToRun\Configuration

C2R_15_Config

Registri

HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\Office\15.0\ClickToRun\propertyBag

C2R_15_ProductBag

Registri

HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\Office\15.0\Common\Licensing

C2R_15_Licensing

Registri

HKEY_LOCAL_MACHINE\SOFTWARE\Wow6432Node\Microsoft\OfficeSoftwareProtectionPlatform

OfficeSoftwareProtectionPlatform

Registri

HKEY_LOCAL_MACHINE\SOFTWARE\Wow6432Node\Microsoft\Office\15.0\ClickToRun\Configuration

Wow6432Node_15_Config

Registri

HKEY_LOCAL_MACHINE\SOFTWARE\Wow6432Node\Microsoft\Office\15.0\ClickToRun\propertyBag

Wow6432Node_15_propertybag

Registri

HKEY_LOCAL_MACHINE\SOFTWARE\Wow6432Node\Microsoft\Office\15.0\Common\Licensing

Wow6432Node_15_Licensing

Registri

HKEY_CURRENT_USER\Software\Microsoft\Office\15.0\Common\Licensing

HKCU_15_Licensing

Registri

HKEY_CURRENT_USER\Software\Microsoft\Office\15.0\Common\Licensing\OlsToken

HKCU_15_OlsToken

Registri

HKEY_CURRENT_USER\Software\Microsoft\Office\15.0\Common\General\

HKCU_15_General

Registri

HKEY_CURRENT_USER\Software\Microsoft\Office\15.0\Registration\

HKCU_15_Registration

Registri

HKEY_CURRENT_USER\Software\Wow6432Node\Microsoft\Office\15.0\Common\Licensing

HKCU_Wow6432Node_15_Licensing

Registri

HKEY_CURRENT_USER\Software\Wow6432Node\Microsoft\Office\15.0\Common\Licensing\OlsToken

HKCU_Wow6432Node_15_OlsToken

Registri

HKEY_CURRENT_USER\Software\Wow6432Node\Microsoft\Office\15.0\Common\General\

HKCU_Wow6432Node_15_General

Registri

HKEY_CURRENT_USER\Software\Wow6432Node\Microsoft\Office\15.0\Registration\

HKCU_Wow6432Node_15_Registration

Registri

HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\Office\16.0\ClickToRun\Configuration

C2R_16_Config

Registri

HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\Office\16.0\ClickToRun\propertyBag

C2R_16_ProductBag

Registri

HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\Office\16.0\Common\Licensing

C2R_16_Licensing

Registri

HKEY_LOCAL_MACHINE\SOFTWARE\Wow6432Node\Microsoft\Office\16.0\ClickToRun\Configuration

Wow6432Node_16_Config

Registri

HKEY_LOCAL_MACHINE\SOFTWARE\Wow6432Node\Microsoft\Office\16.0\ClickToRun\Configuration

Wow6432Node_16_propertybag

Registri

HKEY_LOCAL_MACHINE\SOFTWARE\Wow6432Node\Microsoft\Office\16.0\Common\Licensing

Wow6432Node_16_Licensing

Registri

HKEY_CURRENT_USER\Software\Microsoft\Office\16.0\Common\Licensing

HKCU_16_Licensing

Registri

HKEY_CURRENT_USER\Software\Microsoft\Office\16.0\Common\Licensing\OlsToken

HKCU_16_OlsToken

Registri

HKEY_CURRENT_USER\Software\Microsoft\Office\16.0\Common\General\

HKCU_16_General

Registri

HKEY_CURRENT_USER\Software\Microsoft\Office\16.0\Registration

HKCU_16_Registration

Registri

HKEY_CURRENT_USER\Software\Wow6432Node\Microsoft\Office\16.0\Common\Licensing

HKCU_Wow6432Node_16_Licensing

Registri

HKEY_CURRENT_USER\Software\Wow6432Node\Microsoft\Office\16.0\Common\Licensing\OlsToken

HKCU_Wow6432Node_16_OlsToken

Registri

HKEY_CURRENT_USER\Software\Wow6432Node\Microsoft\Office\16.0\Common\General\

HKCU_Wow6432Node_16_General

Registri

HKEY_CURRENT_USER\Software\Wow6432Node\Microsoft\Office\16.0\Registration

HKCU_Wow6432Node_16_Registration

Pemecah Masalah OneDrive

Registri

LocalMachine\SOFTWARE\Microsoft\Windows\CurrentVersion\Explorer\ShellIconOverlayIdentifiers

IconOverlay_HKLM.reg

Registri

LocalMachine\SOFTWARE\WOW6432Node\Microsoft\Windows\CurrentVersion\Explorer\ShellIconOverlayIdentifiers

IconOverlayWOW_HKLM.reg

Registri

CurrentUser\SOFTWARE\Microsoft\OneDrive

OneDrive_HKCU.reg

FilePath

%localappdata%\Microsoft\OneDrive\logs\{*Business* di subfolder apa pun}

* dan CATATAN: tidak termasuk obfuscationstringmap.txt

Kunci: where * = all files

FilePath

%localappdata%\Microsoft\OneDrive\Settings\{*Business* di subfolder apa pun}

healingItems.txt

FilePath

%localappdata%\Microsoft\OneDrive\setup\logs\{any subfolder}

* dan CATATAN: tidak termasuk obfuscationstringmap.txt

Kunci: where * = all files

Skenario Outtlook

FilePath

%localappdata%\temp\Outlook Logging

untuk setiap file .etl: *.etl dan {nama file file etl biner tanpa ekstensi}_timber.xml, {randomGUID}-HR.txt

Registri

Registri Hive == CurrentUser; Versi utama 12 dan 14:
Subkey == Software\Microsoft\Windows NT\CurrentVersion\Windows Messaging Subsystem\Profiles;
Versi utama 15 atau lebih besar:
Subkey == Software\Microsoft\Office\{major version}.0\Outlook\Profiles Menjalankan perintah Reg.exe ekspor

{randomGUID}_OutlookProfile.txt

Registri

LocalMachine\SOFTWARE\\Wow6432Node\\Microsoft\\Office\\Outlook\\Addins dan menghitung semua addin sistem CurrentUser\Software\\Microsoft\\Office\\Outlook\\Addins dan menghitung semua addin pengguna saat ini

{randomGUID}_AddIns.txt

FilePath

%localappdata%\temp\Outlook Logging

untuk setiap file .etl: *.etl dan {nama file file etl biner tanpa ekstensi}_timber.xml, {randomGUID}-HR.txt

Pengalaman Ahli Outlook (OffCAT)

FilePath

Jika pengguna diautentikasi

ConfigurationDetails_{CorrelationId}.json dan ConfigurationDetails_{CorrelationId}.html dari OffCatDataCollectionActionAction dan API_Results. {date timestamp}.log

FilePath

Jika pengguna tidak diautentikasi

ConfigurationDetails_{CorrelationId}.html dari API_Results OffCatDataCollectionAction dan OffCAT. {date timestamp}.log

Masuk Skype for business

FilePath

jika versi Skype diinstal == 2016 %LocalAppData%\\microsoft\Office\16.0\Lync\Tracing else %LocalAppData%\microsoft\Office\15.0\Lync\Tracing

file di lokasi tersebut dengan nama yang berisi "SigninTelemetryLog.xml"

RoiScan Penuh

FilePath

%localappdata%\temp\{Random GUID}\RoiScan.vbs

if (LocalizationKey == "OfficeSignInScenario") %localappdata%\temp\OfficeSignIn.log.zip else %localappdata%\temp\RoiScan.log.zip, {machinename}_Roiscan.log, {machinename}_roiscan.xml

Office VNextDiag

Jalur File

%localappdata%\temp

vNextDiag.ps1.zip, vNextDiag_SaRA_Output.txt