The type of support Microsoft provides for consumers depends on the product you're calling about and if you have a product for home or for business use. It can also depend on if you want help for an issue with a service like OneDrive or Outlook.com, or help with Windows, but you don't have an existing Microsoft 365 subscription.
Click here to see what products are included for home or for business
Tip
If you purchased Office through a company benefit, see Office through the Microsoft Workplace Discount Program.
For home
If your Office product is one of the following, you have a home product. This can be an Microsoft 365 subscription, or a one-time purchase of Office or individual Office application. These products are usually associated with a personal Microsoft account.
Microsoft 365 subscriptions:
Non-subscription versions (one-time purchase):
Office Professional
Office Home & Business
Office Personal
Office Professional Academic
Stand-alone apps available as a one-time purchase
Word
Excel
PowerPoint
OneNote
Outlook
Access
Publisher
Project
Visio
For business
If your product is listed below, you have a business product. These are usually associated with a work or school account and came from the organization where you work or go to school. Contact your admin if you need help. Support options are available to admins who can sign in to the Microsoft 365 admin center with their admin account to contact support on behalf of users in their organization.
If your product is listed below, you have a business product. These are usually associated with a work or school account and came from the organization where you work or go to school. Support options are available to admins who can sign in to the Microsoft 365 admin center with their admin account to contact support on behalf of users in their organization.
If your product is listed below, you have a business product. These are usually associated with a work or school account and came from the organization where you work or go to school. Support options are available to admins who can sign in to the Microsoft 365 admin center with their admin account to contact support on behalf of users in their organization.
Microsoft 365 subscriptions: Desktop version of Office apps are included.
Microsoft 365 Apps for business
Microsoft 365 Business Standard
Office 365 A5
Microsoft 365 Apps for enterprise
Office 365 Enterprise E3
Office 365 Enterprise E4
Office 365 Enterprise E5
Microsoft 365 Business Standard (Nonprofit)
Office 365 Nonprofit E3
Office 365 Nonprofit E5
Office 365 U.S. Government Community G3
Office 365 U.S. Government Community G5
Project Online Professional
Project Online Premium
Visio Online Plan 2
Microsoft 365 subscriptions without fully installed Office applications:
Tip
With these Microsoft 365 subscriptions, there are no desktop applications to download and install, but in most cases you can still access and use online versions of Office apps in your web browser. Learn more Free Office Online apps .
Microsoft 365 Business Basic
Office 365 Enterprise E1
Office 365 A1
Microsoft 365 Business Basic (Nonprofit)
Office 365 Nonprofit E1
Office 365 U.S. Government G1
Project Online Essentials
Visio Online Plan 1
Volume license versions of Office 2021 , Office 2019 , or Office 2016 .
Office Professional Plus
Support for home products
Depending on your product and if it's still in support, Microsoft support experts are available to help you with a broad selection of support options and able to address product and service challenges for a more personalized experience.
Chat or receive a call back from a technical support expert: If you have a Microsoft 365 Basic, Microsoft 365 Personal, Microsoft 365 Family, or Microsoft 365 Premium subscription, get questions answered from anywhere via chat or request to receive a call back from one of our technical support experts.
See the table below for the type of support you can get depending on your product.
| Product | Access to technical support |
|---|---|
| Microsoft 365 subscription Microsoft 365 Basic Microsoft 365 Personal Microsoft 365 Family Microsoft 365 Premium Microsoft Copilot Pro Note: Includes support for all Microsoft 365 benefits; and supported versions of Windows. |
Call back Chat |
| Non-subscription Office (one-time purchase of Office): Office 2024 (For PC and Mac)(End of Support - Oct 9, 2029) Office 2021 (For PC and Mac)(End of Support - Oct 13, 2026) Note: Includes support for Office apps (like Word, Excel, PowerPoint and OneNote). |
Chat Call back (for activation only) Tip: For full call back support Buy Microsoft 365 |
| Windows OS: Windows 11 Note: Only for supported versions of Windows and if you don't have a Microsoft 365 subscription. |
Chat Call back (for activation only) Tip: For full call back support Buy Microsoft 365 |
| Microsoft Email: Outlook.com |
Chat |
| Microsoft cloud services: OneDrive |
|
| Out of support Office versions: Office 2013 (for PC) Office 2016 and Office 2019 and older (For PC only) Office 2019 and older (for Mac) Out of support Windows OS: Windows 8.1 Windows 10 and older |
Not available |
For Japan, the support service operation policy is currently in transition and may be different than the information presented here.
For more information about the availability of support throughout the life of your product, visit the Microsoft Lifecycle Policy, and Microsoft Office and Windows configuration support.
Tip
If you're not sure which version of Microsoft 365 or Office you have, see What version of Office am I using? For Windows, see Which version of Windows operating system am I running?
How to Contact Support
Important
Before you contact support, please have your Microsoft account and Office product name ready so that we can respond to you quickly. To get call back support and chat support, you need to sign in with a Microsoft account .
Type your search keyword in the Tell us your problem… dialog box and click the Get Help button.
Go through the self-help options to try and resolve your issue. You can also click the Contact Support button.
Note
If you have the Sign in to contact support button, please sign in with your Microsoft account .
Under Products and services , click the Select your product or service dropdown and select a product.
Under Category , click the Select your support category dropdown to choose what you would like to ask.
Click Confirm to continue.
Chat Support
Click Chat with a support agent in your web browser .
Enter your email address and click Confirm .
Call Back Support
Click Provide your phone number and a support agent will call you .
- Click Country code and select the country code (+81) for Japan .
- Enter your phone number for which you would like to be contacted by a support agent.
- Enter the phone number format using only numbers, without hyphens or leading zeros. For example, 080-1111-2299, would be 8011112299.
- Click Confirm .
You will receive the following message. How long it takes varies. The Microsoft Customer Support system will call the phone number. Follow the voice guidance when you receive a call.
Additional support options
Use the search box on this site ( support.microsoft.com ) to help find a solution for your issue.
Find help from the community. Go to answers.microsoft.com