Symptoms
You have a computer that is running Windows Vista or Windows Server 2008. On this computer, you try to open a Microsoft Office 2003 document from a network share. In this case, it may take the computer four minutes to open the document.
This issue occurs only on the first attempt to open an Office 2003 document from the network share after you first communicate with the network share. Additional attempts to open Office 2003 documents from the network share succeed in a timely manner. Additionally, this issue occurs only when the following conditions are true:
-
The Office 2003 document is hosted on a network share on a remote computer.
-
You keep the computer connected to the network share for a long time before you open the Office 2003 document.
-
Server Message Block (SMB) signing is enabled on both the SMB server and the SMB client.
Cause
The issue occurs since the SMB client does not set a correct flag to make a SMB connection when Kerberos ticket is expired and Kerberos re-authentication is required.
Resolution
Hotfix information
A supported hotfix is available from Microsoft. However, this hotfix is intended to correct only the problem that is described in this article. Apply this hotfix only to systems that are experiencing the problem described in this article. This hotfix might receive additional testing. Therefore, if you are not severely affected by this problem, we recommend that you wait for the next software update that contains this hotfix.
If the hotfix is available for download, there is a "Hotfix download available" section at the top of this Knowledge Base article. If this section does not appear, contact Microsoft Customer Service and Support to obtain the hotfix.
Note If additional issues occur or if any troubleshooting is required, you might have to create a separate service request. The usual support costs will apply to additional support questions and issues that do not qualify for this specific hotfix. For a complete list of Microsoft Customer Service and Support telephone numbers or to create a separate service request, visit the following Microsoft website:
http://support.microsoft.com/contactus/?ws=supportNote The "Hotfix download available" form displays the languages for which the hotfix is available. If you do not see your language, it is because a hotfix is not available for that language.
Prerequisites
To apply this hotfix, you must be running one of the following operating systems:
-
Windows Vista Service Pack 1 (SP1)
-
Windows Vista Service Pack 2 (SP2)
-
Windows Server 2008
-
Windows Server 2008 Service Pack 2 (SP2)
For more information about how to obtain a Windows Vista service pack, click the following article number to view the article in the Microsoft Knowledge Base:
935791 How to obtain the latest Windows Vista service pack
For more information about how to obtain a Windows Server 2008 service pack, click the following article number to view the article in the Microsoft Knowledge Base:
968849 How to obtain the latest service pack for Windows Server 2008
Registry information
To use this hotfix, you do not have to make any changes to the registry.
Restart requirement
You may have to restart the computer after you apply this hotfix.
Hotfix replacement information
This hotfix does not replace a previously released hotfix.
File information
The English (United States) version of this hotfix installs files that have the attributes that are listed in the following tables. The dates and the times for these files are listed in Coordinated Universal Time (UTC). The dates and the times for these files on your local computer are displayed in your local time together with your current daylight saving time (DST) bias. Additionally, the dates and the times may change when you perform certain operations on the files.
Windows Vista and Windows Server 2008 file information notes
Important Windows Vista hotfixes and Windows Server 2008 hotfixes are included in the same packages. However, only "Windows Vista" is listed on the Hotfix Request page. To request the hotfix package that applies to one or both operating systems, select the hotfix that is listed under "Windows Vista" on the page. Always refer to the "Applies To" section in articles to determine the actual operating system that each hotfix applies to.
-
The files that apply to a specific product, SR_Level (RTM, SPn), and service branch (LDR, GDR) can be identified by examining the file version numbers as shown in the following table.
Version
Product
SR_Level
Service branch
6.0.600
0.
20xxxWindows Vista
RTM
LDR
6.0.600
1.
22xxxWindows Vista and Windows Server 2008
SP1
LDR
6.0.600
2.
22xxxWindows Vista and Windows Server 2008
SP2
LDR
-
Service Pack 1 is integrated into the release version of Windows Server 2008. Therefore, RTM milestone files apply only to Windows Vista. RTM milestone files have a 6.0.0000.xxxxx version number.
-
The MANIFEST files (.manifest) and the MUM files (.mum) that are installed for each environment are listed separately in the "Additional file information for Windows Server 2008 and for Windows Vista" section. MUM files and MANIFEST files, and the associated security catalog (.cat) files, are very important for maintaining the state of the updated components. The security catalog files, for which the attributes are not listed, are signed with a Microsoft digital signature.
For all supported x86-based versions of Windows Vista andWindows Server 2008
File name |
File version |
File size |
Date |
Time |
Platform |
---|---|---|---|---|---|
Mrxsmb20.sys |
6.0.6001.22724 |
79,360 |
05-Jul-2010 |
13:12 |
x86 |
Mrxsmb20.sys |
6.0.6002.22439 |
80,384 |
05-Jul-2010 |
13:45 |
x86 |
Mrxsmb.sys |
6.0.6001.22724 |
106,496 |
05-Jul-2010 |
13:12 |
x86 |
Mrxsmb.sys |
6.0.6002.22439 |
106,496 |
05-Jul-2010 |
13:45 |
x86 |
For all supported x64-based versions of Windows Vista and of Windows Server 2008
File name |
File version |
File size |
Date |
Time |
Platform |
---|---|---|---|---|---|
Mrxsmb20.sys |
6.0.6001.22724 |
106,496 |
05-Jul-2010 |
13:32 |
x64 |
Mrxsmb20.sys |
6.0.6002.22439 |
107,520 |
05-Jul-2010 |
13:55 |
x64 |
Mrxsmb.sys |
6.0.6001.22724 |
135,168 |
05-Jul-2010 |
13:32 |
x64 |
Mrxsmb.sys |
6.0.6002.22439 |
135,680 |
05-Jul-2010 |
13:55 |
x64 |
For all supported IA-64-based versions of Windows Server 2008
File name |
File version |
File size |
Date |
Time |
Platform |
---|---|---|---|---|---|
Mrxsmb20.sys |
6.0.6001.22724 |
262,656 |
05-Jul-2010 |
13:15 |
IA-64 |
Mrxsmb20.sys |
6.0.6002.22439 |
265,728 |
05-Jul-2010 |
13:30 |
IA-64 |
Mrxsmb.sys |
6.0.6001.22724 |
320,000 |
05-Jul-2010 |
13:15 |
IA-64 |
Mrxsmb.sys |
6.0.6002.22439 |
320,512 |
05-Jul-2010 |
13:30 |
IA-64 |
Workaround
Important This section, method, or task contains steps that tell you how to modify the registry. However, serious problems might occur if you modify the registry incorrectly. Therefore, make sure that you follow these steps carefully. For added protection, back up the registry before you modify it. Then, you can restore the registry if a problem occurs. For more information about how to back up and restore the registry, click the following article number to view the article in the Microsoft Knowledge Base:
322756 How to back up and restore the registry in WindowsTo work around this issue, use registry keys to disable SMB signing. To do this, follow these steps:
-
Click Start, type regedit in the Search programs and files box, and then press ENTER.
-
On a server, locate and then click the following registry entry:
HKEY_LOCAL_MACHINE\SYSTEM\CurrentControlSet\services\LanmanServer\Parameters -
On a client computer, locate and then click the following registry entry:
HKEY_LOCAL_MACHINE\SYSTEM\CurrentControlSet\services\LanmanWorkstation\Parameters -
Disable these two registry keys. To do this, follow these steps:
-
Right-click Enablesecuritysignature, and then click Modify. Type 0 in the Value data box and then click OK .
-
Right-click Requiresecuritysignature, and then click Modify. Type 0 in the Value data box and then click OK.
-
Status
Microsoft has confirmed that this is a problem in the Microsoft products that are listed in the "Applies to" section.
More Information
Steps to reproduce this issue
-
On a computer that is running Windows Vista, connect to a network share on a file server that also works as a domain controller.
-
Open a Microsoft Office Excel 2003 file from the file server.
-
Close the Excel 2003 file, and then lock the computer.
-
Keep the computer running overnight.
-
Log on to the computer the next morning.
-
Try to open any Office 2003 file from the file server.
In this case, you experience a four-minute delay before the Office 2003 file opens.
For more information about how to use SMB packet signing, visit the following Microsoft website:
Using SMB Packet Signing
For more information, click the following article number to view the article in the Microsoft Knowledge Base:
982860 A computer that is running Windows 7 or Windows Server 2008 R2 takes four minutes to open a Microsoft Office 2003 document from a network share
For more information about software update terminology, click the following article number to view the article in the Microsoft Knowledge Base:
824684 Description of the standard terminology that is used to describe Microsoft software updates
Additional file information
Additional file information for Windows Vista and for Windows Server 2008
Additional files for all supported x86-based versions of Windows Vista and of Windows Server 2008
File name |
Update.mum |
File version |
Not applicable |
File size |
3,577 |
Date (UTC) |
06-Jul-2010 |
Time (UTC) |
05:49 |
Platform |
Not applicable |
File name |
X86_2f73ee046a1e2ba63be2ae28df8e7e50_31bf3856ad364e35_6.0.6001.22724_none_90bfbe3d4c096df7.manifest |
File version |
Not applicable |
File size |
698 |
Date (UTC) |
06-Jul-2010 |
Time (UTC) |
05:49 |
Platform |
Not applicable |
File name |
X86_577c4c9b650d7766607f0330b51ab348_31bf3856ad364e35_6.0.6002.22439_none_8170c5f3cdc149dd.manifest |
File version |
Not applicable |
File size |
698 |
Date (UTC) |
06-Jul-2010 |
Time (UTC) |
05:49 |
Platform |
Not applicable |
File name |
X86_7061508b9110cb9db9907887ed902b74_31bf3856ad364e35_6.0.6001.22724_none_e918ff5b36538912.manifest |
File version |
Not applicable |
File size |
701 |
Date (UTC) |
06-Jul-2010 |
Time (UTC) |
05:49 |
Platform |
Not applicable |
File name |
X86_ba81b36e763c61f23bba6ade8616be7b_31bf3856ad364e35_6.0.6002.22439_none_8954be16ef8d97e6.manifest |
File version |
Not applicable |
File size |
701 |
Date (UTC) |
06-Jul-2010 |
Time (UTC) |
05:49 |
Platform |
Not applicable |
File name |
X86_microsoft-windows-smb20-minirdr_31bf3856ad364e35_6.0.6001.22724_none_8b52ff1aa2f00ce8.manifest |
File version |
Not applicable |
File size |
6,960 |
Date (UTC) |
05-Jul-2010 |
Time (UTC) |
15:30 |
Platform |
Not applicable |
File name |
X86_microsoft-windows-smb20-minirdr_31bf3856ad364e35_6.0.6002.22439_none_8d33a288a019fcb0.manifest |
File version |
Not applicable |
File size |
6,960 |
Date (UTC) |
05-Jul-2010 |
Time (UTC) |
18:03 |
Platform |
Not applicable |
File name |
X86_microsoft-windows-smbminirdr_31bf3856ad364e35_6.0.6001.22724_none_800976b46a479b15.manifest |
File version |
Not applicable |
File size |
8,844 |
Date (UTC) |
05-Jul-2010 |
Time (UTC) |
15:21 |
Platform |
Not applicable |
File name |
X86_microsoft-windows-smbminirdr_31bf3856ad364e35_6.0.6002.22439_none_81ea1a2267718add.manifest |
File version |
Not applicable |
File size |
8,844 |
Date (UTC) |
05-Jul-2010 |
Time (UTC) |
17:58 |
Platform |
Not applicable |
Additional files for all supported x64-based versions of Windows Vista and of Windows Server 2008
File name |
Amd64_2e78f215fe42e3d59421e4e8caf989df_31bf3856ad364e35_6.0.6001.22724_none_93767e4a3d00d6b3.manifest |
File version |
Not applicable |
File size |
705 |
Date (UTC) |
06-Jul-2010 |
Time (UTC) |
05:49 |
Platform |
Not applicable |
File name |
Amd64_89d2439171cc33eb7429ccd20a47295b_31bf3856ad364e35_6.0.6002.22439_none_2affd4b9ce9e8a10.manifest |
File version |
Not applicable |
File size |
705 |
Date (UTC) |
06-Jul-2010 |
Time (UTC) |
05:49 |
Platform |
Not applicable |
File name |
Amd64_c350be507e1204796f40cbb956a6fbd2_31bf3856ad364e35_6.0.6001.22724_none_97206592b7c60613.manifest |
File version |
Not applicable |
File size |
702 |
Date (UTC) |
06-Jul-2010 |
Time (UTC) |
05:49 |
Platform |
Not applicable |
File name |
Amd64_f1345970adb241bbccb0ae218cbd09aa_31bf3856ad364e35_6.0.6002.22439_none_2ba64c12b3c8c3cf.manifest |
File version |
Not applicable |
File size |
702 |
Date (UTC) |
06-Jul-2010 |
Time (UTC) |
05:49 |
Platform |
Not applicable |
File name |
Amd64_microsoft-windows-smb20-minirdr_31bf3856ad364e35_6.0.6001.22724_none_e7719a9e5b4d7e1e.manifest |
File version |
Not applicable |
File size |
6,972 |
Date (UTC) |
05-Jul-2010 |
Time (UTC) |
15:45 |
Platform |
Not applicable |
File name |
Amd64_microsoft-windows-smb20-minirdr_31bf3856ad364e35_6.0.6002.22439_none_e9523e0c58776de6.manifest |
File version |
Not applicable |
File size |
6,972 |
Date (UTC) |
05-Jul-2010 |
Time (UTC) |
18:22 |
Platform |
Not applicable |
File name |
Amd64_microsoft-windows-smbminirdr_31bf3856ad364e35_6.0.6001.22724_none_dc28123822a50c4b.manifest |
File version |
Not applicable |
File size |
9,112 |
Date (UTC) |
05-Jul-2010 |
Time (UTC) |
15:39 |
Platform |
Not applicable |
File name |
Amd64_microsoft-windows-smbminirdr_31bf3856ad364e35_6.0.6002.22439_none_de08b5a61fcefc13.manifest |
File version |
Not applicable |
File size |
9,112 |
Date (UTC) |
05-Jul-2010 |
Time (UTC) |
18:16 |
Platform |
Not applicable |
File name |
Update.mum |
File version |
Not applicable |
File size |
3,605 |
Date (UTC) |
06-Jul-2010 |
Time (UTC) |
05:49 |
Platform |
Not applicable |
Additional files for all supported IA-64-based versions of Windows Server 2008
File name |
Ia64_1721222cd55504f2482c23e746b10e00_31bf3856ad364e35_6.0.6001.22724_none_df1704397c73cc3e.manifest |
File version |
Not applicable |
File size |
703 |
Date (UTC) |
06-Jul-2010 |
Time (UTC) |
05:49 |
Platform |
Not applicable |
File name |
Ia64_4a9a0630936212d03299f9e176095d76_31bf3856ad364e35_6.0.6001.22724_none_247df8e09524e994.manifest |
File version |
Not applicable |
File size |
700 |
Date (UTC) |
06-Jul-2010 |
Time (UTC) |
05:49 |
Platform |
Not applicable |
File name |
Ia64_53248586b658b332b0a306b5584c4eda_31bf3856ad364e35_6.0.6002.22439_none_586f1af50e52bf72.manifest |
File version |
Not applicable |
File size |
703 |
Date (UTC) |
06-Jul-2010 |
Time (UTC) |
05:49 |
Platform |
Not applicable |
File name |
Ia64_a0d9e4cfbf11d6ca884ff103e7e1fcf4_31bf3856ad364e35_6.0.6002.22439_none_10a24417caee353c.manifest |
File version |
Not applicable |
File size |
700 |
Date (UTC) |
06-Jul-2010 |
Time (UTC) |
05:49 |
Platform |
Not applicable |
File name |
Ia64_microsoft-windows-smb20-minirdr_31bf3856ad364e35_6.0.6001.22724_none_8b54a310a2ee15e4.manifest |
File version |
Not applicable |
File size |
6,966 |
Date (UTC) |
05-Jul-2010 |
Time (UTC) |
15:15 |
Platform |
Not applicable |
File name |
Ia64_microsoft-windows-smb20-minirdr_31bf3856ad364e35_6.0.6002.22439_none_8d35467ea01805ac.manifest |
File version |
Not applicable |
File size |
6,966 |
Date (UTC) |
05-Jul-2010 |
Time (UTC) |
16:14 |
Platform |
Not applicable |
File name |
Ia64_microsoft-windows-smbminirdr_31bf3856ad364e35_6.0.6001.22724_none_800b1aaa6a45a411.manifest |
File version |
Not applicable |
File size |
9,103 |
Date (UTC) |
05-Jul-2010 |
Time (UTC) |
15:11 |
Platform |
Not applicable |
File name |
Ia64_microsoft-windows-smbminirdr_31bf3856ad364e35_6.0.6002.22439_none_81ebbe18676f93d9.manifest |
File version |
Not applicable |
File size |
9,103 |
Date (UTC) |
05-Jul-2010 |
Time (UTC) |
16:07 |
Platform |
Not applicable |
File name |
Update.mum |
File version |
Not applicable |
File size |
2,758 |
Date (UTC) |
06-Jul-2010 |
Time (UTC) |
05:49 |
Platform |
Not applicable |