If you are a Small Business customer, find additional troubleshooting and learning resources at the Support for Small Business site.
Symptoms
After you install Windows 7 Service Pack 1 (SP1) or Windows Server 2008 R2 Service Pack 1 (SP1), binary files in some USB drivers are not updated. For example, the Usbport.sys, Usbehci.sys, and Winusb.sys binary files are not updated.Notes
-
This issue may not occur if you have third-party USB drivers installed.
-
This issue does not occur after you perform a clean install of a slipstreamed Windows 7 SP1 image or of a slipstreamed Windows Server 2008 R2 SP1 image.
-
If your computer is not USB capable, this update may not update some files in the following directory:
%windir%\system32\driversThis is more likely to occur on Virtual Machines.
Cause
This issue occurs because both the Usbport.inf file and the Usb.inf file refer to the Usbhub.sys file. However, Windows 7 SP1 and Windows Server 2008 R2 SP1 cannot handle this situation. Therefore, some USB related binaries are not copied correctly when you install SP1 for these operating systems.
Resolution
Update information
How to obtain this update
This update is available from the Microsoft Update website and from the Microsoft Downoad Centre.To obtain the update from the Microsoft Update website, visit the following Microsoft website:
http://update.microsoft.com The following files are available for download from the Microsoft Download Center:
|
Operating system |
Update |
|---|---|
|
All supported x64-based versions of Windows 7 |
|
|
All supported x86-based versions of Windows 7 |
|
|
All supported x64-based versions of Windows Server 2008 R2 |
|
|
All supported IA-64-based versions of Windows Server 2008 R2 |
For more information about how to download Microsoft support files, click the following article number to view the article in the Microsoft Knowledge Base:
119591 How to obtain Microsoft support files from online servicesMicrosoft scanned this file for viruses. Microsoft used the most current virus-detection software that was available on the date that the file was posted. The file is stored on security-enhanced servers that help prevent any unauthorized changes to the file.
Prerequisites
To apply this update, you must be running one of the following operating systems:
-
Windows 7
-
Windows 7 SP1
-
Windows Server 2008 R2
-
Windows Server 2008 R2 SP1
Registry information
To use the update in this package, you do not have to make any changes to the registry.
Restart requirement
You must restart the computer after you apply this update.
Update replacement information
This update does not replace a previously released update.
File information
Click here to view or hide detailed informationThe global version of this hotfix installs files that have the attributes that are listed in the following tables. The dates and the times for these files are listed in Coordinated Universal Time (UTC). The dates and the times for these files on your local computer are displayed in your local time together with your current daylight saving time (DST) bias. Additionally, the dates and the times may change when you perform certain operations on the files.
Windows 7 and Windows Server 2008 R2 file information notes
-
The files that apply to a specific product, SR_Level (RTM, SPn), and service branch (LDR, GDR) can be identified by examining the file version numbers as shown in the following table.
Version
Product
SR_Level
Service branch
6.1.760 0. 16xxx
Windows 7 and Windows Server 2008 R2
RTM
GDR
6.1.760 0. 20xxx
Windows 7 and Windows Server 2008 R2
RTM
LDR
6.1.760 1. 17xxx
Windows 7 and Windows Server 2008 R2
SP1
GDR
6.1.760 1. 21xxx
Windows 7 and Windows Server 2008 R2
SP1
LDR
-
GDR service branches contain only those fixes that are widely released to address widespread, extremely important issues. LDR service branches contain hotfixes in addition to widely released fixes.
-
The MANIFEST files (.manifest) and the MUM files (.mum) that are installed for each environment are listed separately in the "Additional file information for Windows Server 2008 R2 and for Windows 7" section. MUM and MANIFEST files, and the associated security catalog (.cat) files, are extremely important to maintain the state of the updated components. The security catalog files, for which the attributes are not listed, are signed with a Microsoft digital signature.
For all supported x86-based versions of Windows 7
|
File name |
File version |
File size |
Date |
Time |
|---|---|---|---|---|
|
Usbccgp.sys |
6.1.7600.16788 |
75,776 |
25-Mar-2011 |
03:06 |
|
Usbhub.sys |
6.1.7600.16788 |
258,560 |
25-Mar-2011 |
03:06 |
|
Usbccgp.sys |
6.1.7600.20934 |
76,288 |
29-Mar-2011 |
03:06 |
|
Usbhub.sys |
6.1.7600.20934 |
258,560 |
29-Mar-2011 |
03:07 |
|
Usbccgp.sys |
6.1.7601.17586 |
75,776 |
25-Mar-2011 |
02:58 |
|
Usbhub.sys |
6.1.7601.17586 |
258,560 |
25-Mar-2011 |
02:58 |
|
Usbccgp.sys |
6.1.7601.21692 |
76,288 |
25-Mar-2011 |
02:54 |
|
Usbhub.sys |
6.1.7601.21692 |
258,560 |
25-Mar-2011 |
02:55 |
|
Usbd.sys |
6.1.7600.16788 |
5,888 |
25-Mar-2011 |
03:06 |
|
Usbehci.sys |
6.1.7600.16788 |
43,008 |
25-Mar-2011 |
03:06 |
|
Usbhub.sys |
6.1.7600.16788 |
258,560 |
25-Mar-2011 |
03:06 |
|
Usbohci.sys |
6.1.7600.16788 |
20,480 |
25-Mar-2011 |
03:06 |
|
Usbport.sys |
6.1.7600.16788 |
284,160 |
25-Mar-2011 |
03:06 |
|
Usbuhci.sys |
6.1.7600.16788 |
24,064 |
25-Mar-2011 |
03:06 |
|
Usbd.sys |
6.1.7600.20934 |
5,888 |
29-Mar-2011 |
03:06 |
|
Usbehci.sys |
6.1.7600.20934 |
43,008 |
29-Mar-2011 |
03:06 |
|
Usbhub.sys |
6.1.7600.20934 |
258,560 |
29-Mar-2011 |
03:07 |
|
Usbohci.sys |
6.1.7600.20934 |
20,480 |
29-Mar-2011 |
03:06 |
|
Usbport.sys |
6.1.7600.20934 |
284,160 |
29-Mar-2011 |
03:06 |
|
Usbuhci.sys |
6.1.7600.20934 |
24,064 |
29-Mar-2011 |
03:06 |
|
Usbd.sys |
6.1.7601.17586 |
5,888 |
25-Mar-2011 |
02:57 |
|
Usbehci.sys |
6.1.7601.17586 |
43,008 |
25-Mar-2011 |
02:57 |
|
Usbhub.sys |
6.1.7601.17586 |
258,560 |
25-Mar-2011 |
02:58 |
|
Usbohci.sys |
6.1.7601.17586 |
20,480 |
25-Mar-2011 |
02:57 |
|
Usbport.sys |
6.1.7601.17586 |
284,672 |
25-Mar-2011 |
02:58 |
|
Usbuhci.sys |
6.1.7601.17586 |
24,064 |
25-Mar-2011 |
02:57 |
|
Usbd.sys |
6.1.7601.21692 |
5,888 |
25-Mar-2011 |
02:54 |
|
Usbehci.sys |
6.1.7601.21692 |
43,008 |
25-Mar-2011 |
02:54 |
|
Usbhub.sys |
6.1.7601.21692 |
258,560 |
25-Mar-2011 |
02:55 |
|
Usbohci.sys |
6.1.7601.21692 |
20,480 |
25-Mar-2011 |
02:54 |
|
Usbport.sys |
6.1.7601.21692 |
284,672 |
25-Mar-2011 |
02:54 |
|
Usbuhci.sys |
6.1.7601.21692 |
24,064 |
25-Mar-2011 |
02:54 |
For all supported x64-based versions of Windows 7 and of Windows Server 2008 R2
|
File name |
File version |
File size |
Date |
Time |
|---|---|---|---|---|
|
Usbccgp.sys |
6.1.7600.16788 |
98,816 |
25-Mar-2011 |
03:23 |
|
Usbhub.sys |
6.1.7600.16788 |
343,040 |
25-Mar-2011 |
03:23 |
|
Usbccgp.sys |
6.1.7600.20934 |
99,328 |
29-Mar-2011 |
03:32 |
|
Usbhub.sys |
6.1.7600.20934 |
343,040 |
29-Mar-2011 |
03:32 |
|
Usbccgp.sys |
6.1.7601.17586 |
98,816 |
25-Mar-2011 |
03:29 |
|
Usbhub.sys |
6.1.7601.17586 |
343,040 |
25-Mar-2011 |
03:29 |
|
Usbccgp.sys |
6.1.7601.21692 |
99,328 |
25-Mar-2011 |
03:24 |
|
Usbhub.sys |
6.1.7601.21692 |
343,040 |
25-Mar-2011 |
03:24 |
|
Usbd.sys |
6.1.7600.16788 |
7,936 |
25-Mar-2011 |
03:22 |
|
Usbehci.sys |
6.1.7600.16788 |
52,224 |
25-Mar-2011 |
03:22 |
|
Usbhub.sys |
6.1.7600.16788 |
343,040 |
25-Mar-2011 |
03:23 |
|
Usbohci.sys |
6.1.7600.16788 |
25,600 |
25-Mar-2011 |
03:22 |
|
Usbport.sys |
6.1.7600.16788 |
324,608 |
25-Mar-2011 |
03:23 |
|
Usbuhci.sys |
6.1.7600.16788 |
30,720 |
25-Mar-2011 |
03:22 |
|
Usbd.sys |
6.1.7600.20934 |
7,936 |
29-Mar-2011 |
03:32 |
|
Usbehci.sys |
6.1.7600.20934 |
52,224 |
29-Mar-2011 |
03:32 |
|
Usbhub.sys |
6.1.7600.20934 |
343,040 |
29-Mar-2011 |
03:32 |
|
Usbohci.sys |
6.1.7600.20934 |
25,600 |
29-Mar-2011 |
03:32 |
|
Usbport.sys |
6.1.7600.20934 |
324,608 |
29-Mar-2011 |
03:32 |
|
Usbuhci.sys |
6.1.7600.20934 |
30,720 |
29-Mar-2011 |
03:32 |
|
Usbd.sys |
6.1.7601.17586 |
7,936 |
25-Mar-2011 |
03:28 |
|
Usbehci.sys |
6.1.7601.17586 |
52,736 |
25-Mar-2011 |
03:29 |
|
Usbhub.sys |
6.1.7601.17586 |
343,040 |
25-Mar-2011 |
03:29 |
|
Usbohci.sys |
6.1.7601.17586 |
25,600 |
25-Mar-2011 |
03:29 |
|
Usbport.sys |
6.1.7601.17586 |
325,120 |
25-Mar-2011 |
03:29 |
|
Usbuhci.sys |
6.1.7601.17586 |
30,720 |
25-Mar-2011 |
03:29 |
|
Usbd.sys |
6.1.7601.21692 |
7,936 |
25-Mar-2011 |
03:24 |
|
Usbehci.sys |
6.1.7601.21692 |
52,736 |
25-Mar-2011 |
03:24 |
|
Usbhub.sys |
6.1.7601.21692 |
343,040 |
25-Mar-2011 |
03:24 |
|
Usbohci.sys |
6.1.7601.21692 |
25,600 |
25-Mar-2011 |
03:24 |
|
Usbport.sys |
6.1.7601.21692 |
325,120 |
25-Mar-2011 |
03:24 |
|
Usbuhci.sys |
6.1.7601.21692 |
30,720 |
25-Mar-2011 |
03:24 |
For all supported IA-64-based versions of Windows Server 2008 R2
|
File name |
File version |
File size |
Date |
Time |
|---|---|---|---|---|
|
Usbccgp.sys |
6.1.7600.16788 |
221,184 |
25-Mar-2011 |
02:45 |
|
Usbhub.sys |
6.1.7600.16788 |
972,800 |
25-Mar-2011 |
02:45 |
|
Usbccgp.sys |
6.1.7600.20934 |
222,720 |
29-Mar-2011 |
02:44 |
|
Usbhub.sys |
6.1.7600.20934 |
972,800 |
29-Mar-2011 |
02:44 |
|
Usbccgp.sys |
6.1.7601.17586 |
221,184 |
25-Mar-2011 |
02:40 |
|
Usbhub.sys |
6.1.7601.17586 |
973,312 |
25-Mar-2011 |
02:41 |
|
Usbccgp.sys |
6.1.7601.21692 |
222,720 |
25-Mar-2011 |
02:40 |
|
Usbhub.sys |
6.1.7601.21692 |
973,312 |
25-Mar-2011 |
02:41 |
|
Usbd.sys |
6.1.7600.16788 |
11,904 |
25-Mar-2011 |
02:45 |
|
Usbehci.sys |
6.1.7600.16788 |
133,632 |
25-Mar-2011 |
02:45 |
|
Usbhub.sys |
6.1.7600.16788 |
972,800 |
25-Mar-2011 |
02:45 |
|
Usbohci.sys |
6.1.7600.16788 |
64,000 |
25-Mar-2011 |
02:45 |
|
Usbport.sys |
6.1.7600.16788 |
648,192 |
25-Mar-2011 |
02:45 |
|
Usbuhci.sys |
6.1.7600.16788 |
86,016 |
25-Mar-2011 |
02:45 |
|
Usbd.sys |
6.1.7600.20934 |
11,904 |
29-Mar-2011 |
02:43 |
|
Usbehci.sys |
6.1.7600.20934 |
133,632 |
29-Mar-2011 |
02:44 |
|
Usbhub.sys |
6.1.7600.20934 |
972,800 |
29-Mar-2011 |
02:44 |
|
Usbohci.sys |
6.1.7600.20934 |
64,000 |
29-Mar-2011 |
02:44 |
|
Usbport.sys |
6.1.7600.20934 |
648,192 |
29-Mar-2011 |
02:44 |
|
Usbuhci.sys |
6.1.7600.20934 |
86,016 |
29-Mar-2011 |
02:44 |
|
Usbd.sys |
6.1.7601.17586 |
11,904 |
25-Mar-2011 |
02:40 |
|
Usbehci.sys |
6.1.7601.17586 |
134,144 |
25-Mar-2011 |
02:40 |
|
Usbhub.sys |
6.1.7601.17586 |
973,312 |
25-Mar-2011 |
02:41 |
|
Usbohci.sys |
6.1.7601.17586 |
64,000 |
25-Mar-2011 |
02:40 |
|
Usbport.sys |
6.1.7601.17586 |
648,704 |
25-Mar-2011 |
02:40 |
|
Usbuhci.sys |
6.1.7601.17586 |
86,016 |
25-Mar-2011 |
02:40 |
|
Usbd.sys |
6.1.7601.21692 |
11,904 |
25-Mar-2011 |
02:40 |
|
Usbehci.sys |
6.1.7601.21692 |
134,144 |
25-Mar-2011 |
02:40 |
|
Usbhub.sys |
6.1.7601.21692 |
973,312 |
25-Mar-2011 |
02:41 |
|
Usbohci.sys |
6.1.7601.21692 |
64,000 |
25-Mar-2011 |
02:40 |
|
Usbport.sys |
6.1.7601.21692 |
648,704 |
25-Mar-2011 |
02:40 |
|
Usbuhci.sys |
6.1.7601.21692 |
86,016 |
25-Mar-2011 |
02:40 |
Status
Microsoft has confirmed that this is a problem in the Microsoft products that are listed in the "Applies to" section.
More Information
For more information about software update terminology, click the following article number to view the article in the Microsoft Knowledge Base:
824684 Description of the standard terminology that is used to describe Microsoft software updates
Additional file information
Click here to view or hide detailed information
Additional file information for Windows 7 and for Windows Server 2008 R2
Additional files for all supported x86-based versions of Windows 7
|
File name |
X86_usb.inf_31bf3856ad364e35_6.1.7600.16788_none_cad1c58f6fc32981.manifest |
|
File version |
Not applicable |
|
File size |
3,060 |
|
Date (UTC) |
25-Mar-2011 |
|
Time (UTC) |
05:13 |
|
File name |
X86_usb.inf_31bf3856ad364e35_6.1.7600.20934_none_cb8d72b488bbd561.manifest |
|
File version |
Not applicable |
|
File size |
3,060 |
|
Date (UTC) |
29-Mar-2011 |
|
Time (UTC) |
05:12 |
|
File name |
X86_usb.inf_31bf3856ad364e35_6.1.7601.17586_none_ccb622016ceb62bf.manifest |
|
File version |
Not applicable |
|
File size |
3,060 |
|
Date (UTC) |
25-Mar-2011 |
|
Time (UTC) |
05:01 |
|
File name |
X86_usb.inf_31bf3856ad364e35_6.1.7601.21692_none_cd30edb88614b91e.manifest |
|
File version |
Not applicable |
|
File size |
3,060 |
|
Date (UTC) |
25-Mar-2011 |
|
Time (UTC) |
04:57 |
|
File name |
X86_usbport.inf_31bf3856ad364e35_6.1.7600.16788_none_bd9bbe0c64de7768.manifest |
|
File version |
Not applicable |
|
File size |
6,144 |
|
Date (UTC) |
25-Mar-2011 |
|
Time (UTC) |
05:08 |
|
File name |
X86_usbport.inf_31bf3856ad364e35_6.1.7600.20934_none_be576b317dd72348.manifest |
|
File version |
Not applicable |
|
File size |
6,144 |
|
Date (UTC) |
29-Mar-2011 |
|
Time (UTC) |
05:07 |
|
File name |
X86_usbport.inf_31bf3856ad364e35_6.1.7601.17586_none_bf801a7e6206b0a6.manifest |
|
File version |
Not applicable |
|
File size |
6,144 |
|
Date (UTC) |
25-Mar-2011 |
|
Time (UTC) |
05:00 |
|
File name |
X86_usbport.inf_31bf3856ad364e35_6.1.7601.21692_none_bffae6357b300705.manifest |
|
File version |
Not applicable |
|
File size |
6,144 |
|
Date (UTC) |
25-Mar-2011 |
|
Time (UTC) |
04:55 |
Additional files for all supported x64-based versions of Windows 7 and of Windows Server 2008 R2
|
File name |
Amd64_usb.inf_31bf3856ad364e35_6.1.7600.16788_none_26f0611328209ab7.manifest |
|
File version |
Not applicable |
|
File size |
3,064 |
|
Date (UTC) |
25-Mar-2011 |
|
Time (UTC) |
06:07 |
|
File name |
Amd64_usb.inf_31bf3856ad364e35_6.1.7600.20934_none_27ac0e3841194697.manifest |
|
File version |
Not applicable |
|
File size |
3,064 |
|
Date (UTC) |
29-Mar-2011 |
|
Time (UTC) |
06:16 |
|
File name |
Amd64_usb.inf_31bf3856ad364e35_6.1.7601.17586_none_28d4bd852548d3f5.manifest |
|
File version |
Not applicable |
|
File size |
3,064 |
|
Date (UTC) |
25-Mar-2011 |
|
Time (UTC) |
06:00 |
|
File name |
Amd64_usb.inf_31bf3856ad364e35_6.1.7601.21692_none_294f893c3e722a54.manifest |
|
File version |
Not applicable |
|
File size |
3,064 |
|
Date (UTC) |
25-Mar-2011 |
|
Time (UTC) |
05:48 |
|
File name |
Amd64_usbport.inf_31bf3856ad364e35_6.1.7600.16788_none_19ba59901d3be89e.manifest |
|
File version |
Not applicable |
|
File size |
6,148 |
|
Date (UTC) |
25-Mar-2011 |
|
Time (UTC) |
06:05 |
|
File name |
Amd64_usbport.inf_31bf3856ad364e35_6.1.7600.20934_none_1a7606b53634947e.manifest |
|
File version |
Not applicable |
|
File size |
6,148 |
|
Date (UTC) |
29-Mar-2011 |
|
Time (UTC) |
06:14 |
|
File name |
Amd64_usbport.inf_31bf3856ad364e35_6.1.7601.17586_none_1b9eb6021a6421dc.manifest |
|
File version |
Not applicable |
|
File size |
6,148 |
|
Date (UTC) |
25-Mar-2011 |
|
Time (UTC) |
05:58 |
|
File name |
Amd64_usbport.inf_31bf3856ad364e35_6.1.7601.21692_none_1c1981b9338d783b.manifest |
|
File version |
Not applicable |
|
File size |
6,148 |
|
Date (UTC) |
25-Mar-2011 |
|
Time (UTC) |
05:47 |
Additional files for all supported IA-64-based versions of Windows Server 2008 R2
|
File name |
Ia64_usb.inf_31bf3856ad364e35_6.1.7600.16788_none_cad369856fc1327d.manifest |
|
File version |
Not applicable |
|
File size |
3,062 |
|
Date (UTC) |
25-Mar-2011 |
|
Time (UTC) |
05:59 |
|
File name |
Ia64_usb.inf_31bf3856ad364e35_6.1.7600.20934_none_cb8f16aa88b9de5d.manifest |
|
File version |
Not applicable |
|
File size |
3,062 |
|
Date (UTC) |
29-Mar-2011 |
|
Time (UTC) |
06:04 |
|
File name |
Ia64_usb.inf_31bf3856ad364e35_6.1.7601.17586_none_ccb7c5f76ce96bbb.manifest |
|
File version |
Not applicable |
|
File size |
3,062 |
|
Date (UTC) |
25-Mar-2011 |
|
Time (UTC) |
05:55 |
|
File name |
Ia64_usb.inf_31bf3856ad364e35_6.1.7601.21692_none_cd3291ae8612c21a.manifest |
|
File version |
Not applicable |
|
File size |
3,062 |
|
Date (UTC) |
25-Mar-2011 |
|
Time (UTC) |
05:46 |
|
File name |
Ia64_usbport.inf_31bf3856ad364e35_6.1.7600.16788_none_bd9d620264dc8064.manifest |
|
File version |
Not applicable |
|
File size |
6,146 |
|
Date (UTC) |
25-Mar-2011 |
|
Time (UTC) |
05:58 |
|
File name |
Ia64_usbport.inf_31bf3856ad364e35_6.1.7600.20934_none_be590f277dd52c44.manifest |
|
File version |
Not applicable |
|
File size |
6,146 |
|
Date (UTC) |
29-Mar-2011 |
|
Time (UTC) |
06:03 |
|
File name |
Ia64_usbport.inf_31bf3856ad364e35_6.1.7601.17586_none_bf81be746204b9a2.manifest |
|
File version |
Not applicable |
|
File size |
6,146 |
|
Date (UTC) |
25-Mar-2011 |
|
Time (UTC) |
05:54 |
|
File name |
Ia64_usbport.inf_31bf3856ad364e35_6.1.7601.21692_none_bffc8a2b7b2e1001.manifest |
|
File version |
Not applicable |
|
File size |
6,146 |
|
Date (UTC) |
25-Mar-2011 |
|
Time (UTC) |
05:45 |
You may also encounter the following issues when you try to install this update:
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The update installation fails.
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The system keeps reminding you to install this update although you already installed it.
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The desktop does not load.
If you encounter one if the issues mentioned above, you may try the following methods.Click here to view or hide detailed information
Method 1: Reset Windows Update components and then try updating your computer
To reset the Windows Update components automatically, click the Fix itbutton or link. Click Runin the File Downloaddialog box, and then follow the steps in the Fix it wizard.Note this Fix it Solution has two modes Default and Aggressive. You should run the Fix it solution in Default mode and determine whether it resolves your problem with Windows Update before you ru it in Aggressive mode.
Note this wizard may be in English only; however, the automatic fix also works for other language versions of Windows.Note if you are not on the computer that has the problem, save the Fix it solution to a flash drive or a CD and then run it on the computer that has the problem.For more information about how to reset Windows Update components, visit the following Microsoft Website:
971058 How do I reset Windows Update components?
Method 2: Manually download the update from the download link and then install it in clean boot mode
We suggest you to install the updates in clean boot mode to avoid the interruption of non-Microsoft programs. To enter clean boot mode on a computer, follow these steps:
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Click Start, type msconfig in the Start Search box, and then press ENTER.
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If you are prompted for an administrator password or for confirmation, type the password or click Continue.
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On the General tab, click Selective Startup.
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Under Selective Startup, clear the Load Startup Items check box.
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Click the Services tab, click to select the Hide All Microsoft Services check box, and then click Disable All.
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Click OK.
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When you are prompted, click Restart.
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Try update your computer again.
For more information about this method, visit the following Microsoft Website:
331796 Perform a clean startup to determine whether background programs are interfering with your game or program
