Symptoms
Consider the following scenario:
You have one or more network adapters installed on a computer that is running one of the following operating systems:
- Windows Vista
- Windows Server 2008
- Windows 7
- Windows Server 2008 R2
- Windows 8
- Windows Server 2012
The display names of the network adapters are changed. For example, the device driver is updated.
You add new network adapters to the computer. The new network adapters are of the same make and model as the original network adapters.
In this scenario, duplicate friendly names of the original network adapters are displayed in Device Manager.
For example, you have two network adapters installed on a computer. Before you update the driver, Device Manager shows the following:
- <Network adapter name>
- <Network adapter name> #2
After the driver is updated, the names of the network adapters are changed to the following in Device Manager:
- <Network adapter new name>
- <Network adapter new name> #2
After you add new network adapters that are of the same make and model, Device Manager shows the following:
- <Network adapter new name>
- <Network adapter new name> #2
- <Network adapter new name> #3
- <Network adapter new name> #4
- <Network adapter new name> #5
- <Network adapter new name> #6
- <Network adapter new name>
- <Network adapter new name> #2
In this scenario, Device Manager displays duplicate friendly names of the original network adapters.
Resolution
Hotfix information
After you apply this hotfix, you may need to uninstall and reinstall the device (the network adapter) that is showing duplicate friendly names of network adapters.
A supported hotfix is available from Microsoft. However, this hotfix is intended to correct only the problem that is described in this article. Apply this hotfix only to systems that are experiencing the problem described in this article. This hotfix might receive additional testing. Therefore, if you are not severely affected by this problem, we recommend that you wait for the next software update that contains this hotfix.
If the hotfix is available for download, there is a "Hotfix download available" section at the top of this Knowledge Base article. If this section does not appear, contact Microsoft Customer Service and Support to obtain the hotfix.
Note If additional issues occur or if any troubleshooting is required, you might have to create a separate service request. The usual support costs will apply to additional support questions and issues that do not qualify for this specific hotfix. For a complete list of Microsoft Customer Service and Support telephone numbers or to create a separate service request, go to the following Microsoft website:
http://support.microsoft.com/contactus/?ws=support Note The "Hotfix download available" form displays the languages for which the hotfix is available. If you do not see your language, it is because a hotfix is not available for that language.
Note If you are obtaining this required hotfix for Windows 8 RTM and Windows Server 2012 through the recommendation of an OEM vendor before you upgrade your networking drivers, you should download the "Fix470767" version of the Windows 8 RTM download package. Otherwise, either version will work for all other customers.
Note If you are obtaining this required hotfix for Windows 7 and Windows Server 2008 R2 SP1 through the recommendation of an OEM vendor before you upgrade your networking drivers, you should download the "Fix469689" version of the Windows 8 RTM download package. Otherwise, either version will work for all other customers.
Prerequisites
To apply this hotfix, you must be running one of the following operating systems:
- Windows Vista Service Pack 2 (SP2)
- Windows Server 2008 SP2
- Windows 7 Service Pack 1 (SP1)
- Windows Server 2008 R2 Service Pack 1 (SP1)
- Windows 8
- Windows Server 2012
For more information about how to obtain a Windows Vista service pack, click the following article number to view the article in the Microsoft Knowledge Base:
935791 How to obtain the latest Windows Vista service pack
For more information about how to obtain a Windows Server 2008 service pack, click the following article number to view the article in the Microsoft Knowledge Base:
968849 How to obtain the latest service pack for Windows Server 2008
For more information about how to obtain a Windows 7 or a Windows Server 2008 R2 service pack, click the following article number to view the article in the Microsoft Knowledge Base:
976932 Information about Service Pack 1 for Windows 7 and for Windows Server 2008 R2
Registry information
To use the hotfix in this package, you do not have to make any changes to the registry.
Restart requirement
You must restart the computer after you apply this hotfix.
Hotfix replacement information
This hotfix does not replace a previously released hotfix.
File information
The English (United States) version of this hotfix installs files that have the attributes that are listed in the following tables. The dates and the times for these files are listed in Coordinated Universal Time (UTC). The dates and the times for these files on your local computer are displayed in your local time together with your current daylight saving time (DST) bias. Additionally, the dates and the times may change when you perform certain operations on the files.
Windows Vista and Windows Server 2008 file information notesImportant Windows Vista hotfixes and Windows Server 2008 hotfixes are included in the same packages. However, only "Windows Vista" is listed on the Hotfix Request page. To request the hotfix package that applies to one or both operating systems, select the hotfix that is listed under "Windows Vista" on the page. Always refer to the "Applies To" section in articles to determine the actual operating system that each hotfix applies to.
The files that apply to a specific product, SR_Level (RTM, SPn), and service branch (LDR, GDR) can be identified by examining the file version numbers as shown in the following table. The files that apply to a specific product, SR_Level (RTM, SPn), and service branch (LDR, GDR) can be identified by examining the file version numbers as shown in the following table.
Version Product SR_Level Service branch 6.0.600
2.
23xxxWindows Vista and Windows Server 2008 SP2 LDR The MANIFEST files (.manifest) and the MUM files (.mum) that are installed for each environment are listed separately in the "Additional file information for Windows Server 2008 and for Windows Vista" section. MUM, MANIFEST, and the associated security catalog (.cat) files, are very important to maintain the state of the updated components. The security catalog files, for which the attributes are not listed, are signed with a Microsoft digital signature.
For all supported x86-based versions of Windows Server 2008 and of Windows Vista
| File name | File version | File size | Date | Time | Platform |
|---|---|---|---|---|---|
| Netcfgx.dll | 6.0.6002.23159 | 387,584 | 11-Jul-2013 | 09:48 | x86 |
For all supported x64-based versions of Windows Server 2008 and of Windows Vista
| File name | File version | File size | Date | Time | Platform |
|---|---|---|---|---|---|
| Netcfgx.dll | 6.0.6002.23159 | 505,344 | 11-Jul-2013 | 10:29 | x64 |
| Netcfgx.dll | 6.0.6002.23159 | 387,584 | 11-Jul-2013 | 09:48 | x86 |
For all supported IA-64-based versions of Windows Server 2008
| File name | File version | File size | Date | Time | Platform |
|---|---|---|---|---|---|
| Netcfgx.dll | 6.0.6002.23159 | 1,007,616 | 11-Jul-2013 | 09:17 | IA-64 |
| Netcfgx.dll | 6.0.6002.23159 | 387,584 | 11-Jul-2013 | 09:48 | x86 |
Windows 7 and Windows Server 2008 R2 file information notes
Important Windows 7 hotfixes and Windows Server 2008 R2 hotfixes are included in the same packages. However, hotfixes on the Hotfix Request page are listed under both operating systems. To request the hotfix package that applies to one or both operating systems, select the hotfix that is listed under "Windows 7/Windows Server 2008 R2" on the page. Always refer to the "Applies To" section in articles to determine the actual operating system that each hotfix applies to.
The files that apply to a specific product, SR_Level (RTM, SPn), and service branch (LDR, GDR) can be identified by examining the file version numbers as shown in the following table.
Version Product Milestone Service branch 6.1.760
1.18xxxWindows 7 and Windows Server 2008 R2 SP1 GDR 6.1.760
1.22xxxWindows 7 and Windows Server 2008 R2 SP1 LDR GDR service branches contain only those fixes that are widely released to address widespread, critical issues. LDR service branches contain hotfixes in addition to widely released fixes.
The MANIFEST files (.manifest) and the MUM files (.mum) that are installed for each environment are listed separately in the "Additional file information for Windows 7 and for Windows Server 2008 R2" section. MUM, MANIFEST, and the associated security catalog (.cat) files, are very important to maintaining the state of the updated component. The security catalog files, for which the attributes are not listed, are signed with a Microsoft digital signature.
For all supported x86-based versions of Windows 7
| File name | File version | File size | Date | Time | Platform |
|---|---|---|---|---|---|
| Netcfgx.dll | 6.1.7601.18439 | 407,040 | 08-Apr-2014 | 02:07 | x86 |
| Netcfgx.dll | 6.1.7601.22650 | 403,968 | 08-Apr-2014 | 02:13 | x86 |
For all supported x64-based versions of Windows 7 and Windows Server 2008 R2
| File name | File version | File size | Date | Time | Platform |
|---|---|---|---|---|---|
| Netcfgx.dll | 6.1.7601.18439 | 520,192 | 08-Apr-2014 | 02:34 | x64 |
| Netcfgx.dll | 6.1.7601.22650 | 517,632 | 08-Apr-2014 | 02:32 | x64 |
| Netcfgx.dll | 6.1.7601.18439 | 407,040 | 08-Apr-2014 | 02:07 | x86 |
| Netcfgx.dll | 6.1.7601.22650 | 403,968 | 08-Apr-2014 | 02:13 | x86 |
For all supported IA-64-based versions of Windows Server 2008 R2
| File name | File version | File size | Date | Time | Platform |
|---|---|---|---|---|---|
| Netcfgx.dll | 6.1.7601.18439 | 1,047,040 | 08-Apr-2014 | 01:42 | IA-64 |
| Netcfgx.dll | 6.1.7601.22650 | 1,039,872 | 08-Apr-2014 | 01:38 | IA-64 |
| Netcfgx.dll | 6.1.7601.18439 | 407,040 | 08-Apr-2014 | 02:07 | x86 |
| Netcfgx.dll | 6.1.7601.22650 | 403,968 | 08-Apr-2014 | 02:13 | x86 |
Windows 8 and Windows Server 2012 file information notesImportant Windows 8 and Windows Server 2012 hotfixes are included in the same packages. However, only "Windows 8" is listed on the Hotfix Request page. To request the hotfix package that applies to one or both operating systems, select the hotfix that is listed under "Windows 8" on the page. Always refer to the "Applies To" section in articles to determine the actual operating system that each hotfix applies to.
The files that apply to a specific product, milestone (RTM,SPn), and service branch (LDR, GDR) can be identified by examining the file version numbers as shown in the following table:
Version Product Milestone Service branch 6.2.920 0.20 xxx Windows 8 and Windows Server 2012 RTM LDR The MANIFEST files (.manifest) and the MUM files (.mum) that are installed for each environment are listed separately in the "Additional file information for Windows 8 and for Windows Server 2012" section. MUM and MANIFEST files, and the associated security catalog (.cat) files, are extremely important to maintain the state of the updated components. The security catalog files, for which the attributes are not listed, are signed with a Microsoft digital signature.
For all supported x86-based versions of Windows 8
| File name | File version | File size | Date | Time | Platform |
|---|---|---|---|---|---|
| Netcfgx.dll | 6.2.9200.20760 | 351,232 | 28-Jun-2013 | 03:42 | x86 |
For all supported x64-based versions of Windows 8 and Windows Server 2012
| File name | File version | File size | Date | Time | Platform |
|---|---|---|---|---|---|
| Netcfgx.dll | 6.2.9200.20760 | 455,680 | 28-Jun-2013 | 08:15 | x64 |
| Netcfgx.dll | 6.2.9200.20760 | 351,232 | 28-Jun-2013 | 03:42 | x86 |
Status
Microsoft has confirmed that this is a problem in the Microsoft products that are listed in the "Applies to" section.
More Information
For more information about software update terminology, click the following article number to view the article in the Microsoft Knowledge Base:
824684 Description of the standard terminology that is used to describe Microsoft software updates
Additional file information
Additional file information for Windows Vista and for Windows Server 2008
Additional files for all supported x86-based versions of Windows Vista and of Windows Server 2008
| File name | Update.mum |
|---|---|
| File version | Not Applicable |
| File size | 1,924 |
| Date (UTC) | 12-Jul-2013 |
| Time (UTC) | 08:21 |
| Platform | Not Applicable |
| File name | X86_e00cae168178f14ad48c7f56f84f238d_31bf3856ad364e35_6.0.6002.23159_none_40c5ddd7d22a299a.manifest |
| File version | Not Applicable |
| File size | 710 |
| Date (UTC) | 12-Jul-2013 |
| Time (UTC) | 08:21 |
| Platform | Not Applicable |
| File name | X86_microsoft-windows-ndis-tdi-bindingengine_31bf3856ad364e35_6.0.6002.23159_none_4057d7ff3bec3c56.manifest |
| File version | Not Applicable |
| File size | 21,154 |
| Date (UTC) | 11-Jul-2013 |
| Time (UTC) | 10:33 |
| Platform | Not Applicable |
Additional files for all supported x64-based versions of Windows Vista and of Windows Server 2008
| File name | Amd64_1ebd6f39b7df4c016f35e50af3c7b073_31bf3856ad364e35_6.0.6002.23159_none_2e022a09f546795a.manifest |
|---|---|
| File version | Not Applicable |
| File size | 1,068 |
| Date (UTC) | 12-Jul-2013 |
| Time (UTC) | 08:21 |
| Platform | Not Applicable |
| File name | Amd64_microsoft-windows-ndis-tdi-bindingengine_31bf3856ad364e35_6.0.6002.23159_none_9c767382f449ad8c.manifest |
| File version | Not Applicable |
| File size | 20,863 |
| Date (UTC) | 11-Jul-2013 |
| Time (UTC) | 11:21 |
| Platform | Not Applicable |
| File name | Update.mum |
| File version | Not Applicable |
| File size | 1,936 |
| Date (UTC) | 12-Jul-2013 |
| Time (UTC) | 08:21 |
| Platform | Not Applicable |
| File name | X86_microsoft-windows-ndis-tdi-bindingengine_31bf3856ad364e35_6.0.6002.23159_none_4057d7ff3bec3c56.manifest |
| File version | Not Applicable |
| File size | 21,154 |
| Date (UTC) | 11-Jul-2013 |
| Time (UTC) | 10:33 |
| Platform | Not Applicable |
Additional files for all supported IA-64-based versions of Windows Server 2008
| File name | Ia64_fb7e5c1a793899e86ff20268e3e5deaf_31bf3856ad364e35_6.0.6002.23159_none_9ef9c6d053812faf.manifest |
|---|---|
| File version | Not Applicable |
| File size | 1,066 |
| Date (UTC) | 12-Jul-2013 |
| Time (UTC) | 08:21 |
| Platform | Not Applicable |
| File name | Ia64_microsoft-windows-ndis-tdi-bindingengine_31bf3856ad364e35_6.0.6002.23159_none_40597bf53bea4552.manifest |
| File version | Not Applicable |
| File size | 20,841 |
| Date (UTC) | 11-Jul-2013 |
| Time (UTC) | 10:17 |
| Platform | Not Applicable |
| File name | Update.mum |
| File version | Not Applicable |
| File size | 2,255 |
| Date (UTC) | 12-Jul-2013 |
| Time (UTC) | 08:21 |
| Platform | Not Applicable |
| File name | X86_microsoft-windows-ndis-tdi-bindingengine_31bf3856ad364e35_6.0.6002.23159_none_4057d7ff3bec3c56.manifest |
| File version | Not Applicable |
| File size | 21,154 |
| Date (UTC) | 11-Jul-2013 |
| Time (UTC) | 10:33 |
| Platform | Not Applicable |
Additional file information for Windows 7 and Windows Server 2008 R2
Additional files for all supported x86-based versions of Windows 7
| File property | Value |
|---|---|
| File name | X86_0ec32d2a0fc1de33172722644ebc1617_31bf3856ad364e35_6.1.7601.22650_none_995c4a8b1ff69c0e.manifest |
| File version | Not applicable |
| File size | 710 |
| Date (UTC) | 08-Apr-2014 |
| Time (UTC) | 07:53 |
| Platform | Not applicable |
| File name | X86_89d4bfdb65efd465d044e1075670fc66_31bf3856ad364e35_6.1.7601.18439_none_e5ebd88755ce79af.manifest |
| File version | Not applicable |
| File size | 710 |
| Date (UTC) | 08-Apr-2014 |
| Time (UTC) | 07:53 |
| Platform | Not applicable |
| File name | X86_microsoft-windows-ndis-tdi-bindingengine_31bf3856ad364e35_6.1.7601.18439_none_400b9a3b83d5b2a8.manifest |
| File version | Not applicable |
| File size | 10,585 |
| Date (UTC) | 08-Apr-2014 |
| Time (UTC) | 02:35 |
| Platform | Not applicable |
| File name | X86_microsoft-windows-ndis-tdi-bindingengine_31bf3856ad364e35_6.1.7601.22650_none_4076967a9d0ba36c.manifest |
| File version | Not applicable |
| File size | 10,585 |
| Date (UTC) | 08-Apr-2014 |
| Time (UTC) | 02:40 |
| Platform | Not applicable |
Additional files for all supported x64-based versions of Windows 7 and Windows Server 2008 R2
| File property | Value |
|---|---|
| File name | Amd64_69046fa39f473fcb4bdc3cd3aa753f5b_31bf3856ad364e35_6.1.7601.18439_none_3bbb486b2990cd14.manifest |
| File version | Not applicable |
| File size | 714 |
| Date (UTC) | 08-Apr-2014 |
| Time (UTC) | 07:53 |
| Platform | Not applicable |
| File name | Amd64_ab997e717ae1ce04ebab301fbc436691_31bf3856ad364e35_6.1.7601.22650_none_749eb55b05f08582.manifest |
| File version | Not applicable |
| File size | 1,068 |
| Date (UTC) | 08-Apr-2014 |
| Time (UTC) | 07:53 |
| Platform | Not applicable |
| File name | Amd64_ac90e037017d25bd57b2f20aa085060d_31bf3856ad364e35_6.1.7601.22650_none_975be12bb5da844d.manifest |
| File version | Not applicable |
| File size | 714 |
| Date (UTC) | 08-Apr-2014 |
| Time (UTC) | 07:53 |
| Platform | Not applicable |
| File name | Amd64_edc0109db9897f33a81dde394d129d0f_31bf3856ad364e35_6.1.7601.18439_none_9c84901046f442a5.manifest |
| File version | Not applicable |
| File size | 1,068 |
| Date (UTC) | 08-Apr-2014 |
| Time (UTC) | 07:53 |
| Platform | Not applicable |
| File name | Amd64_microsoft-windows-ndis-tdi-bindingengine_31bf3856ad364e35_6.1.7601.18439_none_9c2a35bf3c3323de.manifest |
| File version | Not applicable |
| File size | 10,591 |
| Date (UTC) | 08-Apr-2014 |
| Time (UTC) | 03:03 |
| Platform | Not applicable |
| File name | Amd64_microsoft-windows-ndis-tdi-bindingengine_31bf3856ad364e35_6.1.7601.22650_none_9c9531fe556914a2.manifest |
| File version | Not applicable |
| File size | 10,591 |
| Date (UTC) | 08-Apr-2014 |
| Time (UTC) | 03:00 |
| Platform | Not applicable |
| File name | X86_microsoft-windows-ndis-tdi-bindingengine_31bf3856ad364e35_6.1.7601.18439_none_400b9a3b83d5b2a8.manifest |
| File version | Not applicable |
| File size | 10,585 |
| Date (UTC) | 08-Apr-2014 |
| Time (UTC) | 02:35 |
| Platform | Not applicable |
| File name | X86_microsoft-windows-ndis-tdi-bindingengine_31bf3856ad364e35_6.1.7601.22650_none_4076967a9d0ba36c.manifest |
| File version | Not applicable |
| File size | 10,585 |
| Date (UTC) | 08-Apr-2014 |
| Time (UTC) | 02:40 |
| Platform | Not applicable |
Additional files for all supported IA-64-based versions of Windows Server 2008 R2
| File property | Value |
|---|---|
| File name | Ia64_2c1c529e3fca10d95fdc38d4c14606dd_31bf3856ad364e35_6.1.7601.22650_none_31c1acd2d28fbe71.manifest |
| File version | Not applicable |
| File size | 1,066 |
| Date (UTC) | 08-Apr-2014 |
| Time (UTC) | 07:53 |
| Platform | Not applicable |
| File name | Ia64_73b8dad2008037284913e6054b3d70a9_31bf3856ad364e35_6.1.7601.18439_none_d7fe9daca64d8e75.manifest |
| File version | Not applicable |
| File size | 1,066 |
| Date (UTC) | 08-Apr-2014 |
| Time (UTC) | 07:53 |
| Platform | Not applicable |
| File name | Ia64_microsoft-windows-ndis-tdi-bindingengine_31bf3856ad364e35_6.1.7601.18439_none_400d3e3183d3bba4.manifest |
| File version | Not applicable |
| File size | 10,588 |
| Date (UTC) | 08-Apr-2014 |
| Time (UTC) | 02:26 |
| Platform | Not applicable |
| File name | Ia64_microsoft-windows-ndis-tdi-bindingengine_31bf3856ad364e35_6.1.7601.22650_none_40783a709d09ac68.manifest |
| File version | Not applicable |
| File size | 10,588 |
| Date (UTC) | 08-Apr-2014 |
| Time (UTC) | 02:31 |
| Platform | Not applicable |
| File name | X86_microsoft-windows-ndis-tdi-bindingengine_31bf3856ad364e35_6.1.7601.18439_none_400b9a3b83d5b2a8.manifest |
| File version | Not applicable |
| File size | 10,585 |
| Date (UTC) | 08-Apr-2014 |
| Time (UTC) | 02:35 |
| Platform | Not applicable |
| File name | X86_microsoft-windows-ndis-tdi-bindingengine_31bf3856ad364e35_6.1.7601.22650_none_4076967a9d0ba36c.manifest |
| File version | Not applicable |
| File size | 10,585 |
| Date (UTC) | 08-Apr-2014 |
| Time (UTC) | 02:40 |
| Platform | Not applicable |
Additional file information for Windows 8 and Windows Server 2012
Additional files for all supported x86-based versions of Windows 8
| File name | Update.mum |
|---|---|
| File version | Not Applicable |
| File size | 2,007 |
| Date (UTC) | 28-Jun-2013 |
| Time (UTC) | 17:27 |
| Platform | Not Applicable |
| File name | X86_1cd805072f38f7f89c05066b859ceb19_31bf3856ad364e35_6.2.9200.20760_none_65ca2da19990104e.manifest |
| File version | Not Applicable |
| File size | 710 |
| Date (UTC) | 28-Jun-2013 |
| Time (UTC) | 17:27 |
| Platform | Not Applicable |
| File name | X86_microsoft-windows-ndis-tdi-bindingengine_31bf3856ad364e35_6.2.9200.20760_none_3b5b34720fff8550.manifest |
| File version | Not Applicable |
| File size | 13,190 |
| Date (UTC) | 28-Jun-2013 |
| Time (UTC) | 04:23 |
| Platform | Not Applicable |
Additional files for all supported x64-based versions of Windows 8 and Windows Server 2012
| File name | Amd64_3ed17fb0ebb11d43d87e0d8c0d1c338b_31bf3856ad364e35_6.2.9200.20760_none_c251f65415104190.manifest |
|---|---|
| File version | Not Applicable |
| File size | 714 |
| Date (UTC) | 28-Jun-2013 |
| Time (UTC) | 17:28 |
| Platform | Not Applicable |
| File name | Amd64_f3d7127fd831745fa2daa411eac72b87_31bf3856ad364e35_6.2.9200.20760_none_f71976e2517b0263.manifest |
| File version | Not Applicable |
| File size | 1,068 |
| Date (UTC) | 28-Jun-2013 |
| Time (UTC) | 17:28 |
| Platform | Not Applicable |
| File name | Amd64_microsoft-windows-ndis-tdi-bindingengine_31bf3856ad364e35_6.2.9200.20760_none_9779cff5c85cf686.manifest |
| File version | Not Applicable |
| File size | 13,196 |
| Date (UTC) | 28-Jun-2013 |
| Time (UTC) | 09:22 |
| Platform | Not Applicable |
| File name | Update.mum |
| File version | Not Applicable |
| File size | 2,469 |
| Date (UTC) | 28-Jun-2013 |
| Time (UTC) | 17:28 |
| Platform | Not Applicable |
| File name | X86_microsoft-windows-ndis-tdi-bindingengine_31bf3856ad364e35_6.2.9200.20760_none_3b5b34720fff8550.manifest |
| File version | Not Applicable |
| File size | 13,190 |
| Date (UTC) | 28-Jun-2013 |
| Time (UTC) | 04:23 |
| Platform | Not Applicable |