Introduction
This article describes the issues that are fixed in Update Rollup 8 for Microsoft System Center 2016 Service Manager. This article also contains the installation instructions for this update.
Improvements and issues that are fixed
- Fixes an issue that occurs when you create requests that include files as attachments in Self Service Portal that generate erroneous failure messages when the requests are successfully generated.
- The user inputs that are created while submitting a service request offering are now persisted in case of validation failures, except for file attachments and query results.
- Filtering on the My Requests page has been enhanced to also search the Description field of the requests in addition to their ID, Title, and Status fields.
- The email link in the Self-Service Portal is fixed to compose the message by using the correct To address
- Fixed an issue that prevented the user from entering HTML tag characters in the request details page in Internet Explorer.
- Made enhancements to :the startup time of the SDK service.
How to obtain Update Rollup 8 for System Center 2016 Service Manager
Update packages for Service Manager are available by manual download.
Manual download
Go to the following website to manually download the update package from the Microsoft Download Center:
Download the Service Manager update package now
Installation Instructions for Service Manager
Before the installation
Before you apply this update, follow these steps:
Exit all Service Manager-related applications before you apply this update. For example, exit the Service Manager Console, the Self-Service Portal links, and the authoring tool.
Make sure that the Data Warehouse Server has successfully synchronized with the Management Server at least one time.
Make sure that the update is installed on the Service Manager components in the following order:
- Data Warehouse Server
- Primary Management Server
- Secondary Management Servers
- Self Service Portal Server
- All Analyst Consoles
If you have customizations in the portal sidebar, edit the sidebar by using the steps in the "Customizing the left menu bar" section of Deploy the new Self-Service Portal.
Make a backup of the Views\Shared\Sidebar.cshtml file.
Installation
- Download the update to a target folder. This update contains both the x86-based version and the x64-based version. Download the appropriate version for your system.
- Open the target folder, and then right-click the downloaded file from step 1.
- Select Run as administrator.
- Accept the Microsoft Software License Terms, and then follow the steps in the installation wizard.
After the installation
Restart all the consoles as soon as the update is installed.
If any customizations were backed up for the portal sidebar (as mentioned in "Before the installation" steps), merge the required changes in the updated Views\Shared\Sidebar.cshtml file.
Restart the system that is hosting your portal server that is running IIS.
Files updated in this update rollup
The following is a list of files that have changed in this update rollup. If you do not have all previous update rollups installed, files other than those listed here may also be updated. For a complete list of files that are updated, see the "Files Updated in this update rollup" section of all update rollups that were released after your current update rollup.
| File Name | File Version | File Size |
|---|---|---|
| Microsoft.EnterpriseManagement.ServiceManager.Linking.Consumer.OperationalStore.dll | 7.5.7487.176 | 103KB |
| Microsoft.EnterpriseManagement.ServiceManager.SLA.Common.dll | 7.5.7487.176 | 219KB |
| Microsoft.EnterpriseManagement.UI.SdkDataAccess.dll | 7.5.7487.176 | 2715KB |
| Microsoft.EnterpriseManagement.UI.ConsoleFramework.dll | 7.5.7487.176 | 2045KB |
| Microsoft.EnterpriseManagement.ServiceManager.Application.Common.dll | 7.5.7487.176 | 1742KB |
| Microsoft.Mom.CmdbInstanceSubscriptionDataSourceModule.dll | 7.5.7487.176 | 316KB |
| Microsoft.EnterpriseManagement.ServiceManager.Connector.AD.dll | 7.5.7487.176 | 101KB |
| Microsoft.Mom.ServiceCommon.dll | 7.5.7487.176 | 134KB |
| Microsoft.Mom.Sdk.Authorization.dll | 7.5.7487.176 | 177KB |
| Microsoft.EnterpriseManagement.DataAccessLayer.dll | 7.5.7487.176 | 2481KB |
| Microsoft.EnterpriseManagement.Core.dll | 7.5.7487.176 | 4007KB |
| Microsoft.EnterpriseManagement.NewSMPortal.SDKTransformer.dll | 7.5.7487.176 | 72KB |
| Microsoft.EnterpriseManagement.NewSMPortal.SMPortalHelper.dll | 7.5.7487.176 | 119KB |
| SelfServicePortalWebApp.dll | 7.5.7487.176 | 70KB |
| Microsoft.EnterpriseManagement.Forms.CustomizationLibrary.dll | 7.5.7487.176 | 168KB |
| Microsoft.EnterpriseManagement.ServiceManager.SharedResources.dll | 7.5.7487.176 | 626KB |
| Microsoft.EnterpriseManagement.ServiceManager.UI.Administration.dll | 7.5.7487.176 | 1036KB |
| Microsoft.EnterpriseManagement.Forms.CustomizationLibrary.resources.dll | 7.5.7487.176 | 46KB |
| Microsoft.EnterpriseManagement.ServiceManager.UI.Administration.resources.dll | 7.5.7487.176 | 478KB |
| Microsoft.EnterpriseManagement.UI.Extensions.resources.dll | 7.5.7487.176 | 17KB |
| Microsoft.DataWarehouse.Interfaces.dll | 13.0.1601.5 | 40KB |
| Microsoft.EnterpriseManagement.OperationsManager.dll | 6.0.6278.0 | 2142KB |
| Microsoft.EnterpriseManagement.ServiceManager.Applications.ServiceCatalog.Tasks.dll | 7.5.7487.176 | 694KB |
| Microsoft.EnterpriseManagement.ServiceManager.Applications.ProblemManagement.Forms.dll | 7.5.7487.176 | 350KB |
| Microsoft.EnterpriseManagement.ServiceManager.ChangeManagement.Forms.dll | 7.5.7487.176 | 159KB |
| Microsoft.EnterpriseManagement.ServiceManager.Datawarehouse.dll | 7.5.7487.176 | 240KB |
| Microsoft.EnterpriseManagement.ServiceManager.Applications.ServiceRequest.Forms.dll | 7.5.7487.176 | 277KB |
| Microsoft.EnterpriseManagement.ServiceManager.ActivityManagement.Forms.dll | 7.5.7487.176 | 400KB |
| Microsoft.EnterpriseManagement.ServiceManager.Incident.Forms.dll | 7.5.7487.176 | 550KB |
| Microsoft.EnterpriseManagement.ServiceManager.ChangeManagement.Presentation.dll | 7.5.7487.176 | 87KB |
| Microsoft.EnterpriseManagement.ServiceManager.ReleaseManagement.Forms.dll | 7.5.7487.176 | 338KB |
| Console.mpb | NA | 1304KB |
| Administration.mpb | NA | 1492KB |
| ActivityManagement.mpb | NA | 528KB |
| ChangeManagement.mpb | NA | 388KB |
| Incident.mpb | NA | 952KB |
| ProblemManagement.mpb | NA | 396KB |
| ReleaseManagement.mpb | NA | 464KB |
| ServiceCatalog.mpb | NA | 452KB |
| ServiceRequest.mpb | NA | 496KB |
| Authoring.mpb | NA | 816KB |
| Announcements.mpb | NA | 560KB |
| Datawarehouse.mpb | NA | 252KB |
| SLAManagement.mpb | NA | 344KB |
| MakeForm.cshtml | NA | 29KB |
| GenericSearch.cshtml | NA | 11KB |
| Index.cshtml | NA | 2KB |
| Article.cshtml | NA | 13KB |
| ActivityDetails.cshtml | NA | 22KB |
| RequestDetails.cshtml | NA | 18KB |
| Sidebar.cshtml | NA | 6KB |
| _Layout.cshtml | NA | 12KB |
| SMAuth.dll | 2.0.76.0 | 1132KB |
| main.css | NA | 46KB |
| sidenavigator.js | NA | 15KB |
| header.js | NA | 19Kb |
| index.js | NA | 21KB |
| Offerings.cshtml | NA | 5KB |
| Microsoft.EnterpriseManagement.Core.resources.dll | 7.5.7487.176 | 213KB |
| Microsoft.EnterpriseManagement.ServiceManager.Application.Common.resources.dll | 7.5.7487.176 | 368KB |
| build_scdm_db.sql | NA | 500KB |
| build_scdw_db.sql | NA | 557KB |
| build_mom_db_postMPimportSM.sql | NA | 45.1KB |
| build_sm_db.sql | NA | 6898KB |
| SelfServicePortalResources.pt-BR.resx | NA | 23KB |
| SelfServicePortalResources.cs.resx | NA | 23KB |
| SelfServicePortalResources.da.resx | NA | 22KB |
| SelfServicePortalResources.de.resx | NA | 23KB |
| SelfServicePortalResources.el.resx | NA | 26KB |
| SelfServicePortalResources.en.resx | NA | 22KB |
| SelfServicePortalResources.es.resx | NA | 23KB |
| SelfServicePortalResources.fi.resx | NA | 22KB |
| SelfServicePortalResources.fr.resx | NA | 23KB |
| SelfServicePortalResources.hu.resx | NA | 23KB |
| SelfServicePortalResources.it.resx | NA | 23KB |
| SelfServicePortalResources.ja.resx | NA | 23KB |
| SelfServicePortalResources.ko.resx | NA | 22KB |
| SelfServicePortalResources.nl.resx | NA | 22KB |
| SelfServicePortalResources.no.resx | NA | 22KB |
| SelfServicePortalResources.pl.resx | NA | 23KB |
| SelfServicePortalResources.pt.resx | NA | 22KB |
| SelfServicePortalResources.ru.resx | NA | 25KB |
| SelfServicePortalResources.sv.resx | NA | 22KB |
| SelfServicePortalResources.tr.resx | NA | 22KB |
| SelfServicePortalResources.zh-CHS.resx | NA | 22KB |
| SelfServicePortalResources.zh-CHT.resx | NA | 22KB |