A heavily fragmented file in an NTFS volume may not grow beyond a certain size

Applies To
Windows Vista Enterprise Windows Vista Home Basic Windows Vista Home Premium Windows Vista Starter Windows Vista Business Windows Vista Ultimate Windows Server 2008 Datacenter Windows Server 2008 Enterprise Windows Server 2008 Standard Windows Server 2008 Web Edition Hyper-V Server 2008 Microsoft Hyper-V Server 2008 R2 Windows 7 Enterprise Windows 7 Home Premium Windows 7 Professional Windows 7 Ultimate Windows 7 Starter Windows Server 2008 R2 Datacenter Windows Server 2008 R2 Enterprise Windows Server 2008 R2 Foundation Windows Server 2008 R2 Standard

Introduction

A heavily fragmented file in an NTFS file system volume may not grow beyond a certain size caused by an implementation limit in structures that are used to describe the allocations.

In this scenario, you may experience one of the following issues:

  • When you try to copy a file to a new location, you receive the following error message:

    In Windows Vista or in later versions of Windows

    Note

    The requested operation could not be completed due to a file system limitation

    In versions of Windows that are earlier than Windows Vista

    Note

    Insufficient system resources exist to complete the requested service

    Operating system error 33 (The process cannot access the file because another process has locked a portion of the file.)

  • When you try to write to a sparse file from the Application log, Microsoft SQL Server may log an event that resembles the following:
    In Windows Vista or in later versions of Windows
    Event Type: Information

    Event Source: MSSQLSERVER

    Description: ...
    665(The requested operation could not be completed due to a file system limitation.) to SQL Server during write at 0x000024c8190000, in filename...
    In versions of Windows that are earlier than Windows Vista
    Event Type: Information

    Event Source: MSSQLSERVER

    Description: ...
    1450(Insufficient system resources exist to complete the requested service.) to SQL Server during write at 0x000024c8190000, in file with handle 0000000000000FE8 ...

    Event Type: Error
    Event Source: MSSQLSERVER

    Description: ...
    Operating system error 33 (The process cannot access the file because another process has locked a portion of the file.)

Resolution

Hotfix information

A supported hotfix is available from Microsoft. However, this hotfix is intended to correct only the problem that is described in this article. Apply this hotfix only to systems that are experiencing the problem described in this article. This hotfix might receive additional testing. Therefore, if you are not severely affected by this problem, we recommend that you wait for the next software update that contains this hotfix.

If the hotfix is available for download, there is a "Hotfix download available" section at the top of this Knowledge Base article. If this section does not appear, contact Microsoft Customer Service and Support to obtain the hotfix.

Note If additional issues occur or if any troubleshooting is required, you might have to create a separate service request. The usual support costs will apply to additional support questions and issues that do not qualify for this specific hotfix. For a complete list of Microsoft Customer Service and Support telephone numbers or to create a separate service request, visit the following Microsoft Web site:

http:⁠//support.microsoft.com/contactus/?ws=support Note The "Hotfix download available" form displays the languages for which the hotfix is available. If you do not see your language, it is because a hotfix is not available for that language.

Prerequisites

To apply this hotfix, you must be running one of the following operating systems:

  • Windows Vista Service Pack 2 (SP2)
  • Windows Server 2008 Service Pack 2 (SP2)
  • Windows 7
  • Windows 7 Service Pack 1 (SP1)
  • Windows Server 2008 R2
  • Windows Server 2008 R2 Service Pack 1 (SP1)

For more information about how to obtain a Windows Vista service pack, click the following article number to view the article in the Microsoft Knowledge Base:

935791 How to obtain the latest Windows Vista service pack

For more information about how to obtain a Windows Server 2008 service pack, click the following article number to view the article in the Microsoft Knowledge Base:

968849 How to obtain the latest service pack for Windows Server 2008

For more information about how to obtain a Windows 7 or a Windows Server 2008 R2 service pack, click the following article number to view the article in the Microsoft Knowledge Base:

976932 Information about Service Pack 1 for Windows 7 and for Windows Server 2008 R2

Registry information

To use the hotfix in this package, you do not have to make any changes to the registry.

Restart requirement

You must restart the computer after you apply this hotfix.

Hotfix replacement information

This hotfix does not replace a previously released hotfix.

File information

The English (United States) version of this hotfix installs files that have the attributes that are listed in the following tables. The dates and the times for these files are listed in Coordinated Universal Time (UTC). The dates and the times for these files on your local computer are displayed in your local time together with your current daylight saving time (DST) bias. Additionally, the dates and the times may change when you perform certain operations on the files.

Windows Vista and Windows Server 2008 file information notes

Important Windows Vista hotfixes and Windows Server 2008 hotfixes are included in the same packages. However, only "Windows Vista" is listed on the Hotfix Request page. To request the hotfix package that applies to one or both operating systems, select the hotfix that is listed under "Windows Vista" on the page. Always refer to the "Applies To" section in articles to determine the actual operating system that each hotfix applies to.

  • The files that apply to a specific product, SR_Level (RTM, SPn), and service branch (LDR, GDR) can be identified by examining the file version numbers as shown in the following table.

    Version Product SR_Level Service branch
    6.0.600
    2.
    22xxx
    Windows Vista and Windows Server 2008 SP2 LDR
  • The MANIFEST files (.manifest) and the MUM files (.mum) that are installed for each environment are listed separately in the "Additional file information for Windows Server 2008 and for Windows Vista" section. MUM files and MANIFEST files, and the associated security catalog (.cat) files, are extremely important to maintain the state of the updated components. The security catalog files, for which the attributes are not listed, are signed with a Microsoft digital signature.

For all supported x86-based versions of Windows Server 2008 and of Windows Vista

File name File version File size Date Time Platform
Untfs.dll 6.0.6002.22811 324,096 05-Mar-2012 16:17 x86
Format.com 6.0.6002.22811 35,328 05-Mar-2012 14:50 Not Applicable
Ntfs.sys 6.0.6002.22811 1,082,752 05-Mar-2012 22:56 x86

For all supported x64-based versions of Windows Server 2008 and of Windows Vista

File name File version File size Date Time Platform
Untfs.dll 6.0.6002.22811 372,736 05-Mar-2012 17:30 x64
Format.com 6.0.6002.22811 33,792 05-Mar-2012 15:39 Not Applicable
Ntfs.sys 6.0.6002.22811 1,503,616 05-Mar-2012 22:51 x64
Untfs.dll 6.0.6002.22811 324,096 05-Mar-2012 16:17 x86
Format.com 6.0.6002.22811 35,328 05-Mar-2012 14:50 Not Applicable

For all supported IA-64-based versions of Windows Server 2008

File name File version File size Date Time Platform
Untfs.dll 6.0.6002.22811 950,784 05-Mar-2012 15:59 IA-64
Format.com 6.0.6002.22811 81,920 05-Mar-2012 14:36 Not Applicable
Ntfs.sys 6.0.6002.22811 3,285,376 05-Mar-2012 22:46 IA-64
Untfs.dll 6.0.6002.22811 324,096 05-Mar-2012 16:17 x86
Format.com 6.0.6002.22811 35,328 05-Mar-2012 14:50 Not Applicable

Windows 7 and Windows Server 2008 R2 file information notes

Important Windows 7 hotfixes and Windows Server 2008 R2 hotfixes are included in the same packages. However, hotfixes on the Hotfix Request page are listed under both operating systems. To request the hotfix package that applies to one or both operating systems, select the hotfix that is listed under "Windows 7/Windows Server 2008 R2" on the page. Always refer to the "Applies To" section in articles to determine the actual operating system that each hotfix applies to.

  • The files that apply to a specific product, SR_Level (RTM, SPn), and service branch (LDR, GDR) can be identified by examining the file version numbers as shown in the following table.

    Version Product SR_Level Service branch
    6.1.760
    0.
    21xxx
    Windows 7 and Windows Server 2008 R2 RTM LDR
    6.1.760
    1.
    21xxx
    Windows 7 and Windows Server 2008 R2 SP1 LDR
  • The MANIFEST files (.manifest) and the MUM files (.mum) that are installed for each environment are listed separately in the "Additional file information for Windows Server 2008 R2 and for Windows 7" section. MUM and MANIFEST files, and the associated security catalog (.cat) files, are extremely important to maintain the state of the updated components. The security catalog files, for which the attributes are not listed, are signed with a Microsoft digital signature.

For all supported x86-based versions of Windows 7

File name File version File size Date Time Platform
Untfs.dll 6.1.7600.21162 346,624 03-Mar-2012 05:36 x86
Untfs.dll 6.1.7601.21935 346,624 03-Mar-2012 05:34 x86
Format.com 6.1.7600.21162 35,840 03-Mar-2012 03:23 Not Applicable
Format.com 6.1.7601.21935 35,840 03-Mar-2012 03:19 Not Applicable
Ntfs.sys 6.1.7600.21162 1,210,736 03-Mar-2012 05:40 x86
Ntfs.sys 6.1.7601.21935 1,212,272 03-Mar-2012 05:38 x86

For all supported x64-based versions of Windows 7 and of Windows Server 2008 R2

File name File version File size Date Time Platform
Untfs.dll 6.1.7600.21162 404,480 03-Mar-2012 06:48 x64
Untfs.dll 6.1.7601.21935 404,480 03-Mar-2012 06:29 x64
Format.com 6.1.7600.21162 34,816 03-Mar-2012 03:59 Not Applicable
Format.com 6.1.7601.21935 34,816 03-Mar-2012 03:38 Not Applicable
Ntfs.sys 6.1.7600.21162 1,683,824 03-Mar-2012 22:13 x64
Ntfs.sys 6.1.7601.21935 1,690,480 03-Mar-2012 22:06 x64
Untfs.dll 6.1.7600.21162 346,624 03-Mar-2012 05:36 x86
Untfs.dll 6.1.7601.21935 346,624 03-Mar-2012 05:34 x86
Format.com 6.1.7600.21162 35,840 03-Mar-2012 03:23 Not Applicable
Format.com 6.1.7601.21935 35,840 03-Mar-2012 03:19 Not Applicable

For all supported IA-64-based versions of Windows Server 2008 R2

File name File version File size Date Time Platform
Untfs.dll 6.1.7600.21162 1,005,056 03-Mar-2012 05:15 IA-64
Untfs.dll 6.1.7601.21935 1,006,080 03-Mar-2012 05:27 IA-64
Format.com 6.1.7600.21162 84,992 03-Mar-2012 03:02 Not Applicable
Format.com 6.1.7601.21935 84,992 03-Mar-2012 03:03 Not Applicable
Ntfs.sys 6.1.7600.21162 3,555,184 03-Mar-2012 05:20 IA-64
Ntfs.sys 6.1.7601.21935 3,559,280 03-Mar-2012 05:28 IA-64
Untfs.dll 6.1.7600.21162 346,624 03-Mar-2012 05:36 x86
Untfs.dll 6.1.7601.21935 346,624 03-Mar-2012 05:34 x86
Format.com 6.1.7600.21162 35,840 03-Mar-2012 03:23 Not Applicable
Format.com 6.1.7601.21935 35,840 03-Mar-2012 03:19 Not Applicable

Status

Microsoft has confirmed that this is a problem in the Microsoft products that are listed in the "Applies to" section.

More Information

After applying this fix, you may need to format the volume with the large FRS, use the below command to format the volume.

Format <Drive:> /FS:NTFS /LWhen a file is very fragmented, NTFS uses more space to save the description of the allocations that is associated with the fragments. The allocation information is stored in one or more file records. When the allocation information is stored in multiple file records, another structure, known as the ATTRIBUTE_LIST, stores information about those file records. The number of ATTRIBUTE_LIST_ENTRY structures that the file can have is limited.

We cannot give an exact file size limit for a compressed or a highly fragmented file. An estimate would depend on using certain average sizes to describe the structures. These, in turn, determine how many structures fit in other structures. If the level of fragmentation is high, the limit is reached earlier. When this limit is reached, you receive the following error message:

Windows Vista or later versions of Windows

Note

STATUS_FILE_SYSTEM_LIMITATION The requested operation could not be completed due to a file system limitation

Versions of Windows that are earlier than Windows Vista

Note

STATUS_INSUFFICIENT_RESOURCES insufficient system resources exist to complete the requested service

Compressed files are more likely to reach the limit because of the way the files are stored on disk. Compressed files require more extents to describe their layout. Also, decompressing and compressing a file increases fragmentation significantly. The limit can be reached when write operations occur to an already compressed chunk location. The limit can also be reached by a sparse file. This size limit is usually between 40 gigabytes (GB) and 90 GB for a very fragmented file.

Workaround

Workaround: For files that are not compressed or sparse, the problem can be lessened by running Disk Defragmenter or a third-party defragmentation tool for Windows such as Diskeeper defragmentation software. NOTE: Running Disk Defragmenter will not resolve this problem for compressed or sparse files.For more information about the Diskeeper program, visit the following Diskeeper Corporation Web site:

http:⁠//www.diskeeper.com/

To contact Diskeeper Corporation, use the following contact information:

Diskeeper Corporation 
7590 North Glenoaks Boulevard, 2nd Floor 
Burbank, California, 91504 
(818) 771-160

More Information

For more information about software update terminology, click the following article number to view the article in the Microsoft Knowledge Base:

824684 Description of the standard terminology that is used to describe Microsoft software updates

Additional file information

Additional file information for Windows Vista and for Windows Server 2008

Additional files for all supported x86-based versions of Windows Vista and of Windows Server 2008

File name X86_microsoft-windows-f..mutilityntfslibrary_31bf3856ad364e35_6.0.6002.22811_none_012a09da0a38389d.manifest
File version Not Applicable
File size 4,503
Date (UTC) 05-Mar-2012
Time (UTC) 16:34
Platform Not Applicable
File name X86_microsoft-windows-format_31bf3856ad364e35_6.0.6002.22811_none_28ef34bfa044a095.manifest
File version Not Applicable
File size 3,801
Date (UTC) 05-Mar-2012
Time (UTC) 16:33
Platform Not Applicable
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File version Not Applicable
File size 16,841
Date (UTC) 05-Mar-2012
Time (UTC) 23:02
Platform Not Applicable

Additional files for all supported x64-based versions of Windows Vista and of Windows Server 2008

File name Amd64_microsoft-windows-f..mutilityntfslibrary_31bf3856ad364e35_6.0.6002.22811_none_5d48a55dc295a9d3.manifest
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File size 4,517
Date (UTC) 05-Mar-2012
Time (UTC) 17:46
Platform Not Applicable
File name Amd64_microsoft-windows-format_31bf3856ad364e35_6.0.6002.22811_none_850dd04358a211cb.manifest
File version Not Applicable
File size 3,811
Date (UTC) 05-Mar-2012
Time (UTC) 17:45
Platform Not Applicable
File name Amd64_microsoft-windows-ntfs_31bf3856ad364e35_6.0.6002.22811_none_04f6174deb941885.manifest
File version Not Applicable
File size 17,104
Date (UTC) 05-Mar-2012
Time (UTC) 23:02
Platform Not Applicable
File name Update.mum
File version Not Applicable
File size 32,635
Date (UTC) 05-Mar-2012
Time (UTC) 23:02
Platform Not Applicable
File name X86_microsoft-windows-f..mutilityntfslibrary_31bf3856ad364e35_6.0.6002.22811_none_012a09da0a38389d.manifest
File version Not Applicable
File size 4,503
Date (UTC) 05-Mar-2012
Time (UTC) 16:34
Platform Not Applicable
File name X86_microsoft-windows-format_31bf3856ad364e35_6.0.6002.22811_none_28ef34bfa044a095.manifest
File version Not Applicable
File size 3,801
Date (UTC) 05-Mar-2012
Time (UTC) 16:33
Platform Not Applicable

Additional files for all supported IA-64-based versions of Windows Server 2008

File name Ia64_microsoft-windows-f..mutilityntfslibrary_31bf3856ad364e35_6.0.6002.22811_none_012badd00a364199.manifest
File version Not Applicable
File size 4,510
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Time (UTC) 16:10
Platform Not Applicable
File name Ia64_microsoft-windows-format_31bf3856ad364e35_6.0.6002.22811_none_28f0d8b5a042a991.manifest
File version Not Applicable
File size 3,806
Date (UTC) 05-Mar-2012
Time (UTC) 16:09
Platform Not Applicable
File name Ia64_microsoft-windows-ntfs_31bf3856ad364e35_6.0.6002.22811_none_a8d91fc03334b04b.manifest
File version Not Applicable
File size 17,096
Date (UTC) 05-Mar-2012
Time (UTC) 23:02
Platform Not Applicable
File name Update.mum
File version Not Applicable
File size 5,315
Date (UTC) 05-Mar-2012
Time (UTC) 23:02
Platform Not Applicable
File name X86_microsoft-windows-f..mutilityntfslibrary_31bf3856ad364e35_6.0.6002.22811_none_012a09da0a38389d.manifest
File version Not Applicable
File size 4,503
Date (UTC) 05-Mar-2012
Time (UTC) 16:34
Platform Not Applicable
File name X86_microsoft-windows-format_31bf3856ad364e35_6.0.6002.22811_none_28ef34bfa044a095.manifest
File version Not Applicable
File size 3,801
Date (UTC) 05-Mar-2012
Time (UTC) 16:33
Platform Not Applicable

Additional file information for Windows 7 and for Windows Server 2008 R2

Additional files for all supported x86-based versions of Windows 7

File name Update.mum
File version Not Applicable
File size 46,412
Date (UTC) 04-Mar-2012
Time (UTC) 15:32
Platform Not Applicable
File name X86_microsoft-windows-f..mutilityntfslibrary_31bf3856ad364e35_6.1.7600.21162_none_ff362d3b6e50fe61.manifest
File version Not Applicable
File size 2,166
Date (UTC) 03-Mar-2012
Time (UTC) 06:13
Platform Not Applicable
File name X86_microsoft-windows-f..mutilityntfslibrary_31bf3856ad364e35_6.1.7601.21935_none_014024a76b5c2c64.manifest
File version Not Applicable
File size 2,166
Date (UTC) 03-Mar-2012
Time (UTC) 06:12
Platform Not Applicable
File name X86_microsoft-windows-format_31bf3856ad364e35_6.1.7600.21162_none_26fb5821045d6659.manifest
File version Not Applicable
File size 2,116
Date (UTC) 03-Mar-2012
Time (UTC) 06:17
Platform Not Applicable
File name X86_microsoft-windows-format_31bf3856ad364e35_6.1.7601.21935_none_29054f8d0168945c.manifest
File version Not Applicable
File size 2,116
Date (UTC) 03-Mar-2012
Time (UTC) 06:10
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File version Not Applicable
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Date (UTC) 03-Mar-2012
Time (UTC) 06:11
Platform Not Applicable

Additional files for all supported x64-based versions of Windows 7 and of Windows Server 2008 R2

File name Amd64_microsoft-windows-f..mutilityntfslibrary_31bf3856ad364e35_6.1.7600.21162_none_5b54c8bf26ae6f97.manifest
File version Not Applicable
File size 2,168
Date (UTC) 03-Mar-2012
Time (UTC) 23:22
Platform Not Applicable
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Date (UTC) 03-Mar-2012
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Time (UTC) 23:21
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File version Not Applicable
File size 14,514
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Time (UTC) 23:08
Platform Not Applicable
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File version Not Applicable
File size 94,248
Date (UTC) 04-Mar-2012
Time (UTC) 15:32
Platform Not Applicable
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Date (UTC) 03-Mar-2012
Time (UTC) 06:13
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Date (UTC) 03-Mar-2012
Time (UTC) 06:12
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Time (UTC) 06:17
Platform Not Applicable
File name X86_microsoft-windows-format_31bf3856ad364e35_6.1.7601.21935_none_29054f8d0168945c.manifest
File version Not Applicable
File size 2,116
Date (UTC) 03-Mar-2012
Time (UTC) 06:10
Platform Not Applicable

Additional files for all supported IA-64-based versions of Windows Server 2008 R2

File name Ia64_microsoft-windows-f..mutilityntfslibrary_31bf3856ad364e35_6.1.7600.21162_none_ff37d1316e4f075d.manifest
File version Not Applicable
File size 2,167
Date (UTC) 03-Mar-2012
Time (UTC) 06:57
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File size 2,167
Date (UTC) 03-Mar-2012
Time (UTC) 06:51
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Date (UTC) 03-Mar-2012
Time (UTC) 06:56
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Date (UTC) 03-Mar-2012
Time (UTC) 06:49
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File version Not Applicable
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Date (UTC) 03-Mar-2012
Time (UTC) 06:56
Platform Not Applicable
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File version Not Applicable
File size 14,511
Date (UTC) 03-Mar-2012
Time (UTC) 06:50
Platform Not Applicable
File name Update.mum
File version Not Applicable
File size 11,160
Date (UTC) 04-Mar-2012
Time (UTC) 15:32
Platform Not Applicable
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File version Not Applicable
File size 2,166
Date (UTC) 03-Mar-2012
Time (UTC) 06:13
Platform Not Applicable
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File version Not Applicable
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Date (UTC) 03-Mar-2012
Time (UTC) 06:12
Platform Not Applicable
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File version Not Applicable
File size 2,116
Date (UTC) 03-Mar-2012
Time (UTC) 06:17
Platform Not Applicable
File name X86_microsoft-windows-format_31bf3856ad364e35_6.1.7601.21935_none_29054f8d0168945c.manifest
File version Not Applicable
File size 2,116
Date (UTC) 03-Mar-2012
Time (UTC) 06:10
Platform Not Applicable