Get help with Outlook.com or Outlook on the web in a mobile browser

Change or reset your password

To change a known password in Outlook.com, please go to Change your password in Outlook.com.

How to sign out

• To sign out of Outlook.com in a mobile browser, tap your profile picture, then tap Sign out.
• We recommend closing all browser tabs after signing out.

Managing junk email and blocking senders

• To mark an email as junk, select all the messages you want to report as Junk, and select the Junk or Block email icon on the bottom row.
• If you're getting too much junk or spam, you'll need to sign in to Outlook.com in a browser on your desktop, then read how to block senders in Outlook.

How to delete items

• To delete a message, swipe left. You might need to configure your Quick actions by tapping the Outlook menu button  , then go to Settings > Swipe actions.
• To delete multiple emails, tap and hold to select one message, then select other messages, or choose Select all from the top. Tap the Delete icon  .
• To permanently delete email, tap the Outlook menu button  , and then select your Deleted Items folder. Tap and hold to select one message, then select other messages, or choose Select all from the top. Tap the Delete icon  and select OK to confirm.

How to recover deleted email

• Email is automatically deleted from the Junk Email folder after 30 days.
• Items removed from your Deleted Items folder are recoverable for 30 days, but you'll need to sign in to Outlook.com in a browser on your desktop to recover or recover and restore deleted items in Outlook.

Unable to send email

If you're unable to send email it could be for one of these reasons:

• If your mailbox is full, you won't be able to send or receive new messages. To make room in your mailbox, try emptying your Inbox, your Junk Email and your Deleted items folders.

• If you closed the browser last time before sending had completed, your emails will move to your Drafts folder.

• To help deter spammers, Outlook.com limits the number of messages that can be sent from a mailbox in one day. If you receive a message that you've reached the daily message limit, learn how to Fix Outlook.com email sync issues.

  Note

  If your email storage quota limit is exceeded, then you might face an issue sending an email. To learn more about the storage limits, please go to Storage limits in Outlook.com.

Unable to receive email

If you're unable to receive email it could be for one of these reasons:

• If your mailbox is full, you won't be able to send or receive new messages. To make room in your mailbox, try emptying your Inbox, your Junk Email and your Deleted items folders.

• Check your Junk Email folder and Other inbox. To turn off Focused Inbox, tap the Outlook menu button , select Settings > Focused Inbox.

  Note

  If your email storage quota limit is exceeded, then you might face an issue receiving an email. To learn more about the storage limits, please go to Storage limits in Outlook.com.

Managing your email addresses

To add or remove an email address for your own account, sign in to Outlook.com and go to Add an alias.

For more information about managing your email addresses, please go to Change the email address or phone number for your Microsoft account.

Managing contacts and contact lists

To create a contact, tap People and then  .

To edit, select an existing contact and then tap  .

To create a contact list or distribution group, you'll need to sign in to Outlook.com in a browser on your desktop. For more information, please go to Create, view, and edit contacts and contact lists in Outlook.com.

Manage folders

To create or edit your folders, you'll need to sign in to Outlook.com in a browser on your desktop, then read how to Work with message folders in Outlook.com.

Read receipts

Read receipts and delivery reports aren't available in Outlook.com.

Change Password

To change your password in Outlook on the web, please go to Change your work or school account password.

How to sign out

• To sign out of Outlook on the web in a mobile browser, tap your profile picture, then tap Sign out.
• We recommend closing all browser tabs after signing out.

Managing junk email and blocking senders

• To mark an email as junk, select the message and tap .
• If you're getting too much junk or spam, sign in to Outlook on the web in a browser on your desktop, then read how to Block senders or unblock senders in Outlook on the web.

How to delete items

• To delete a message, swipe left.
• To delete multiple emails, tap and hold to select one message, then select other messages, or choose Select all from the top. Tap Delete .
• To permanently delete email, tap  then select your Deleted Items folder. Tap and hold to select one message, then select other messages, or choose Select all from the top. Tap Delete and select OK to confirm.

How to recover deleted email

• Email is automatically deleted from the Junk Email folder after 30 days.
• Items removed from your Deleted Items folder are recoverable for 30 days, but you'll need to sign in to Outlook on the web in a browser on your desktop to Recover and restore deleted items in Outlook.

Unable to send email

If you closed the browser last time before sending had completed, your emails will move to your Drafts folder.

For more information, please go to Find and fix email delivery issues as a Microsoft 365 for business admin  and Exchange Online Limits.

Unable to receive email

Check your Junk Email folder and Other inbox. To turn Focused Inbox on or off, you'll need to sign in to Outlook on the web in a browser on your desktop, then select Settings > Focused Inbox.

For more information, please go to Find and fix email delivery issues as a Microsoft 365 for business admin  and Exchange Online Limits.

Add a shared mailbox

Working with multiple mailboxes and isn't supported in Outlook on the web on a mobile browser.

To work with multiple mailboxes, you'll have to sign in to Outlook on the web in a browser on your desktop to add and view a shared or group mailbox to your account. To learn more about adding another mailbox to your account, please go to Add a shared mailbox to Outlook on the web.

You can send only from your default address in Outlook on the web in a mobile browser. To learn how to send from a different address in Outlook on the web in a browser on your desktop, please go to Send email from a different address in Outlook on the web.

Managing contacts and contact lists

To create a contact, tap  and then  .

To edit, select an existing contact and then tap  .

To create a contact list or distribution group, you'll need to sign in to Outlook on the web in a browser on your desktop, then read Create, view, and edit contacts and contact lists in Outlook on the web.

Manage folders

To create or edit your folders, you'll need to sign in to Outlook on the web in a browser on your desktop, then read Working with message folders in Outlook on the web.

Read receipts

Read or delivery receipts can only be requested when sending a message from a browser on your desktop. Go to Read receipts in Outlook on the web for more information.