CAP does not come online in a Windows Server 2008 R2-based or Windows Server 2008-based failover cluster

Symptoms

Consider the following scenario:

  • You set the RegisterAllProvidersIP property of a Client Access Point (CAP) in a Windows Server 2008 R2-based or Windows Server 2008-based failover cluster to 1.

  • A dependent IP address for the CAP does not list the current cluster node as a possible owner.

  • The IP address has never been registered on the cluster node.

In this scenario, the CAP does not come online in this cluster node.

Cause

This issue occurs because the RegisterAllProvidersIP property tries to register every IP address inDomain Name System (DNS) and in NetBIOS when the RegisterAllProvidersIP property is set to 1. However, if an IP address has never been registered for a cluster node, the IP address does not have a registry key that contains the transport name. If the registry does not exist, the CAP cannot come online.

Resolution

Hotfix information

A supported hotfix is available from Microsoft. However, this hotfix is intended to correct only the problem that is described in this article. Apply this hotfix only to systems that are experiencing the problem described in this article. This hotfix might receive additional testing. Therefore, if you are not severely affected by this problem, we recommend that you wait for the next software update that contains this hotfix.

If the hotfix is available for download, there is a "Hotfix download available" section at the top of this Knowledge Base article. If this section does not appear, contact Microsoft Customer Service and Support to obtain the hotfix.

Note If additional issues occur or if any troubleshooting is required, you might have to create a separate service request. The usual support costs will apply to additional support questions and issues that do not qualify for this specific hotfix. For a complete list of Microsoft Customer Service and Support telephone numbers or to create a separate service request, visit the following Microsoft website:

http://support.microsoft.com/contactus/?ws=supportNote The "Hotfix download available" form displays the languages for which the hotfix is available. If you do not see your language, it is because a hotfix is not available for that language.

Prerequisites

To apply this hotfix, you must be running one of the following operating systems:

  • Windows Server 2008 Service Pack 2 (SP2)

  • Windows Server 2008 R2

  • Windows Server 2008 R2 Service Pack 1 (SP1)

For more information about how to obtain a Windows Server 2008 service pack, click the following article number to view the article in the Microsoft Knowledge Base:

968849 How to obtain the latest service pack for Windows Server 2008

For more information about how to obtain a Windows 7 or Windows Server 2008 R2 service pack, click the following article number to view the article in the Microsoft Knowledge Base:

976932 Information about Service Pack 1 for Windows 7 and for Windows Server 2008 R2

Registry information

To apply this hotfix, you do not have to make any changes to the registry.

Restart requirement

You must restart the computer after you apply this hotfix.

Hotfix replacement information

Update if this hotfix replace another hotfixThis hotfix does not replace a previously released hotfix.

The global version of this hotfix installs files that have the attributes that are listed in the following tables. The dates and the times for these files are listed in Coordinated Universal Time (UTC). The dates and the times for these files on your local computer are displayed in your local time together with your current daylight saving time (DST) bias. Additionally, the dates and the times may change when you perform certain operations on the files.

Windows Server 2008 file information notesImportant Windows Vista hotfixes and Windows Server 2008 hotfixes are included in the same packages. However, only "Windows Vista" is listed on the Hotfix Request page. To request the hotfix package that applies to one or both operating systems, select the hotfix that is listed under "Windows Vista" on the page. Always refer to the "Applies To" section in articles to determine the actual operating system that each hotfix applies to.

  • The files that apply to a specific product, SR_Level (RTM, SPn), and service branch (LDR, GDR) can be identified by examining the file version numbers as shown in the following table. The files that apply to a specific product, SR_Level (RTM, SPn), and service branch (LDR, GDR) can be identified by examining the file version numbers as shown in the following table.

    Version

    Product

    SR_Level

    Service branch

    6.0.600
    2.
    23xxx

    Windows Server 2008

    SP2

    LDR

  • The MANIFEST files (.manifest) and the MUM files (.mum) that are installed for each environment are listed separately in the "Additional file information for Windows Server 2008" section. MUM files and MANIFEST files, and the associated security catalog (.cat) files, are extremely important to maintain the state of the updated components. The security catalog files, for which the attributes are not listed, are signed with a Microsoft digital signature.

For all supported x86-based versions of Windows Server 2008

File name

File version

File size

Date

Time

Platform

Clusres.dll

6.0.6002.23183

926,208

03-Aug-2013

02:49

x86

For all supported x64-based versions of Windows Server 2008

File name

File version

File size

Date

Time

Platform

Clusres.dll

6.0.6002.23183

1,164,288

03-Aug-2013

03:41

x64

For all supported IA-64-based versions of Windows Server 2008

File name

File version

File size

Date

Time

Platform

Clusres.dll

6.0.6002.23183

1,939,456

03-Aug-2013

02:22

IA-64

Windows Server 2008 R2 file information notes Important Windows 7 hotfixes and Windows Server 2008 R2 hotfixes are included in the same packages. However, hotfixes on the Hotfix Request page are listed under both operating systems. To request the hotfix package that applies to one or both operating systems, select the hotfix that is listed under "Windows 7/Windows Server 2008 R2" on the page. Always refer to the "Applies To" section in articles to determine the actual operating system that each hotfix applies to.

  • The files that apply to a specific product, SR_Level (RTM, SPn), and service branch (LDR, GDR) can be identified by examining the file version numbers as shown in the following table.

    Version

    Product

    SR_Level

    Service branch

    6.1.760
    0.
    21xxx

    Windows Server 2008 R2

    RTM

    LDR

    6.1.760
    1.
    21xxx

    Windows Server 2008 R2

    SP1

    LDR

  • The MANIFEST files (.manifest) and the MUM files (.mum) that are installed for each environment are listed separately in the "Additional file information for Windows Server 2008 R2" section. MUM and MANIFEST files, and the associated security catalog (.cat) files, are extremely important to maintain the state of the updated components. The security catalog files, for which the attributes are not listed, are signed with a Microsoft digital signature.

For all supported x64-based versions of Windows Server 2008 R2

File name

File version

File size

Date

Time

Platform

Clusres.dll

6.1.7600.21165

1,277,952

08-Mar-2012

06:27

x64

Clusres.dll

6.1.7601.21938

1,280,512

08-Mar-2012

06:14

x64

For all supported IA-64–based versions of Windows Server 2008 R2

File name

File version

File size

Date

Time

Platform

Clusres.dll

6.1.7600.21165

2,118,656

08-Mar-2012

05:20

IA-64

Clusres.dll

6.1.7601.21938

2,122,240

08-Mar-2012

05:14

IA-64


Status

Microsoft has confirmed that this is a problem in the Microsoft products that are listed in the "Applies to" section.

More Information

For more information about software update terminology, click the following article number to view the article in the Microsoft Knowledge Base:

824684 Description of the standard terminology that is used to describe Microsoft software updates

The RegisterAllProvidersIP property determines which of the following IP addresses are registered in DNS:

  • All the IP addresses on which a network name resource depends

  • Only the IP address resources that successfully come online

By default, only the IP address resources that successfully come online are registered. For more information about how to configure the RegisterAllProvidersIP property, visit the following Microsoft website:

General information about how to configure the RegisterAllProvidersIP property

Additional file information for Windows Server 2008

Additional files for all supported x86-based versions of Windows Server 2008

File name

Update.mum

File version

Not Applicable

File size

2,232

Date (UTC)

03-Aug-2013

Time (UTC)

05:47

Platform

Not Applicable

File name

X86_38a2e0c2c4c9bab21c59c61f031ce763_31bf3856ad364e35_6.0.6002.23183_none_8d69157ddb0fdb94.manifest

File version

Not Applicable

File size

711

Date (UTC)

03-Aug-2013

Time (UTC)

05:47

Platform

Not Applicable

File name

X86_microsoft-windows-f..overcluster-clusres_31bf3856ad364e35_6.0.6002.23183_none_c2f71e46b37d7a99.manifest

File version

Not Applicable

File size

10,641

Date (UTC)

03-Aug-2013

Time (UTC)

03:34

Platform

Not Applicable

Additional files for all supported x64-based versions of Windows Server 2008

File name

Amd64_4034cb8fa6ae2da1be691633cf40a24a_31bf3856ad364e35_6.0.6002.23183_none_139127c66e194a01.manifest

File version

Not Applicable

File size

715

Date (UTC)

03-Aug-2013

Time (UTC)

05:47

Platform

Not Applicable

File name

Amd64_microsoft-windows-f..overcluster-clusres_31bf3856ad364e35_6.0.6002.23183_none_1f15b9ca6bdaebcf.manifest

File version

Not Applicable

File size

10,693

Date (UTC)

03-Aug-2013

Time (UTC)

04:31

Platform

Not Applicable

File name

Update.mum

File version

Not Applicable

File size

2,248

Date (UTC)

03-Aug-2013

Time (UTC)

05:47

Platform

Not Applicable

Additional files for all supported IA-64-based versions of Windows Server 2008

File name

Ia64_777fd13bc3376689968878b07ae35335_31bf3856ad364e35_6.0.6002.23183_none_82cee9d7ec32b584.manifest

File version

Not Applicable

File size

713

Date (UTC)

03-Aug-2013

Time (UTC)

05:47

Platform

Not Applicable

File name

Ia64_microsoft-windows-f..overcluster-clusres_31bf3856ad364e35_6.0.6002.23183_none_c2f8c23cb37b8395.manifest

File version

Not Applicable

File size

10,667

Date (UTC)

03-Aug-2013

Time (UTC)

03:14

Platform

Not Applicable

File name

Update.mum

File version

Not Applicable

File size

1,587

Date (UTC)

03-Aug-2013

Time (UTC)

05:47

Platform

Not Applicable

Additional file information for Windows Server 2008 R2

Additional files for all supported x64-based versions of Windows Server 2008 R2

File name

Amd64_36cdd29e3cd8b0ffeaac39c02ddf73db_31bf3856ad364e35_6.1.7600.21165_none_147af289733f4959.manifest

File version

Not applicable

File size

715

Date (UTC)

08-Mar-2012

Time (UTC)

11:32

File name

Amd64_7185727952e0c704b5bcd0d9d182d61c_31bf3856ad364e35_6.1.7601.21938_none_e805b2e1669d6051.manifest

File version

Not applicable

File size

715

Date (UTC)

08-Mar-2012

Time (UTC)

11:32

File name

Amd64_microsoft-windows-f..overcluster-clusres_31bf3856ad364e35_6.1.7600.21165_none_1d6eb0fbcfb9d9c3.manifest

File version

Not applicable

File size

2,693

Date (UTC)

08-Mar-2012

Time (UTC)

07:00

File name

Amd64_microsoft-windows-f..overcluster-clusres_31bf3856ad364e35_6.1.7601.21938_none_1f78a867ccc507c6.manifest

File version

Not applicable

File size

2,693

Date (UTC)

08-Mar-2012

Time (UTC)

06:47

Additional files for all supported IA-64–based versions of Windows Server 2008 R2

File name

Ia64_9df9cea37562e0d2f4a1faf5723510af_31bf3856ad364e35_6.1.7600.21165_none_10f3a1810c932c44.manifest

File version

Not applicable

File size

713

Date (UTC)

08-Mar-2012

Time (UTC)

11:32

File name

Ia64_b6f16867ddea9008728db857f962fa24_31bf3856ad364e35_6.1.7601.21938_none_0da18cbf37755cc5.manifest

File version

Not applicable

File size

713

Date (UTC)

08-Mar-2012

Time (UTC)

11:32

File name

Ia64_microsoft-windows-f..overcluster-clusres_31bf3856ad364e35_6.1.7600.21165_none_c151b96e175a7189.manifest

File version

Not applicable

File size

2,691

Date (UTC)

08-Mar-2012

Time (UTC)

06:46

File name

Ia64_microsoft-windows-f..overcluster-clusres_31bf3856ad364e35_6.1.7601.21938_none_c35bb0da14659f8c.manifest

File version

Not applicable

File size

2,691

Date (UTC)

08-Mar-2012

Time (UTC)

06:51


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