Awards and certification badges in Microsoft 365 let you showcase verified achievements directly on your profile card. These badges help colleagues quickly understand accomplishments during everyday collaboration. Badges appear only if your organization’s administrator has configured a supported source to ingest awards and certifications into Microsoft 365 profiles. Microsoft 365 displays this information; badges are issued and managed by the source system.
Where you’ll see badges
When enabled by your organization, badges appear in Microsoft 365 apps where profile cards are shown, including Outlook, and Copilot App. Badge information may also be used by Microsoft 365 Copilot when answering people-related questions or summarizing profiles.
View badges on a profile card
•   Overview tab:
The Awards & certifications section shows up to four recent badges on the profile card. This section is located below the skills section.
•   Show more: Select Show more awards and certifications to open the full profile card and see the complete list of awards and certifications on the Contacts tab.
•   Scroll through badges: Use the chevron buttons at the top of the section to scroll through available badges.
•   Badge details: Select a badge to see more information, such as the issuer and date awarded.
•   Learn more at source: From the badge details, select Learn more at source to open the badge’s page on the issuing platform (Only available for supported sources).
Highlights of recent achievements
If a badge was issued in the last 30 days, it may appear as a highlight on the profile card to draw attention to recent achievements. Highlights are automatic and time limited.
Manage badge visibilityÂ
Badges shown on your Microsoft 365 profile are managed at the source, not in Microsoft 365.
•   Hide a badge:
Go to the issuing platform and change the visibility of the specific badge. After the next sync, the badge will be hidden from your Microsoft 365 profile. Users can click on manage at source link in the flyout that opens on selecting a badge to open the badge page on the issuing platform.
•   Timing:
Changes made at the source can take up to 24 hours or the default crawl frequency set up by admin to appear in Microsoft 365.
•   Fix incorrect information:
If a badge is incorrect or missing, update it at the source or contact your tenant administrator for help.
Frequently asked questionsÂ
Why don’t I see awards and certifications on my profile card?    Your organization may not have enabled a badge source, or you may not have any visible badges at the source. Contact your tenant administrator for confirmation.
Who can see my badges?   Badges are visible to others within your organization when they view your profile card.Â
Can I edit or delete a badge in Microsoft 365?   No. Badges are read-only in Microsoft 365. You must manage visibility and details on the issuing platform.
What should I do if something doesn’t look right? First, check the badge on the issuing platform. Ensure that the issued to email is same as that of your Entra email ID. If the issue persists, contact your tenant administrator for support.
