Some customers are unable to open email attachments in the OneDrive for Android mobile app due to needing access. Additionally, some PDFs will not open due to needing permission.
How to fix the error message "To read files from device, go to device settings and give OneDrive access to your device storage"
- On your Android device go to Settings > Permission Manager > Files and Media
- Select OneDrive in the app list and choose Deny.
- Go back to OneDrive and open the file again.
- At the prompt, select Allow or Enable permissions.
Need more help
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Technical support. For technical support, select Contact Microsoft Support below, enter your problem and select Get Help.
Mobile users can contact Support by opening the OneDrive app and gently shaking your device.
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