Symptoms
Consider the following scenario:
- You have a computer that is running Windows Vista Service Pack 1 or Windows Server 2008.
- The computer has an integrated graphics adapter and a discrete graphics adapter.
- When you start the computer, you are using the discrete graphics adapter for the display output.
- You switch the display output from the discrete graphics adapter to the integrated graphics adapter.
- A power event occurs. For example, when your AC power cord is disconnected, the power supply system fails over to a DC power source.
In this scenario, you may receive the following Stop error:
Note
Stop: 0x00000018 (parameter1, parameter2,
parameter3,
parameter4)
REFERENCE_BY_POINTER
Note This problem occurs only on computers that have certain hardware installed.
Resolution
Hotfix information
A supported hotfix is available from Microsoft. However, this hotfix is intended to correct only the problem that is described in this article. Apply this hotfix only to systems that are experiencing this specific problem. This hotfix might receive additional testing. Therefore, if you are not severely affected by this problem, we recommend that you wait for the next software update that contains this hotfix.
If the hotfix is available for download, there is a "Hotfix download available" section at the top of this Knowledge Base article. If this section does not appear, contact Microsoft Customer Service and Support to obtain the hotfix.
Note If additional issues occur or if any troubleshooting is required, you might have to create a separate service request. The usual support costs will apply to additional support questions and issues that do not qualify for this specific hotfix. For a complete list of Microsoft Customer Service and Support telephone numbers or to create a separate service request, visit the following Microsoft Web site:
http://support.microsoft.com/contactus/?ws=support Note The "Hotfix download available" form displays the languages for which the hotfix is available. If you do not see your language, it is because a hotfix is not available for that language.
Prerequisites
To apply this hotfix on a Windows Vista-based computer, you must have Windows Vista Service Pack 1 installed on the computer.
For more information, click the following article number to view the article in the Microsoft Knowledge Base:
935791 How to obtain the latest Windows Vista service pack
No prerequisites are required for Windows Server 2008-based computers.
Restart requirement
You must restart the computer after you apply this hotfix.
Hotfix replacement information
This hotfix does not replace any other hotfixes.
File information
The English version of this hotfix has the file attributes (or later file attributes) that are listed in the following table. The dates and times for these files are listed in Coordinated Universal Time (UTC). When you view the file information, it is converted to local time. To find the difference between UTC and local time, use the Time Zone tab in the Date and Time item in Control Panel.
Windows Vista and Windows Server 2008 file information notes
The files that apply to a specific product, milestone (RTM, SPn), and service branch (LDR, GDR) can be identified by examining the file version numbers as shown in the following table.
Version Product Milestone Service branch 6.0.6001.22xxx Windows Vista SP1 and Windows Server 2008 SP1 SP1 LDR The .manifest files and the .mum files that are installed in each environment are listed separately in the "Additional file information for Windows Server 2008 and for Windows Vista" section. These files and their associated .cat (security catalog) files are critical to maintaining the state of the updated component. The .cat files are signed with a Microsoft digital signature. The attributes of these security files are not listed.
For all supported x86-based versions of Windows Server 2008 and Windows Vista
| File name | File version | File size | Date | Time | Platform |
|---|---|---|---|---|---|
| Cdd.dll | 6.0.6001.22258 | 36,864 | 05-Sep-2008 | 05:01 | x86 |
| Dxgkrnl.sys | 6.0.6001.22258 | 625,152 | 05-Sep-2008 | 02:40 | x86 |
For all supported x64-based versions of Windows Server 2008 and Windows Vista
| File name | File version | File size | Date | Time | Platform |
|---|---|---|---|---|---|
| Cdd.dll | 6.0.6001.22258 | 47,104 | 05-Sep-2008 | 05:21 | x64 |
| Dxgkrnl.sys | 6.0.6001.22258 | 883,200 | 05-Sep-2008 | 02:58 | x64 |
For all supported Itanium-based versions of Windows Server 2008
| File name | File version | File size | Date | Time | Platform |
|---|---|---|---|---|---|
| Cdd.dll | 6.0.6001.22258 | 105,472 | 05-Sep-2008 | 05:58 | IA-64 |
| Dxgkrnl.sys | 6.0.6001.22258 | 1,981,440 | 05-Sep-2008 | 03:38 | IA-64 |
Additional file information for Windows Server 2008 and Windows Vista
Additional files for all supported x86-based versions of Windows Server 2008 and Windows Vista
| File name | Package_1_for_kb957463~31bf3856ad364e35~x86~~6.0.1.0.mum |
|---|---|
| File version | Not Applicable |
| File size | 1,943 |
| Date (UTC) | 05-Sep-2008 |
| Time (UTC) | 17:45 |
| Platform | Not Applicable |
| File name | Package_2_for_kb957463~31bf3856ad364e35~x86~~6.0.1.0.mum |
| File version | Not Applicable |
| File size | 1,781 |
| Date (UTC) | 05-Sep-2008 |
| Time (UTC) | 17:45 |
| Platform | Not Applicable |
| File name | Package_3_for_kb957463~31bf3856ad364e35~x86~~6.0.1.0.mum |
| File version | Not Applicable |
| File size | 1,781 |
| Date (UTC) | 05-Sep-2008 |
| Time (UTC) | 17:45 |
| Platform | Not Applicable |
| File name | Package_for_kb957463_client_1~31bf3856ad364e35~x86~~6.0.1.0.mum |
| File version | Not Applicable |
| File size | 1,367 |
| Date (UTC) | 05-Sep-2008 |
| Time (UTC) | 17:45 |
| Platform | Not Applicable |
| File name | Package_for_kb957463_client~31bf3856ad364e35~x86~~6.0.1.0.mum |
| File version | Not Applicable |
| File size | 1,430 |
| Date (UTC) | 05-Sep-2008 |
| Time (UTC) | 17:45 |
| Platform | Not Applicable |
| File name | Package_for_kb957463_sc_0~31bf3856ad364e35~x86~~6.0.1.0.mum |
| File version | Not Applicable |
| File size | 1,421 |
| Date (UTC) | 05-Sep-2008 |
| Time (UTC) | 17:45 |
| Platform | Not Applicable |
| File name | Package_for_kb957463_sc~31bf3856ad364e35~x86~~6.0.1.0.mum |
| File version | Not Applicable |
| File size | 1,422 |
| Date (UTC) | 05-Sep-2008 |
| Time (UTC) | 17:45 |
| Platform | Not Applicable |
| File name | Package_for_kb957463_server_0~31bf3856ad364e35~x86~~6.0.1.0.mum |
| File version | Not Applicable |
| File size | 1,425 |
| Date (UTC) | 05-Sep-2008 |
| Time (UTC) | 17:45 |
| Platform | Not Applicable |
| File name | Package_for_kb957463_server~31bf3856ad364e35~x86~~6.0.1.0.mum |
| File version | Not Applicable |
| File size | 1,430 |
| Date (UTC) | 05-Sep-2008 |
| Time (UTC) | 17:45 |
| Platform | Not Applicable |
| File name | X86_5ef73c87dccdbd2fae55523410828a6a_31bf3856ad364e35_6.0.6001.22258_none_991f832082891732.manifest |
| File version | Not Applicable |
| File size | 696 |
| Date (UTC) | 05-Sep-2008 |
| Time (UTC) | 17:45 |
| Platform | Not Applicable |
| File name | X86_microsoft-windows-lddmcore_31bf3856ad364e35_6.0.6001.22258_none_ac242a03fccbb8da.manifest |
| File version | Not Applicable |
| File size | 8,417 |
| Date (UTC) | 05-Sep-2008 |
| Time (UTC) | 05:41 |
| Platform | Not Applicable |
Additional files for all supported x64-based versions of Windows Server 2008 and Windows Vista
| File name | Amd64_2fd56c6c44199a3c9680fa0f40797746_31bf3856ad364e35_6.0.6001.22258_none_6a48ed5db57598b4.manifest |
|---|---|
| File version | Not Applicable |
| File size | 700 |
| Date (UTC) | 05-Sep-2008 |
| Time (UTC) | 17:45 |
| Platform | Not Applicable |
| File name | Amd64_microsoft-windows-lddmcore_31bf3856ad364e35_6.0.6001.22258_none_0842c587b5292a10.manifest |
| File version | Not Applicable |
| File size | 8,679 |
| Date (UTC) | 05-Sep-2008 |
| Time (UTC) | 06:03 |
| Platform | Not Applicable |
| File name | Package_1_for_kb957463~31bf3856ad364e35~amd64~~6.0.1.0.mum |
| File version | Not Applicable |
| File size | 1,955 |
| Date (UTC) | 05-Sep-2008 |
| Time (UTC) | 17:45 |
| Platform | Not Applicable |
| File name | Package_2_for_kb957463~31bf3856ad364e35~amd64~~6.0.1.0.mum |
| File version | Not Applicable |
| File size | 1,791 |
| Date (UTC) | 05-Sep-2008 |
| Time (UTC) | 17:45 |
| Platform | Not Applicable |
| File name | Package_3_for_kb957463~31bf3856ad364e35~amd64~~6.0.1.0.mum |
| File version | Not Applicable |
| File size | 1,791 |
| Date (UTC) | 05-Sep-2008 |
| Time (UTC) | 17:45 |
| Platform | Not Applicable |
| File name | Package_for_kb957463_client_1~31bf3856ad364e35~amd64~~6.0.1.0.mum |
| File version | Not Applicable |
| File size | 1,375 |
| Date (UTC) | 05-Sep-2008 |
| Time (UTC) | 17:45 |
| Platform | Not Applicable |
| File name | Package_for_kb957463_client~31bf3856ad364e35~amd64~~6.0.1.0.mum |
| File version | Not Applicable |
| File size | 1,438 |
| Date (UTC) | 05-Sep-2008 |
| Time (UTC) | 17:45 |
| Platform | Not Applicable |
| File name | Package_for_kb957463_sc_0~31bf3856ad364e35~amd64~~6.0.1.0.mum |
| File version | Not Applicable |
| File size | 1,429 |
| Date (UTC) | 05-Sep-2008 |
| Time (UTC) | 17:45 |
| Platform | Not Applicable |
| File name | Package_for_kb957463_sc~31bf3856ad364e35~amd64~~6.0.1.0.mum |
| File version | Not Applicable |
| File size | 1,430 |
| Date (UTC) | 05-Sep-2008 |
| Time (UTC) | 17:45 |
| Platform | Not Applicable |
| File name | Package_for_kb957463_server_0~31bf3856ad364e35~amd64~~6.0.1.0.mum |
| File version | Not Applicable |
| File size | 1,433 |
| Date (UTC) | 05-Sep-2008 |
| Time (UTC) | 17:45 |
| Platform | Not Applicable |
| File name | Package_for_kb957463_server~31bf3856ad364e35~amd64~~6.0.1.0.mum |
| File version | Not Applicable |
| File size | 1,438 |
| Date (UTC) | 05-Sep-2008 |
| Time (UTC) | 17:45 |
| Platform | Not Applicable |
Additional files for all supported Itanium-based versions of Windows Server 2008
| File name | Ia64_a6c354b50bc4cb52d4e0b0d542ab360b_31bf3856ad364e35_6.0.6001.22258_none_fe8b0a78908002fd.manifest |
|---|---|
| File version | Not Applicable |
| File size | 698 |
| Date (UTC) | 05-Sep-2008 |
| Time (UTC) | 17:45 |
| Platform | Not Applicable |
| File name | Ia64_microsoft-windows-lddmcore_31bf3856ad364e35_6.0.6001.22258_none_ac25cdf9fcc9c1d6.manifest |
| File version | Not Applicable |
| File size | 8,672 |
| Date (UTC) | 05-Sep-2008 |
| Time (UTC) | 07:41 |
| Platform | Not Applicable |
| File name | Package_1_for_kb957463~31bf3856ad364e35~ia64~~6.0.1.0.mum |
| File version | Not Applicable |
| File size | 1,786 |
| Date (UTC) | 05-Sep-2008 |
| Time (UTC) | 17:45 |
| Platform | Not Applicable |
| File name | Package_2_for_kb957463~31bf3856ad364e35~ia64~~6.0.1.0.mum |
| File version | Not Applicable |
| File size | 1,786 |
| Date (UTC) | 05-Sep-2008 |
| Time (UTC) | 17:45 |
| Platform | Not Applicable |
| File name | Package_for_kb957463_sc_0~31bf3856ad364e35~ia64~~6.0.1.0.mum |
| File version | Not Applicable |
| File size | 1,425 |
| Date (UTC) | 05-Sep-2008 |
| Time (UTC) | 17:45 |
| Platform | Not Applicable |
| File name | Package_for_kb957463_sc~31bf3856ad364e35~ia64~~6.0.1.0.mum |
| File version | Not Applicable |
| File size | 1,426 |
| Date (UTC) | 05-Sep-2008 |
| Time (UTC) | 17:45 |
| Platform | Not Applicable |
| File name | Package_for_kb957463_server_0~31bf3856ad364e35~ia64~~6.0.1.0.mum |
| File version | Not Applicable |
| File size | 1,429 |
| Date (UTC) | 05-Sep-2008 |
| Time (UTC) | 17:45 |
| Platform | Not Applicable |
| File name | Package_for_kb957463_server~31bf3856ad364e35~ia64~~6.0.1.0.mum |
| File version | Not Applicable |
| File size | 1,434 |
| Date (UTC) | 05-Sep-2008 |
| Time (UTC) | 17:45 |
| Platform | Not Applicable |
Status
Microsoft has confirmed that this is a problem in the Microsoft products that are listed in the "Applies to" section.
More Information
For more information about software update terminology, click the following article number to view the article in the Microsoft Knowledge Base:
824684 Description of the standard terminology that is used to describe Microsoft software updates