"A fatal error has occurred." error message when you use Windows Update on a Windows 7 or Windows Server 2008 R2-based computer that has a third-party filter driver installed

Symptoms

Assume that you install a third-party filter driver on a computer that is running Windows 7 or Windows Server 2008 R2. When you run Windows Update to check for updates, Windows Update fails and you receive an error message that resembles the following:


A fatal error has occurred.

Cause

This problem occurs because a lock is not released correctly when the computer processes the update sequence number (USN) change journals in the Ntfs.sys driver file.

Resolution

Hotfix information

A supported hotfix is available from Microsoft. However, this hotfix is intended to correct only the problem that is described in this article. Apply this hotfix only to systems that are experiencing the problem described in this article. This hotfix might receive additional testing. Therefore, if you are not severely affected by this problem, we recommend that you wait for the next software update that contains this hotfix.

If the hotfix is available for download, there is a "Hotfix download available" section at the top of this Knowledge Base article. If this section does not appear, contact Microsoft Customer Service and Support to obtain the hotfix.

Note If additional issues occur or if any troubleshooting is required, you might have to create a separate service request. The usual support costs will apply to additional support questions and issues that do not qualify for this specific hotfix. For a complete list of Microsoft Customer Service and Support telephone numbers or to create a separate service request, visit the following Microsoft Web site:

http://support.microsoft.com/contactus/?ws=supportNote The "Hotfix download available" form displays the languages for which the hotfix is available. If you do not see your language, it is because a hotfix is not available for that language.

Prerequisites

To apply this hotfix, you must be running Windows 7 or Windows Server 2008 R2.

Registry information

To use the hotfix in this package, you do not have to make any changes to the registry.

Restart requirement

You may have to restart the computer after you apply this hotfix.

Hotfix replacement information

This hotfix does not replace a previously released hotfix.

File information

The English (United States) version of this hotfix installs files that have the attributes that are listed in the following tables. The dates and the times for these files are listed in Coordinated Universal Time (UTC). The dates and the times for these files on your local computer are displayed in your local time together with your current daylight saving time (DST) bias. Additionally, the dates and the times may change when you perform certain operations on the files.

Windows 7 and Windows Server 2008 R2 file information notes


Important Windows 7 hotfixes and Windows Server 2008 R2 hotfixes are included in the same packages. However, hotfixes on the Hotfix Request page are listed under both operating systems. To request the hotfix package that applies to one or both operating systems, select the hotfix that is listed under "Windows 7/Windows Server 2008 R2" on the page. Always refer to the "Applies To" section in articles to determine the actual operating system that each hotfix applies to.

  • The MANIFEST files (.manifest) and the MUM files (.mum) that are installed for each environment are listed separately in the "Additional file information for Windows Server 2008 R2 and for Windows 7" section. MUM and MANIFEST files, and the associated security catalog (.cat) files, are very important to maintain the state of the updated components. The security catalog files, for which the attributes are not listed, are signed with a Microsoft digital signature.

For all supported x86-based versions of Windows 7

File name

File version

File size

Date

Time

Platform

Ntfs.sys

6.1.7600.20714

1,210,240

18-May-2010

03:06

x86

For all supported x64-based versions of Windows 7 and of Windows Server 2008 R2

File name

File version

File size

Date

Time

Platform

Ntfs.sys

6.1.7600.20714

1,685,888

18-May-2010

04:14

x64

For all supported IA-64-based versions of Windows Server 2008 R2

File name

File version

File size

Date

Time

Platform

Ntfs.sys

6.1.7600.20714

3,550,592

18-May-2010

02:04

IA-64

Status

Microsoft has confirmed that this is a problem in the Microsoft products that are listed in the "Applies to" section.

More Information

For more information about software update terminology, click the following article number to view the article in the Microsoft Knowledge Base:

824684 Description of the standard terminology that is used to describe Microsoft software updates

Additional file information

Additional file information for Windows 7 and for Windows Server 2008 R2

Additional files for all supported x86-based versions of Windows 7

File name

Update.mum

File version

Not Applicable

File size

1,874

Date (UTC)

18-May-2010

Time (UTC)

16:11

Platform

Not Applicable

File name

X86_da410bdbeff312f1825767fae24c7924_31bf3856ad364e35_6.1.7600.20714_none_23de94d6f72f22d1.manifest

File version

Not Applicable

File size

692

Date (UTC)

18-May-2010

Time (UTC)

16:11

Platform

Not Applicable

File name

X86_microsoft-windows-ntfs_31bf3856ad364e35_6.1.7600.20714_none_a71bd1879724e955.manifest

File version

Not Applicable

File size

14,508

Date (UTC)

18-May-2010

Time (UTC)

04:25

Platform

Not Applicable

Additional files for all supported x64-based versions of Windows 7 and of Windows Server 2008 R2

File name

Amd64_61819271d2e20ab40f30089df5a874fe_31bf3856ad364e35_6.1.7600.20714_none_6bb26b01edd190a8.manifest

File version

Not Applicable

File size

696

Date (UTC)

18-May-2010

Time (UTC)

16:12

Platform

Not Applicable

File name

Amd64_microsoft-windows-ntfs_31bf3856ad364e35_6.1.7600.20714_none_033a6d0b4f825a8b.manifest

File version

Not Applicable

File size

14,514

Date (UTC)

18-May-2010

Time (UTC)

08:56

Platform

Not Applicable

File name

Update.mum

File version

Not Applicable

File size

2,108

Date (UTC)

18-May-2010

Time (UTC)

16:12

Platform

Not Applicable

Additional files for all supported IA-64-based versions of Windows Server 2008 R2

File name

Ia64_d7802d1865d6e6357c9ee0d14978596e_31bf3856ad364e35_6.1.7600.20714_none_c7349c21db5a3536.manifest

File version

Not Applicable

File size

694

Date (UTC)

18-May-2010

Time (UTC)

16:11

Platform

Not Applicable

File name

Ia64_microsoft-windows-ntfs_31bf3856ad364e35_6.1.7600.20714_none_a71d757d9722f251.manifest

File version

Not Applicable

File size

14,511

Date (UTC)

18-May-2010

Time (UTC)

04:24

Platform

Not Applicable

File name

Update.mum

File version

Not Applicable

File size

1,684

Date (UTC)

18-May-2010

Time (UTC)

16:11

Platform

Not Applicable

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