1. Check your speaker output. 2. Run the audio troubleshooter. 3. Verify that all Windows Updates are installed. 4. Check your cables, plugs, jacks, volume, speaker, and headphone connections. 5. Check sound settings. 6. Fix your audio drivers. 7. Set your audio device as the default device. 8. Turn off audio enhancements. 9. Restart Audio Services

This update addresses an issue where after installing the Intel Smart Sound Technology driver (version 09.21.00.3755) via Windows Update or manually, computer audio may stop working.

Manually update Surface drivers and firmware. Manual updates are useful if you need to update an offline device, update many devices that are all the same model, or if you’re creating system images for your organization.

Learn how to update drivers in Windows using Device Manager to update or reinstall a driver.

Support for Windows 8.1 ended on January 10, 2023. We recommend you move to a Windows 11 PC to continue to receive security updates from Microsoft. Learn more. Windows comes with drivers for many devices, such as printers, displays, keyboards, and TVs. A driver is software that a device uses to work with your PC.

Learn how to troubleshoot and fix Bluetooth audio connection issues in Windows 10 and 11.

Summary. Microsoft and Intel have identified a compatibility issue with a range of Intel Display Audio device drivers that may result in excessive processor demand and reduced battery life. As a result, the update process to Windows 10 October 2018 Update (version 1809) will fail.

This High Definition Audio device can reside on an internal audio card, or it can be part of an integrated motherboard chip set. The update that is described in this article supports the spring 2004 Intel initial hardware release of High Definition Audio-compliant solutions.

It's best to let Windows install drivers automatically. Occasionally, Windows might not be able to find a driver for your device. If this happens, you might want to check the manufacturer's website for a driver or update for the device, or try installing any software that came with the device.

Troubleshoot Surface sound and audio accessories. If you're having trouble with the sound, volume, audio playback, or recording on your Surface—or if you're having trouble with an audio accessory like headphones, external speakers, or a mic—here are some things to try.