Here are the most likely causes for an unrecognized charge: A Microsoft subscription has recurring billing enabled. Someone you know, such as a family member, bought something with your card. You can now investigate this on the Manage your payments page. A previously declined charge was charged again. A pre-order or split order was shipped. Someone made an in-app purchase from an app, game, or ...

Learn how to cancel Xbox subscriptions, manage recurring billing, and stop future charges while retaining benefits until the subscription expires.

A popular tactic of criminals is the "fake order" scam. The way it works is that you get a message, usually in email or text, that appears to be a routine confirmation for an order. Of course, you never ordered whatever product or service it's confirming. The message looks common enough, and it says that money will be charged to your credit card or withdrawn from your bank account for the ...

Learn how to cancel your Microsoft subscriptions such as Microsoft 365, Copilot Pro and Xbox. Troubleshoot issues if you can't cancel your subscription.

降级订阅： Game Pass Ultimate 和 Game Pass Premium 可以降级到较低级别的订阅。 降级时，不会立即收费。 你当前的订阅将持续到下一个续订日期，然后变更为新订阅等级，并在该日期收取新订阅费用。

如果你从 Microsoft 购买了游戏或应用，则可以申请退款。 若要请求在 Xbox 上使用的应用和游戏的退款，请转到 为数字游戏申请退款。 若要了解退款资格，请选择下面的选项卡。

Get info on how to sign up for, extend, or check the latest offers on subscriptions on your Xbox console.

如果我的代码来自其他区域，该怎么办？ 某些数字代码适用于可能与帐户上的区域设置不匹配的特定国家/地区。 如果你的帐户与你的物理区域匹配，并且你的代码是从你所在地区的零售商处购买的，请确保设备上的区域也与你的物理位置匹配。 若要从 Xbox 主机执行此作，请执行以下作：

如果在购买订阅或支付逾期未付余额时遇到问题，请先确保已登录到逾期未付的Microsoft帐户。 然后，请尝试以下步骤：

在 Xbox 上購物時，收到錯誤訊息或錯誤碼嗎？ 了解它們代表的意義。