Here are the most likely causes for an unrecognized charge: A Microsoft subscription has recurring billing enabled. Someone you know, such as a family member, bought something with your card. You can now investigate this on the Manage your payments page. A previously declined charge was charged again. A pre-order or split order was shipped. Someone made an in-app purchase from an app, game, or ...

Get more information about managing your Xbox subscriptions, issues with billing, and more.

Learn how to cancel Xbox subscriptions, manage recurring billing, and stop future charges while retaining benefits until the subscription expires.

Learn how to cancel your Microsoft subscriptions such as Microsoft 365, Copilot Pro and Xbox. Troubleshoot issues if you can't cancel your subscription.

Find out how to manage your Xbox subscriptions to request a refund or cancel a recurring payment.

Am I eligible for a Microsoft subscription refund? To check refund eligibility on a subscription you purchased from Microsoft, you will need to cancel it first.

You can view your Xbox purchase history on your Xbox console or the web. Use the steps below to review your info or get help with a charge that you don’t recognise.

请检查其他 Xbox 帐户，查看它们是否在使用你尝试删除的支付选项，如果是，则首先更改该支付方式。

获取与管理你的 Xbox 订阅、帐单问题等有关的详细信息。

了解如何升级或降级 Xbox Game Pass 或 EA play 订阅级别。