A popular tactic of criminals is the "fake order" scam. The way it works is that you get a message, usually in email or text, that appears to be a routine confirmation for an order. Of course, you never ordered whatever product or service it's confirming. The message looks common enough, and it says that money will be charged to your credit card or withdrawn from your bank account for the ...

Find out how to manage your Xbox subscriptions to request a refund or cancel a recurring payment.

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Here are the most likely causes for an unrecognized charge: A Microsoft subscription has recurring billing enabled. Someone you know, such as a family member, bought something with your card. You can now investigate this on the Manage your payments page. A previously declined charge was charged again. A pre-order or split order was shipped. Someone made an in-app purchase from an app, game, or ...

Support for Windows 10, Office 2016 and Office 2019 has ended on October 14, 2025. Learn more about your options for Windows 10 or for Office.

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Find out how to submit a request for a refund for a purchase of digital Xbox content.

Learn how to cancel Xbox subscriptions, manage recurring billing, and stop future charges while retaining benefits until the subscription expires.

Learn how to switch to a Microsoft 365 subscription plan without AI features, which include Microsoft 365 Basic, Microsoft 365 Personal Classic and Microsoft 365 Family Classic.