Developers have made amazing games and content for the Xbox network. To protect customers and developers, we provide a safe and secure way to make purchases in the Microsoft Store. To maintain this security, Xbox monitors for instances of marketplace theft or solicitation from the Xbox community.

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A popular tactic of criminals is the "fake order" scam. The way it works is that you get a message, usually in email or text, that appears to be a routine confirmation for an order. Of course, you never ordered whatever product or service it's confirming. The message looks common enough, and it says that money will be charged to your credit card or withdrawn from your bank account for the ...

Here are the most likely causes for an unrecognized charge: A Microsoft subscription has recurring billing enabled. Someone you know, such as a family member, bought something with your card. You can now investigate this on the Manage your payments page. A previously declined charge was charged again. A pre-order or split order was shipped. Someone made an in-app purchase from an app, game, or ...

Learn how to prevent unauthorised purchases on your Xbox by creating Microsoft accounts for every person who uses that console.

Xbox Support 提供有关 Xbox、Game Pass 和账单问题的帮助，并通过社区提供建议和客户服务。

If you already had a Microsoft 365 subscription and did not purchase it from the iOS app, you can manage it at: https://account.microsoft.com/services If you ...

Get an error message or error code when making a purchase on Xbox? Find out what they mean.

Microsoft正在对永久许可证的激活体验进行现代化改造。 从 2025 年 12 月 3 日起，传统的基于电话的产品激活自动化过程已从电话转移到在线。 客户将改用产品激活门户： 产品激活门户 新的数字工作流提供更安全、更可靠且用户友好的激活体验，并有助于防止欺诈。 虽然该过程已更新，但脱机激活 ...

Microsoft 帐户 可在许多任务中取代产品密钥，例如，激活 Microsoft 365 和重新安装 Microsoft 365。 有关 Microsoft 365 产品密钥的常见问题 查看以下部分，了解是否需要 Microsoft 365 产品密钥，以及如果有产品密钥，该如何作。