These Digital Game Purchase Refund Terms cover Microsoft Store’s digital game offers, Xbox apps (excluding movies and tv apps), digital gaming bundle offers, and digital durable and consumable gaming offers, such as game season passes, virtual currency, and microtransactions, whether made available through the Xbox console device or on your PC (collectively “Digital Game Products”) only ...

Sometimes, you don't hear any sound from your speakers or wired headphones, even though the volume icon appears normal. This issue occurs if the wrong audio output device is selected, the sound is muted, audio enhancements are interfering, or the audio driver isn’t working correctly. Try the following troubleshooting solutions to resolve the issue:

Find solutions for Xbox account and profile issues, manage settings, and get support for your Xbox experience.

Learn how to use Snipping Tool to capture a screenshot, or snip, of any object on your screen, and then annotate, save, or share the image.

Need help setting up an Xbox profile or signing in to Xbox on your console, PC, or mobile device? This solution will help you sign in or create a new account.

How to create or edit your Outlook signature for email messages. Include your signature, text, images, electronic business card, and logo.

Hotmail is now Outlook.com. Learn how to sign in to access your Outlook.com, Hotmail, Live, or MSN email account.

How did gamertags change? We updated new Xbox gamertags to support a 12-character max, Unicode-based name of your choice, with an auto-generated suffix if the gamertag is shared. We offer 13 different alphabets for gamers, which support more than 200 languages worldwide.

Here are the most likely causes for an unrecognized charge: A Microsoft subscription has recurring billing enabled. Someone you know, such as a family member, bought something with your card. You can now investigate this on the Manage your payments page. A previously declined charge was charged again. A pre-order or split order was shipped. Someone made an in-app purchase from an app, game, or ...

Find out how to change your Xbox gamertag through a browser, on your Xbox console, or your Windows device.