Learn how to redeem a gift card, code, or Office product key and spend your balance at Microsoft Store online, on Windows, or Xbox.

Locate your product key for Windows 10 or Windows 11. Depending on how you got your copy of Windows 10 or Windows 11, you'll need either a 25-character product key or a digital license to activate it.

Find solutions to common problems, or get help from a support agent.

Check here for the known game issues that we're currently tracking and find out what you can do about them. Need help with an Xbox console, an Xbox game, or Xbox network? Find out how to get in touch with us.

兑换礼品卡和充值码以进行 Xbox 购买和延长 Xbox 订阅。. 代码的长度为 25 个字符，包括数字和字母，并且采用横竖 5 个字符的 5x5 格式。. 代码可以是你从 Microsoft 或受信任的零售商处购买的数字卡或物理卡。. 请注意，如果帐户的未结余额或付款选项不再有效 ...

为何我的 Xbox 订阅付款被拒绝？. 使用 Microsoft 帐户余额进行购买. 你的 PayPal 帐户列出的国家/地区可能与支付选项的国家/地区不同。. 如果它们不匹配，则需要更新 PayPal 帐户或付款方式，或使用其他付款方式完成购买。. 若要添加另一种付款方式，请执行以下 ...

Report a scam. If you feel like you’ve been the target of a technical support scam, you can help Microsoft stop cybercriminals by reporting it. Learn more about avoiding technical support scams.

For technical support, go to Contact Microsoft Support, enter your problem and select Get Help. If you still need help, select Contact Support to be routed to the best support option. Learn how to manage your Microsoft account security info and troubleshoot verification code issues.

若要申请退款，需要登录用于购买的 Microsoft 帐户，并提供所购买内容的名称、订单编号以及需要退款的原因。. 可以联系 aka.ms/contactxboxsupport 以获取退款申请和其他支持。. 有关 Xbox 实物产品（如光盘游戏和控制器）和其他 Microsoft 产品的详细信息，请参阅 ...

Tech support scams adapt and persist in 2021, per new Microsoft research. How to spot a "fake order" scam. Microsoft security help & learning. Learn how to protect your PC, identity, and data from tech support scams.