You can now investigate this on the Manage your payments page. A previously declined charge was charged again. A pre-order or split order was shipped. Someone made an in-app purchase from an app, game, or office. Note: Purchases made in Candy Crush may show as MICROSOFT*CANDY CRUSH. Contact King support in the app or at community.king.com.

Learn how to redeem prepaid codes for Xbox games, subscriptions, or downloadable content using your account.

Microsoft and Xbox gift cards, download codes and tokens all work the same way: once redeemed to your Microsoft account, you can spend your balance at Microsoft Store online, on Windows or Xbox, and you can get downloads for the latest apps, games, movies and TV shows.

Before you redeem Redeem a code on an Xbox console Redeem a code in the Xbox app for Windows Redeem a code in the Xbox app for mobile Frequently asked questions Expand all

The Microsoft Authenticator app helps you sign into your accounts when you're using two-step verification.

What's the difference between a paid Microsoft 365 subscription and the free web apps? If you signed in to Microsoft365.com with your Microsoft account and you see a Free or Subscribed badge, you may wonder what that means.

Learn how to contact Microsoft Store support to get help for your payment and billing issue.

The Minecraft Marketplace makes it safer and easier to buy community-made content for Minecraft. Buy content once and enjoy it on Xbox console or PC with no expiration.

Step 1: Start an Office app, like Word, Project, or Visio, depending on your purchase. Step 2: In the Sign in to set up Office window, select I don't want to sign in or create an account (it's a small link at the bottom of the window). Step 3: Enter your Office product key, without hyphens.

Office 2024 is sold as a one-time purchase (without a subscription), which means you pay a single, up-front cost to get Office apps for one computer (PC or Mac).