Here are the most likely causes for an unrecognized charge: A Microsoft subscription has recurring billing enabled. Someone you know, such as a family member, bought something with your card. You can now investigate this on the Manage your payments page. A previously declined charge was charged again. A pre-order or split order was shipped. Someone made an in-app purchase from an app, game, or ...

Contact Microsoft Support. Find solutions to common problems, or get help from a support agent.

To review app, game or subscription purchases, track orders, or view and print invoices, sign in to your order history page. Select a tab below for your account type.

How to spot a "fake order" scam A popular tactic of criminals is the "fake order" scam. The way it works is that you get a message, usually in email or text, that appears to be a routine confirmation for an order. Of course, you never ordered whatever product or service it's confirming. The message looks common enough, and it says that money will be charged to your credit card or withdrawn ...

Try these steps if you’re having trouble buying apps, games, or downloads from the Microsoft Store.

如果你从 Microsoft 购买了游戏或应用，则可以申请退款。 若要请求在 Xbox 上使用的应用和游戏的退款，请转到 为数字游戏申请退款。 若要了解退款资格，请选择下面的选项卡。

連絡 Microsoft 支援服務。尋找常見問題的解決方案，或向支援專員尋求協助。

Learn how to cancel Xbox subscriptions, manage recurring billing, and stop future charges while retaining benefits until the subscription expires.

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Xbox Support 提供有关 Xbox、Game Pass 和账单问题的帮助，并通过社区提供建议和客户服务。