If your system is asking you for your BitLocker recovery key, the following information may help you locate your recovery key and understand why you're being asked to provide it. Important: Microsoft support is unable to provide, or recreate, a lost BitLocker recovery key.

To unblock your account, you'll need to reset your password. Enter the email address of the blocked account, then enter the characters you see on your screen and select Next. Enter the code generated by your authenticator app or select Use a different verification option to get a text message.

Mobile device text: Enter your mobile device number and get a text a code you'll use for two-step verification or password reset. For step-by-step instructions about how to verify your identity with a text message (SMS), see Set up security info to use text messaging (SMS).

View your Microsoft Store order history. To review app, game or subscription purchases, track orders or view and print invoices, sign in to the order history page on your Microsoft account dashboard. Make sure you sign in with the account you used to make the purchase.

If your account has been hacked, use our sign-in helper tool below to help guide you to the right solutions. The tool will ask for your email address or phone number, and either show appropriate self-help, or offer the chance to talk to an agent.

If your organization is using multi-factor authentication (MFA) for Microsoft 365, the easiest verification method to use is the Microsoft Authenticator smart phone app. It's just one click instead of typing in a 6-digit code. And if you travel, you won't incur roaming fees when you use it.

If you're not already signed in, click Sign In. In the Sign in window, type the email address and password you use with Office. This might be the personal Microsoft account you associated with Office, or the username and password you use with your work or school account.

Help with a work or school account password. I need to talk to a customer support agent. Learn how to get Microsoft account help, troubleshoot sign in issues, keep your account secure, and manage your Microsoft account dashboard.

To find a customer service phone number in your country, please click a region and find your country. Note: Support cases for Surface devices may only be initiated online.

Hotmail is now Outlook.com. Learn how to sign in to access your Outlook.com, Hotmail, Live, or MSN email account.