A popular tactic of criminals is the "fake order" scam. The way it works is that you get a message, usually in email or text, that appears to be a routine confirmation for an order. Of course, you never ordered whatever product or service it's confirming. The message looks common enough, and it says that money will be charged to your credit card or withdrawn from your bank account for the ...

Get an error message or error code when making a purchase on Xbox? Find out what they mean.

You can now investigate this on the Manage your payments page. A previously declined charge was charged again. A pre-order or split order was shipped. Someone made an in-app purchase from an app, game, or office. Note: Purchases made in Candy Crush may show as MICROSOFT*CANDY CRUSH. Contact King support in the app or at community.king.com.

Learn how to contact Microsoft Store support to get help for your payment and billing issue.

Troubleshoot slow game or app downloads on Xbox One Account error occurs when signing in to Xbox network

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Contact Microsoft Support. Find solutions to common problems, or get help from a support agent.

Learn how to sign in and create app passwords for Microsoft apps and devices that don't support two-step verification.

If you don't recognize a charge on your account, you can now investigate it on the Manage your payments page of your Microsoft account dashboard - it may have been someone in your family making an in-app purchase.

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