Credential managers such as Microsoft Password Manager, Google Password Manager, Apple iCloud Keychain and others can only have one passkey per website, app or service. You don't need to add the same passkey twice as the advantage of using a synced credential manager is you can sign in on any device.

Find solutions for Xbox account and profile issues, manage settings, and get support for your Xbox experience.

Open the app, go to the app's top-level menu, and then select Send feedback. After that, contact Support or go to the Microsoft Authenticator app forum and explain the problem you're seeing and the steps you tried.

Troubleshoot slow game or app downloads on Xbox One Account error occurs when signing in to Xbox network

Run the troubleshooter: Select the Start button, and then select Settings > Update & Security > Troubleshoot, and then from the list select Windows Store apps > Run the troubleshooter.

If you want to turn off two-step verification and remove it for all devices, consoles, and apps that you use, follow the steps below. Important Because two-step verification is turned on, you’ll need two forms of identification to sign in to your account.

Before you can use Authenticator as a way to sign in, you need to download the app and have already added Authenticator to your accounts. Starting July 2025, the autofill feature in Authenticator will stop working, and from August 2025, passwords will no longer be accessible in Authenticator.

Starting in April 2026, social clubs on Xbox will no longer be available and the Clubs on the Xbox tab will be removed from the Friends and Community Updates app. Players can utilize other features available like Xbox messages, Discord on Xbox, party chat, and Looking for Group to stay connected and coordinate their gaming sessions.

If you don't have two-step verification turned on, you won't see the App passwords section on the Additional security options page. Read about how to create and use app passwords in App passwords and two-step verification.

These badges appear on your profile and in the Guide, making it easy to see your achievement history at a glance. As your total Gamerscore grows, your badge evolves with you, reflecting every milestone along the way. My Games and Apps