Sign in using Microsoft Authenticator. Microsoft Authenticator helps you sign in to your accounts if you've forgotten your password, use two-step verification or multi-factor authentication, or have gone passwordless on your account.

1. The sender address. The sender's email address is often the first clue that the message is a fake. In this example they haven't even tried to make it look real. If Norton were sending you a real confirmation message it wouldn't come from a dodgy-looking Gmail address.

Check your Xbox purchase history. You can view your Xbox purchase history on your Xbox console or the web. Use the steps below to review your info or get help with a charge that you don’t recognize.

You can also reset your password on your Xbox console (below). If you’re unable to access any of the contact methods associated with your account (and thus unable to receive the security code required to reset your password), skip to “Recover your Microsoft account online” below.

Microsoft Authenticator is a mobile app that helps you sign in to all your accounts without using a password. Notes: Microsoft Authenticator is not available for PC or Mac as authenticator apps are typically designed for smartphones for security reasons. Learn more.

Earn Microsoft Rewards points with Xbox, whether on console or on your devices. Available with your Microsoft account, the free Microsoft Rewards program makes it even easier to earn points for things you already do, like shopping for games and other eligible items in the Microsoft Store, gaming on Xbox, or searching on Bing.

You can set up an authenticator app to send a notification to your mobile device or to send you a verification code as your security verification method. You aren't required to use the Microsoft Authenticator app, and you can select a different app during the set up process.

How to redeem a gift card, Xbox download code or token. Both Microsoft and Xbox gift cards and download codes and tokens work the same way: once redeemed to your Microsoft account, you can spend your balance at Microsoft Store online, on Windows or Xbox, and you can get downloads for the latest apps, games, movies, TV shows, and Surface, Xbox ...

Reset a forgotten Microsoft account password. If you know your password, but just want to change it, go to account.microsoft.com Security tab, and select Change my password. If you know your username and password but they have stopped working, read My username and password have stopped working. 1.

You can resolve problems with Microsoft Authenticator by checking the tips in this article and reviewing some of the known errors. Tips: If you're using mobile data, try switching to Wi-Fi and vice-versa. Make sure Airplane mode is off.