Possible causes. Use the charger and cable included with your PC. Make sure you're connecting your charger to the USB-C charging port on your PC. Use a can of compressed air to clean the USB-C port on your PC. The charger isn’t compatible with your PC. The charger isn’t powerful enough to charge your PC.

On the bottom of the power supply. On the power adapter that plugs into the wall. Note: The USB port available on some power supply units is only for charging other devices while your Surface is charging and can’t be used to transfer data. For info on how to properly care for the power cord and power supply, see Clean and care for your Surface.

New Microsoft Surface devices support Fast Charging, so you can spend less time charging your device and more time using it on the go. Fast Charging is available when charging with any USB-C port on the device or the Surface Connect port. With Fast Charging, you can charge your battery up to 80% in about an hour on most devices at 25°C (77°F ...