Learn how to redeem a gift card, code, or Office product key and spend your balance at Microsoft Store online, on Windows, or Xbox.

We understand that sometimes purchases of digital game products don’t go as planned. When that happens, we’ll help you request a refund. Refunds are typically issued for requests meeting the following criteria: Requests are made within 14 days of the purchase date.

If you’re unable to read all 25 characters of your digital code, you’ll need to request a replacement code by contacting aka.ms/contactxboxsupport. When you contact support, make sure to provide the proof of purchase, the serial number, and a picture of the damaged code.

If you want to track your Microsoft Rewards order after you redeem an award, sign in to the Rewards page with your Microsoft account, select Redeem and then select Order history. On the Order history page, find your order and then look under Status. Open Rewards dashboard.

Sign in to your Xbox console with the Xbox account that you used for Game Pass Friends & Family. Press the Xbox button on your controller to open the guide, and then go to Parties & chats. Open the chat from Xbox detailing the information about your Ultimate code. To redeem the code:

Send feedback to Microsoft with the Feedback Hub app. Windows 11 Windows 10. The Feedback Hub app lets you tell Microsoft about any problems you run into while using Windows 11 or Windows 10. You can also send suggestions to help us improve your Windows experience. Sending a suggestion or reporting a problem can be as easy as finding feedback ...

How to make PC games work better. Troubleshoot game audio or video issues on Windows. Troubleshoot gameplay, performance, and stability issues on a Windows device. How to get software and driver updates for Windows devices. Optimize available storage by customizing game installations.

To switch voice typing languages, you'll need to change the input language you use. Here's how: Select the language switcher in the corner of your taskbar. Press the language switcher in the bottom right of the touch keyboard.

Contact Microsoft Support. What's new. Surface Pro. Surface Laptop. Surface Laptop Studio 2. Surface Laptop Go 3. Microsoft Copilot. AI in Windows. Explore Microsoft products.

Did this resolve your issue? Check the Xbox services, games, and apps for any service outages.