Learn how to redeem a gift card, code, or Office product key and spend your balance at Microsoft Store online, on Windows, or Xbox.

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If you’re unable to read all 25 characters of your digital code, you’ll need to request a replacement code by contacting aka.ms/contactxboxsupport. When you contact support, make sure to provide the proof of purchase, the serial number, and a picture of the damaged code.

Get more information about managing your Xbox subscriptions, issues with billing, and more.

If possible, use the same type of connection between your Surface or dock and your monitor. If you can’t use the same type of connection, we recommend one of these types of connections (in order of best results): USB-C, DisplayPort (Mini DisplayPort), HDMI, DVI, VGA.

Sign in to your Xbox console with the Xbox account that you used for Game Pass Friends & Family. Press the Xbox button on your controller to open the guide, and then go to Parties & chats. Open the chat from Xbox detailing the information about your Ultimate code. To redeem the code:

If you want to track your Microsoft Rewards order after you redeem an award, sign in to the Rewards page with your Microsoft account, select Redeem and then select Order history. On the Order history page, find your order and then look under Status. Open Rewards dashboard.

If you pre-ordered a game and want to cancel, you can do so up to 10 days before the game launches at: Order history. After this time, you may be billed, and you’ll need to request a refund to cancel your order. For more info about digital game pre-orders, see: Pre-order Xbox digital games in the Microsoft Store.

Switch voice typing languages. To switch voice typing languages, you'll need to change the input language you use. Here's how: Select the language switcher in the corner of your taskbar. Press the language switcher in the bottom right of the touch keyboard.