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Troubleshoot buying issues with Microsoft Store
If you’re having trouble buying something from Microsoft Store, here are some steps to try: Check your credit card is up to date on the Payment options page. Check you don't have any subscription payments overdue on the Services page. Check your account is not temporarily suspended. Check if your Xbox account is suspended.
Applies To: Microsoft account dashboard
Troubleshoot payment option issues - Microsoft Support
You can access your Microsoft Account at https://account.microsoft.com/profile/. If you're having trouble changing payment options for your Microsoft account, here are some answers to common issues that may occur when you change a payment method.