Here are the most likely causes for an unrecognized charge: A Microsoft subscription has recurring billing enabled. Someone you know, such as a family member, bought something with your card. You can now investigate this on the Manage your payments page. A previously declined charge was charged again. A pre-order or split order was shipped. Someone made an in-app purchase from an app, game, or ...

Get answers to common questions about Xbox Game Pass, including plan differences, how to manage your subscription, game availability, family sharing, multiplayer access, and troubleshooting tips.

Important If you purchased a Microsoft 365 subscription from Google Play or the Apple App Store, contact their customer support for cancellation or refund. For Play Store purchases, go to Learn about Google Play refund policies. For Apple App Store purchases, request a refund from Apple support. If you purchased a Microsoft 365 subscription from a third-party retailer such as Amazon or Harvey ...

Find out how to manage your Xbox subscriptions to request a refund or cancel a recurring payment.

Summary This article provides explanations for why verification codes from Microsoft don't always arrive. It includes a list of the most common causes, and solutions for each one. Microsoft is committed to advancing security standards and as such, we will start phasing out SMS as a method of authentication and account recovery for personal Microsoft accounts. Reasons why verification codes don ...

Find out how to submit a request for a refund for a purchase of digital Xbox content.

硬件保修 Microsoft 设备或配件附带 Microsoft 提供的有限硬件保修。 条款和条件因国家或地区而异。 保修条款

Get an error message or error code when making a purchase on Xbox? Find out what they mean.

Note This article only applies to when you're signed in with your Microsoft account. For example, a personal outlook.com email address. For information about managing your Microsoft 365 Copilot activity history when you're signed in with your work or school account, see Delete your Microsoft 365 Copilot activity history.

订阅退款 你可以随时取消 Xbox 订阅。 关闭定期计费将停止订阅的未来扣费，并使你在订阅到期之前使用其权益。 你也可能有资格立即取消并获得退款；但不是所有订阅费用都能退款。 若要详细了解 Xbox 订阅的退款策略以及如何取消订阅，请转到： Xbox 订阅取消和退款 可在此处检查 Xbox 订阅的状态 ...