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Here are the most likely causes for an unrecognized charge: A Microsoft subscription has recurring billing enabled. Someone you know, such as a family member, bought something with your card. You can now investigate this on the Manage your payments page. A previously declined charge was charged again. A pre-order or split order was shipped.

Applies To: Microsoft account dashboard

如果你的订阅提供多种续订计划，切换到不同计划时不会立即收费。你当前的计划将持续到下一个续订日期，然后变更为新计划，并在该日期收取新价格。按“Xbox”按钮打开导航页。选择“档案和系统”>“设置”>“帐户”>“订阅”。选择要管理的订阅，然后选择“更改订阅”。如果其他订阅可用，它们将显示在该页上。根据需要选择“升级”，然后按照步骤进行操作。注意如果订阅没有可用的升级选项，则可能看不到用于更改订阅的按钮。转到“订阅”，并使用用于购买订阅的 Microsoft 帐户登录。请务必使用该帐户。查找你的订阅并选择“管理”。选择用于升级订阅的选项，然后按照步骤操作。此选项的显示可能因你的订阅和可用升级而异。注意如果你的订阅没有可用升级，可能看不到升级选项。

You'll need a working email account that you can access. We'll use this account to send you information about your request. You can use any active email account, even one belonging to a friend or relative.

Press the Xbox button on your controller to open the guide, and then go to Profile & system > Settings > Account > Subscriptions. Select the subscription that you want to manage. From here, you can view your plan, expiration date, billing history, subscription status, and change how you pay.

To learn how to activate using a product key, follow the steps at Activate using a product key. A product key is a 25-character code, that looks like this: PRODUCT KEY: XXXXX-XXXXX-XXXXX-XXXXX-XXXXX. During installation, you'll be prompted to enter a product key.

Need help with an Xbox console, an Xbox game, or Xbox network? Find out how to get in touch with us.

Learn how to renew your Microsoft 365 Family or Microsoft 365 Personal subscription online or from a retail store.

Applies To: Excel for Microsoft 365, Word for Microsoft 365, PowerPoint for Microsoft 365, Excel for Microsoft 365 for Mac, Word for Microsoft 365 for Mac, PowerPoint for Microsoft 365 for Mac, Microsoft 365 for home, Microsoft 365 admin, Microsoft 365, Microsoft 365 Apps for business, Microsoft 365 Copilot app for Android, Microsoft 365 Copilot app for iOS, Microsoft 365 Family, Microsoft 365 for Mac, Microsoft 365 for Windows, Microsoft 365 Personal, Microsoft account dashboard

自 2025 年 11 月 18 日起，Xbox Game Pass Ultimate 包括 Fortnite Crew。本文提供了有关此权益的最新信息，包括如果已有 Fortnite Crew 订阅，会发生什么。重要如果你已在 Xbox 主机上或电脑上拥有 Fortnite Crew 订阅，如果你订阅 Xbox Game Pass Ultimate，则此订阅将自动取消，因为 Game Pass Ultimate 订阅还包括 Fortnite Crew。

When you’re connected and helping someone, you can use different tools in Quick Assist if you like, such as a laser pointer, annotation, chat for typing messages, and more. If you’d like to request full control of their PC, select Request control, then wait for them to allow it.

Why can’t I buy an Xbox subscription? Did this resolve the issue? Get more information about managing your Xbox subscriptions, issues with billing, and more.