Here are the most likely causes for an unrecognized charge: A Microsoft subscription has recurring billing enabled. Someone you know, such as a family member, bought something with your card. You can now investigate this on the Manage your payments page. A previously declined charge was charged again. A pre-order or split order was shipped. Someone made an in-app purchase from an app, game, or ...

Find the official Microsoft licensing terms for Xbox and gaming applications for mobile devices and iPads.

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Certificate authority (CA) A certificate authority is an entity similar to a notary public. It issues digital certificates, signs certificates to verify their validity and tracks which certificates have been revoked or have expired. Top of Page Digital signature assurances The following terms and definitions show what assurances are provided by digital signatures. Authenticity The signer is ...

If you turn off recurring billing, you won't be billed in the future. You (and anyone you have shared your Microsoft 365 Family subscription with) can continue to use your subscription as normal until the expiry date. When recurring billing is turned on, you'll be billed for your subscription on your renewal date - either monthly or annually, depending on your plan. Select or expand an option ...

Get an error message or error code when making a purchase on Xbox? Find out what they mean.

Microsoft is modernizing the activation experience for perpetual licenses. Beginning December 3, 2025, the traditional telephone-based product activation automation process has been moved from telephone to online. Customers will instead use the Product Activation Portal: Product Activation Portal The new digital workflow provides a more secure, reliable, and user‑friendly activation ...

Check the Xbox services, games, and apps for any service outages.

Find out how to submit a request for a refund for a purchase of digital Xbox content.

If you already had a Microsoft 365 subscription and did not purchase it from the iOS app, you can manage it at: https://account.microsoft.com/services If you ...