A popular tactic of criminals is the "fake order" scam. The way it works is that you get a message, usually in email or text, that appears to be a routine confirmation for an order. Of course, you never ordered whatever product or service it's confirming. The message looks common enough, and it says that money will be charged to your credit card or withdrawn from your bank account for the ...

Find solutions for Xbox account and profile issues, manage settings, and get support for your Xbox experience.

Here are the most likely causes for an unrecognized charge: A Microsoft subscription has recurring billing enabled. Someone you know, such as a family member, bought something with your card. You can now investigate this on the Manage your payments page. A previously declined charge was charged again. A pre-order or split order was shipped. Someone made an in-app purchase from an app, game, or ...

If you think your Microsoft account has been hacked, find out how to secure your account and check for unauthorized activity.

Microsoft will never proactively reach out to you to provide unsolicited PC or technical support. If you receive a phone call claiming to be from Microsoft, or see a pop-up window on your PC with a fake warning message and a phone number to call and get your "issue" fixed, it's better to be safe and not click any links or provide any personal information.

如何變更玩家代號？ 我們已將新的 Xbox 玩家代號更新為支援最多 12 個字元的 Unicode 玩家自選名稱，而此名稱還會在您分享玩家代號時加上自動產生的尾碼。 我們為玩家提供 13 個不同的字母系統，支援全球超過 200 種語言。

If you can't sign into your Microsoft account, use the sign-in helper to identify the problem. How to use the Microsoft account sign-in helper The tool will ask you to enter the email address or mobile phone number you're trying to sign in with and check the details you provide. If it detects a problem with your account, we'll tell you what you need to do to solve the problem. If the tool ...

Learn more about the offences that are related to marketplace theft and solicitation on the Xbox network.

Phishing (pronounced: fishing) is an attack that attempts to steal your money, or your identity, by getting you to reveal personal information -- such as credit card numbers, bank information, or passwords -- on websites that pretend to be legitimate. Cybercriminals typically pretend to be reputable companies, friends, or acquaintances in a fake message, which contains a link to a phishing ...

Need help setting up an Xbox profile or signing in to Xbox on your console, PC, or mobile device? This solution will help you sign in or create a new account.