Contact Microsoft Support. Find solutions to common problems, or get help from a support agent.

How to redeem a gift card, Xbox download code or token. Both Microsoft and Xbox gift cards and download codes and tokens work the same way: once redeemed to your Microsoft account, you can spend your balance at Microsoft Store online, on Windows or Xbox, and you can get downloads for the latest apps, games, movies, TV shows, and Surface, Xbox, and accessories.

Find settings in Windows. Find your Windows settings in a snap! Select the Start button, then select Settings . From there, browse the categories or use search to find what you're looking for. Most apps have their own settings. In the app, select Settings to make app-specific changes. Learn how to make Windows easier to see and easier to hear .

Download the app. Track your points and earn while gaming or shopping by downloading the Microsoft Rewards app to your Xbox console: Press the Xbox button to open the guide, and then go to Store. Select Search, and then enter Microsoft Rewards into the search box. Choose the Microsoft Rewards app from the results, and then download it to your ...

The solutions on this page can help resolve issues purchasing content or downloading free content from the Xbox 360 Marketplace. Also use the solutions on this page if you have problems purchasing or downloading Xbox 360 content in the following scenarios on your Xbox console:

Step 5: Connect your console to the internet. The next step is to connect your Xbox to the internet. This can be done either through a wired connection or a wireless connection. If you attached a network cable to your Xbox during physical setup, you’ll go directly to the You’re connected screen.

Here’s how: Check in quick settings: Select the Network, Sound, or Battery icons ( ) on the right side of the taskbar, look for the Bluetooth quick setting, then select Bluetooth to turn it on. You’ll see “Not connected” if your Windows 11 device isn’t connected to any Bluetooth accessories. Check in Settings: Select Start > Settings ...

Microsoft and the Australian Consumer Law. If you are an Australian consumer requesting a refund for a change of mind, we will only issue refunds that are: Made within 14 days of the purchase date, For games in which you haven’t accumulated a significant amount of play time, and. The request is accompanied by proof of purchase.

Generally, if you bought a physical copy of Windows, the product key should be on a label or card inside the box that Windows came in. If Windows came preinstalled on your PC, the product key should appear on a sticker on your device. If you’ve lost or can’t find the product key, contact the manufacturer. To ensure your product key is ...

Solution 3: Try another game. Try launching and playing another game on your Xbox or Windows device. If the issue only occurs with a specific game, try reinstalling the game to your device. For more info on how to do so, go to: If the issue occurs with every game that you try to play on this device, try restarting the device. For more help, go to: