Select Manage subscription to review your subscription details, or See in Xbox app to go to the game’s details page. For additional troubleshooting info, select the error code. This may mean that we’re having trouble checking usage rights, or that the game is no longer in the Game Pass catalog.

Contact Microsoft Support. Find solutions to common problems, or get help from a support agent.

Learn how to add all your different accounts to the Microsoft Authenticator app.

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Before you can use Authenticator as a way to sign in, you need to download the app and have already added Authenticator to your accounts. Starting July 2025, the autofill feature in Authenticator will stop working, and from August 2025, passwords will no longer be accessible in Authenticator.

You can now investigate this on the Manage your payments page. A previously declined charge was charged again. A pre-order or split order was shipped. Someone made an in-app purchase from an app, game, or office. Note: Purchases made in Candy Crush may show as MICROSOFT*CANDY CRUSH. Contact King support in the app or at community.king.com.

Find solutions for Xbox account and profile issues, manage settings, and get support for your Xbox experience.

Solution 3. Uninstall the app from Settings Solution 4. Use Windows Troubleshooters (if prompted) Windows 11 may automatically recommend troubleshooting steps when installation or removal fails. Follow the guidance provided in the error message or notification.

If you can launch the Microsoft Store but you are just having trouble finding or installing an app, see I can't find or install an app from Microsoft Store. Need more help?

Learn how to sign in and create app passwords for Microsoft apps and devices that don't support two-step verification.