“Contact support” “Something happened on our end. Waiting a bit might help” “This one isn't working. Contact your bank for more info” “Try a different way to pay”

For technical support, go to Contact Microsoft Support, enter your problem and select Get Help. If you still need help, select Contact Support to be routed to the best support option.

Note You can only use mobile operator billing accounts with the partners listed below and with eligible accounts. Contact your mobile operator to confirm your eligibility.

Don't forget to include your license ID or agreement number, your contact phone number & email address so we can contact you. If you already have a volume licensing support case number, you may be in a location where you can phone the Volume Licensing support team.

Customer support Contact us Xbox status Your Microsoft account Accessibility conformance report

Learn how to purchase Game Pass subscription on an Xbox console or a Windows device.

Learn how to use your PayPal account as a payment option for purchasing content and subscriptions.

Where to buy Power supplies, chargers, and docks, designed to work with Surface, are available to purchase from the Microsoft Store and other retailers. We strongly recommend only using a genuine Microsoft or Microsoft-licensed accessory—one that either came with your Surface or was purchased separately—to charge the battery.

If you get an authorisation failure when you try to make a purchase, contact your bank. If you get a payment error for a pre-order, or if you want to try another way to pay for a purchase, here's how to update a payment method:

Learn about the exclusive in-game content, special offers, and partner perks available with Xbox Game Pass Ultimate, Premium, Essential, and PC Game Pass subscriptions.